Serafina - Boston Back Bay

4.4
137 Reviews
$30 and under
Italian
Serafina on Newbury Street in the Back Bay brings comfort Italian food to Boston's trendiest neighborhood.

We are adhering to MA state laws and regulations. Although there may not be a table available to reserve online due to capacity restrictions and weather, we do also accept walk ins and phone reservations.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Sealed or wrapped utensils used
Social Distancing
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
What 137 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.2
service
4.3
ambience
4.2
value
Noise · Moderate
81% of people would recommend it to a friend
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RL
vipRaulnLuis
New England
51 reviews
Dined on November 14, 2020
Overall5food5service5ambience5

The food is tasty and portions are good. Ricardo’s service is amazing. BTW their Barolo is divine - paired with their truffle fries and burger was simple yet fabulous!

AM
AliciaaM
1 review
Dined on November 11, 2020
Overall5food5service5ambience5

LOVED our server, the food and the atmosphere! Tons of gluten free options, will definitely be back!

MT
MickyT
1 review
Dined on October 31, 2020
Overall2food4service1ambience3

Food was food although the service was subpar. It took forever to get basic things like plates and the receipt. Food was good though will not be back.

DD
DianaDuran
New England
1 review
Dined on October 25, 2020
Overall5food5service5ambience5

Excellent food and service. Our server Walter was highly attentive and friendly.

MM
vipMarcelM
New England
22 reviews
Dined on October 18, 2020
Overall4food4service5ambience5

Nice pizza

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K
Kell
New England
1 review
Dined on October 14, 2020
Overall2food3service1ambience4

Got a cocktail upon arrival. Our food came about 10 minutes after we ordered it... so quick! :) Our server NEVER checked back in. We wanted wine with our dinner so we waited to finish our meals.... maybe about 20 minutes hoping he would come back so we could order a glass to enjoy with our pasta. He never came and our pasta was cold so we finished and waited a while longer until he finally came back. It wasn’t his fault but he was so weeded... he was the bartender for the service bar, himself and had a lot of tables to serve. Clearly this place isn’t set up for success right now.

D
vipDavid
New England
15 reviews
Dined on October 12, 2020
Overall5food5service5ambience5

Visiting Boston for the day and found Serafina. Staff were friendly and attentive. We all enjoyed our lunch and I really liked the Penna Alla Voka with shrimp the waiter recommended. Also ordered a Margherita pizza for the app. It was spot on too. They had outdoor seating but we opted for inside and felt comfortable. I'd recommend this place easily.

f
vipfsteele
New England
26 reviews
Dined on September 12, 2020
Overall3food3service1ambience3

We ate outside. The ravioli was good, the chicken parm was dry and not so good. Our problem with this place was the disinterested, unprofessional service.

The server who thought the table was going to be five, walked away when he found it was two and did not even greet us. Waited quite a while before coming back and when we asked for physical menus we waited again. Then waited a long time for the bottle of wine. Then waited for a long time for the salad. The main course was then brought almost immediately after the salad. Not asked how things were.

In the middle of the long wait, we asked whether bread was included and was told it was. After 10 minutes it was brought - inedible with no oil or butter. Charged $3 for the bread! Not listed on the menu as a charge item, the waiter just shrugged his shoulders when we explained we were told by his co-server it was included and not on the menu.

It was not very busy and there were plenty of servers - looking disorganized and disappearing for long periods of time. We tipped but on reflection maybe we should not have.

We watched the host disinfect the table and one chair had to point out to her to do the second. Then to top it off, she indicated on Opentable we were a no show, texting 3 times after we had left and did not respond to my replies saying we had been there.

There are plenty of places on Newbury Street to enjoy an outside meal with good food and good service.

OT
OpenTable Diner
New England
1 review
Dined on September 11, 2020
Overall5food5service5ambience5

We arrive just before our reservation time and got a great seat outside. Very relaxed atmosphere and we didn’t feel rushed at all. Food was excellent! Will def be back here!

AP
vipAshleyP
New England
2 reviews
Dined on September 8, 2020
Overall5food5service5ambience3

Amazing!!!!

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c
vipclofre
Denver
31 reviews
Dined on September 1, 2020
Overall5food5service5ambience5

Just wonderful.

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P
Paula
1 review
Dined on August 30, 2020
Overall2food2service1ambience3

The service was really poor. We ordered beers, and we received them 30 minutes after. Any time we needed something, the attitude of the server wasn't right.

I got a Cesar Salad, and I did not enjoy it because of the lack of dressing and two small pieces of chicken (which I paid additionally for). My friends ordered bread for the pasta (which they charge you for), and they brought them when they already ate all the dishes.

JW
JWNC
New England
6 reviews
Dined on August 22, 2020
Overall3food3service2ambience3

Server could have been more pleasant. The prosciutto and burrata appetizer was disappointing and lacked flavor. Perhaps a more aged and thinner sliced prosciutto...?
The specialty cocktails were very sweet and ingredients didnt taste fresh.
With the size of the outdoor dining space, the ambiance could have been much better.

f
felipebatalini
New England
1 review
Dined on August 14, 2020
Overall3food3service2ambience3

Good place. The food is good. The server Riccardo did a good job. In general, the servers were spread a little too thin.

JM
vipJMPCH
New England
19 reviews
Dined on August 14, 2020
Overall5food5service5ambience5

Serafina is the best casual pizza place in the neighborhood. After my horrible experience at Stephanie's sitting between an overflowing trash can and a police barricade with cars screaming by on Newbury Street, it is great to find a place in the neighborhood with such a nice ambiance. I have been three times in three weeks. Luisa, Ricardo and all the other waitstaff are really nice and provide great service. Perfect place for a pizza or a pasta and salad with an Aperol Spritz. Go often. You won't regret it!

JP
JaPr
Miami
2 reviews
Dined on August 6, 2020
Overall4food5service3ambience4

The food was great. Drink menu a bit limited. We didn’t have the friendliest or most accommodating server and had to ask others to support a special request but I would return. Al fresco dining is quite nice.

MZ
vipMariaZ
New England
6 reviews
Dined on August 1, 2020
Overall1food2service2ambience1

The food was average at best. We found a piece of hair in our food and told the waiter, but he did nothing about it.

OT
OpenTable Diner
New England
1 review
Dined on July 31, 2020
Overall5food5service4ambience5

It was a great night out with friends. Great food and service. Draft beer was good but served at room temperature in a hot day, it should be chilled.
Place to go back and have wine instead.

JL
JonathanL
New York Area
1 review
Dined on July 30, 2020
Overall4food4service4ambience5

Nice to sit outside. Good food. Good waiter. The front of house wasn’t very welcoming.

SE
SabrinaE
New England
4 reviews
Dined on July 18, 2020
Overall4food4service5ambience4

Our server, Riccardo was just wonderful! We also enjoyed the quiet outdoor table and which was a nice secluded spot.

VR
VictoriaR
1 review
Dined on July 17, 2020
Overall2food2service2ambience2

Wouldn’t recommend for outdoor dining, food is overpriced and service was mediocre (had to ask multiple times for additional place settings etc) and food is not worth the high prices. I’ve been to other Serafina’s in NYC and the Hamptons and the food and service were much better there, seems to be a disconnect w the Boston location. Cocktails were also in tiny glasses and mainly ice. If you want to dine on Newbury street I’d recommend probably anywhere else on Newbury and if you want Italian food go to the North End!

OT
vipOpenTable Diner
New England
15 reviews
Dined on July 16, 2020
Overall5food5service5ambience5

Love this place! The service and the food is outstanding. It is one of our favorite neighborhood places!

OT
OpenTable Diner
New England
1 review
Dined on July 9, 2020
Overall5food5service5ambience5

Delicious food, very helpful and accommodating staff. Had a great time!

s
seyda
1 review
Dined on July 4, 2020
Overall5food5service5ambience5

Great Italian food, great atmosphere, good prices, definitely recommend!!

JD
JedeiasD
1 review
Dined on July 3, 2020
Overall5food5service5ambience5

Good food.
Good time.
Good everything.
I'll be back for sure

OT
OpenTable Diner
New York Area
1 review
Dined on July 2, 2020
Overall3food4service3ambience5

Our server was great but the support staff needs a bit of Covid training.
If the goal is to expose the staff and patrons to each other as little as possible make sure the service Is brought out all at once. We had water glasses come in two sets, Appetizers were served but plates were missing. Once the plates came the napkins and forks and knives took another round

The worst was we were asked to keep our forks and knives
Between courses but they cleared our plate.
The only place we could have stored the cutlery was on the table. There was not place Mat, no plate, no table cloth. So we held them in our hand while waiting for our next course. Which again arrived in two separate batches 10
Min apart.
There should be better safety procedure and staff training

BK
BKfromLA
Mississippi
4 reviews
Dined on July 2, 2020
Overall5food5service5ambience5

Second time that we ate here this trip. Love the food and everyone there. Brent is great with his recommendations and service and we feel like we have known Sophie for years with our connection to Tulane! We'll be back.

Bill & Bonnie from Baton Rouge

OT
OpenTable Diner
New England
1 review
Dined on March 7, 2020
Overall5food5service5ambience5

Great place excellent food and drinks

OT
vipOpenTable Diner
New York Area
14 reviews
Dined on March 4, 2020
Overall5food5service5ambience5

I have reviewed this restaurant before ... I live in the neighborhood so we frequent this restaurant often. It’s so good and never disappoints

CG
vipCityGuy
New England
22 reviews
Dined on February 29, 2020
Overall4food4service5ambience5

In general the food is good. The meatballs are tiny and not very flavorful and someone in our party thought the ravioli was good but not great. I think they have an opportunity to serve tastier food.

MM
vipMarkM
New England
13 reviews
Dined on February 29, 2020
Overall5food5service5ambience5

Half and half bread board was great. Rick, our waiter was outstanding. Good food, good vibe, great time.

Serafina - Boston Back Bay
Responded on March 4, 2020

Hi MarkM, Thank you so much for your positive review! Happy to hear you had an amazing time with us. We hope to see you again soon

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OT
OpenTable Diner
New England
1 review
Dined on February 22, 2020
Overall2food2service1ambience4

Terrible service. Food came in 20 minutes and the waiter didn't return to check on us for almost 2.5 hours. Forgot our drink orders twice

Serafina - Boston Back Bay
Responded on March 4, 2020

Hi Anonymous, We sincerely value your feedback. So sorry to hear you received anything short of excellent service with us. We would love to invite you back in for a complimentary experience to hopefully turn your experience around. Kindly message us privately and we will get this set up. Also, please feel free to call the restaurant directly at 617-426-1234 ext 2 and ask for the general manager Titi. Hope to see you again soon!

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HD
vipHackDoc
New York Area
70 reviews
Dined on February 22, 2020
Overall4food4service3ambience3

This is a very busy venue in Back Bay Boston. It is very tiny, so the seating is tight. Together with the loud music and close quarters, avoid it if you want quiet conversation. The food is inexpensive. A favorite, “Spaghetti Cacio e Pepe” was prepared with so much pepper it was practically inedible. Fresh Neapolitan style pizza is a strong point of the menu.

Serafina - Boston Back Bay
Responded on March 4, 2020

Hi HackDoc, Thank you so much for your review and feedback. Especially your point about the Cacio E pepe. We will take this into consideration. Happy to hear you enjoyed our pizza style! We hope to see you again soon!

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CF
vipCesarF
Miami
4 reviews
Dined on February 16, 2020
Overall5food5service5ambience5

Excelente atención y comida !

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C
Caresse
1 review
Dined on February 14, 2020
Overall5food5service4ambience5

Although server seemed a little shy, everything else was perfect. Ambiance, food was amazing, location, everything was perfect. Would definitely recommend to friends

Serafina - Boston Back Bay
Responded on March 4, 2020

Hi Caresse, Thank you so much for taking time out to review us. We appreciate your feedback! Hope to see you again soon!

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HC
HC116
New England
1 review
Dined on February 9, 2020
Overall5food5service5ambience4

Excellent ambience and service. My friend had a wonderful time for her birthday.

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi Hc116, Thank you so much for your review! Glad you choose Serafina for a birthday celebration. Hope to see you again soon!

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SG
vipScoobyGG
New York Area
17 reviews
Dined on February 8, 2020
Overall2food3service2ambience4

For a Saturday night (6:30) wasn’t very busy. Had to beg and look for server to fill water and get another glass of wine! Food was good.

Serafina - Boston Back Bay
Responded on February 29, 2020

Hi ScoobyGG, We sincerely value your feedback! We aim for excellent service along with amazing food at all times. We seem to have missed the mark with you. Kindly afford us the opportunity to make things right by joining us for a complimentary lunch/ dinner to hopefully turn your experience around. Please feel free to reach out to the restaurant at 617-426-1234 ext 2 and ask for the General Manager, Titi. Hope to see you again soon!

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RL
vipRaulnLuis
New England
52 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

Loved the food and Antonio’s service was impeccable

Serafina - Boston Back Bay
Responded on February 29, 2020

So glad you enjoyed everything!

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OT
OpenTable Diner
New England
8 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

Amazing service, excellent food, highly recommend!

Serafina - Boston Back Bay
Responded on March 4, 2020

Hi Anoymous, Thank you so much for your review! Happy to hear you had an amazing experience with us! Come back to see us soon!

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P
vipPdiddyruns
New England
4 reviews
Dined on February 5, 2020
Overall2food3service2ambience1

Food average, service average. Can do better in the area. Does have many vegetarian options.

Serafina - Boston Back Bay
Responded on March 4, 2020

Hi Pdiddyrus, We appreciate your feedback. Sorry to hear you were not impressed with our food and service. We aim to provide excellent service and amazing food at all times. Please afford us the opportunity to turn your experience around by joining us again for a complimentary lunch/dinner. Please message us privately and we can get this set up. Also, feel free to reach out the the restaurant at 617-426-1234 ext 2 and ask for the general manager Titi. We hope to see you again soon!

Report

FAQs

Serafina - Boston Back Bay does offer delivery in partnership with Caviar, Postmates and Uber Eats. Serafina - Boston Back Bay also offers takeout which you can order by calling the restaurant at (617) 426-1234 ext. 2.

Serafina - Boston Back Bay is rated 4.4 stars by 137 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.