Scaddabush Italian Kitchen & Bar - Vaughan
Our story is simple. Everything we can make fresh daily, we do. Including our hand-stretched mozzarella (made-to-order every day between 5pm & 11pm), our pasta, our signature 1/2 lb meatballs, our dough, bread and desserts.
Winner of the TripAdvisor 2015 Certificate of Excellence.
Let me start off by saying the restaurant is beautifully decorated, the ambiance/vibe, the music, and food were superb. I was really disappointed in the customer service aspect. In this day and age, it's what sets a place apart from the competition. There are so many wonderful places to choose from, so it's the little details that make customers come back. To begin, I made a reservation online and then tried to join their "Scaddabush Social Club". Since I was treating 4 other people to a birthday dinner, the $10 coupon would've really helped. There was a notice advising that the coupon takes 2 hours to be delivered to your inbox. I tried 3 separate times and never received any acknowledgement from them, so no coupon. I tried reaching out in Messenger on Facebook, still no response. Moving on... while serving us drinks, the bottom of a glass dropped right off while the waitress was serving us, thus resulting in a huge spill on our table. This could happen anywhere, nobody's fault...we quickly wiped up the mess with our linen napkins (which were never replaced), the manager came over promptly to ensure nobody was cut or hurt, and another drink was brought over. Two of the guests were wet, I assumed that the drink would at least be taken off the bill...or that we'd receive something to compensate for the mishap...nothing. The worst part to me, was that I mentioned in my on-line reservation that it was my dad's 86th birthday, and nothing was done to acknowledge this. I had to ask our server if they did anything for birthdays...of course he did get a little cake with a sparkler, which was sweet, but I shouldn't have had to ask or remind, what's the point of using the internet if it's not used efficiently. I feel that our poor waiter was too busy to give us attentive service. He was kind, but not very good at checking in on us to see if we wanted anything and getting the cheque took too long. Overall, this is a great place but customer service needs improvement.
The waitors had a 10 minute pow wow at 7 on a Friday. They were very accommodating with allergies though.
Do not order the fish. Easy terrible. Side of pasta was overcooked and gluey.
Manager did the right thing and reversed the charge but will not be back soon
Food was good but the service was terrible. Our waitress was rude and not friendly at all.
I really like this place. Our service on Saturday night was excellent. Good food, fair price.
Good food atmosphere - would go again !
Excellent as usual. Wait staff was wonderful. We will definitely be back!!
We had reserved for friends anniversary. Thought someone may have said something about it but no.
Service was slow; food was great. Love the fresh cheese and we sat on the patio and enjoyed conversation and nice weather.
Service was extremely slow, took over half an hour to order a glass of wine. Food was good though.
We had Mary as our server, she was super friendly, and great with the menu. We’ll be back!
Service and food was great, but the food did take a bit long to come out... maybe because they make everything fresh?
Love this place. Great food. Super nice waitress
Good spot for couples, families, business groups. A leisurely lunch for two couples reminiscing about past encounters, no rush, discreet service. Check the half-price bottles of wine on M-T-W as may only apply to certain wines, not the entire list, so confirm before ordering.
It was an ok experience.
I've been here before, but on this particular night, hostess and waitstaff seemed disorganized. We had made a reservation for 6:00 for 5 people, and even though there were many tables available, the hostess seemed befuddled as to where to put us. Not sure if wait staff had called in sick for that evening, but even though the restaurant was not busy, it took a while to get our drink order, then it took a while to get our meals. The ladies washroom was not overly dirty, but it looked like it hadn't been attended to for a while. Toilet paper was hanging over the edge of toilets, about 3 toilets were not flushed. It just seemed like an 'off' night for this shift.
Food and service was great
The food was cold, the pizza very poor- little toppings & cold for $18.95. Service very poor. The special Mozzarella appetizer, which we have had many times, was cold and tough. We have been there many times and enjoyed ourselves. This past time it was terrible.
While our server was fantastic, we found the food to be not so good . A little disappointing and definitely overpriced for what is was. The seating was a little crammed
Good food, good drinks, good dessert. ‘Nuf said 😀
Food is tasty, but the service is terrible.
Kitchen is very slow and the restaurant was half empty.
Was waiting for the food for a very long time.
Vine glasses were dirty with lipstick on it.
White bottle of wine was not cold enough and it took very long to get the box with ice.
Desserts were served with a huge delay after we refused to wait anymore.
Our server Boris was really great and entertaining. Very engaging.
Food was amazing and extremely tasteful.
Will definitely be going back!
Great place to talk over dinner. Not too loud and the service was amazing. Later in the evening the sound on the TVs was turned up and the restaurant filled up with people strictly there for the game. There is a second dining area without the bar that you can sit in if you want a more quiet type arrangement
Great place to watch the raptor’s game! Service was quick and the food is consistently good.
Good food at a decent price, service was very good. Like the ambiance. Just as good as the downtown location.
Our waiter was great, food was delicious and portion size was of value
I’ve been to scaddabush in Vaughan many times and the experience was always positive and enjoyable but this time we had a terrible rude server. His name was Anton, we were at table 55, check # 626027 time was 9:18pm and date 04/10/19.
Anton would approach the table and interrupt rudely on several occasions and seemed to be annoyed by us. We had asked for a new glass of water and he pointed to the glass on the table and said ...”you already have one “. Then he came by to clear the table and was taking things off the table before asking us if we were done so we asked him to leave everything because we were not . Then he asked us to settle our bill at 9:18pm because he said he was leaving for the night so we settled up the bill and he never left, he was there until after 11:20 pm which is when we left. We still wanted dessert and coffee and he never came back to ask if we wanted anything else. He was rude, not at all polite and blatantly lied about leaving so that we could settle our bill in hopes that we would leave.
The experience was awful, especially because it was a special occasion for us which he ruined.
I will have to think twice about returning to Scaddabush and unfortunately this story will be told to others when asked how our night was.
When you have great experiences you share them with others, encouraging them to try the restaurant because of the food and service, the whole experience but unfortunately that will not be the case here.
I am Not a happy customer and I speak for my whole table, party of 3 women.
Great food, wonderful time, made all the more pleasant by our very personable
and efficient server Anton !
Thanks again !
Delicious food. Lots of gluten free options. Decided on pizza and was not disappointed. Fast service. We’ll certainly visit again soon.
I love this restaurant. Come here all the time. Love the mozzarella boards the most but I try something new every time and I always enjoy it.
Food quality and service were exceptional and amazing. I highly recommend the pepperoni pizza and be extra caution on the amount of pepperoni. I recommend asking for half the amount.
They forgot the birthday cake for the birthday girl despite my asking in advance.
Excellent Food and Good value for your money. Service could be better thou. Not enough staff.
Mozzarella is great!
Our Server was outstanding. She was knowledgeable, provided us with excellent suggestions, conversed with us and provided a truly excellent experience. I did ask for her name because I wanted to share our positive remarks but I'm sorry I have since forgotten it (maybe Kate or Katie...?). If her team might source who served us, we would like her to receive the positive feedback. She exemplified true hospitality and made our time at Scaddabush memorable. We will certainly be back if the service remains that outstanding. Thanks!
Two of us had lunch.The service was good, efficient.One of us had a chicken parmesan plate which was delicious and the other had a shrimp pasta which was very tasty.We ordered the smaller portions as opposed to a dinner size.The shrimp dish portion was not enough for what it cost,I expected more and it wouldn't cost them much to give a more generous portion.
I like this place. The food is decent and the service is great. I'd say pastas are their forte, the other dishes sounded better on the menu but were good at most, nothing mind-blowing. Still, will come back, it is a nice place overall.
Poor service great food!
The restaurant wasn't overly busy so the noise level was good. We had a great celebration for 2 of our parties birthday.