Permanently Closed - Sandler's On 9th

3.8
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162 Reviews
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$30 and under
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Comfort Food

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Pre/post Theatre
Casual

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About

This restaurant is permanently closed. Sandler's on 9th, located in the highly acclaimed Franklin Residences in Center City Philadelphia, is a casual dining restaurant that features upscale American Comfort Food with a unique twist. When our ​Founder, Paul Sandler, saw this space, he had the vision of a very high quality local restaurant that customers could enjoy time and time again. The location is also home to Sandler's on the Go, which features freshly made breakfast sandwiches, house made pastries and creative entrees using only the highest quality ingredients. On-Line ordering and Delivery are both available at Sandler's on the Go.
What 162 people are sayingWrite a review
Overall ratings and reviews
3.8based on recent ratings
3.9
food
3.6
service
3.7
ambience
3.5
value
Noise · Moderate
73% of people would recommend it to a friend
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PB
vipPhilaBookman
Philadelphia
47 reviews
Dined on January 9, 2020
Overall5food5service3ambience4

Definitely comfort food

PF
vipPhillyFoodie
Philadelphia
15 reviews
Dined on January 4, 2020
Overall2food2service3ambience2

Unfortunately, the food was less than thrilling to the palate. The poutine was not traditional, but a philly version with too much cheese sauce and the meat barely to be found for bite the bacon and brisket versions. Cost too high for cheese fries. My fried rice was nothing to rave about as Chinatown is just a few blocks away! Only my so so dish, which had to be modified, as their waffle iron was not working, was decent.

Will not return for an over priced fast food meal!

Sorry!

OT
OpenTable Diner
New York Area
1 review
Dined on December 24, 2019
Overall5food5service5ambience5

Delicious meal! Loved the music being played by jazz trio in the corner! Our server was excellent!

DP
vipDiscriminatingPiglet
Philadelphia
22 reviews
Dined on December 22, 2019
Overall5food4service5ambience5

We were a large party of ten and they were VERY accomodating. Our waiter was superb and had no issues with all of our substitutions and special orders. The food was served quickly and everyone was pleased. Overall it was a really good experience.

KF
vipKathleenF
Philadelphia
27 reviews
Dined on December 14, 2019
Overall5food5service5ambience5

My husband & I had our family there for brunch after the Walnut St Children’sTheater. Perfect location, the food was delicious, service was great & had a children’s menu. We’ll be back

LM
LaraM
New York Area
1 review
Dined on December 8, 2019
Overall1food1service2ambience4

We were very disappointed by both the food and service. Our waitress constantly forgot what we ordered. She didn't bring drinks when we reminded her, brought the wrong appetizer and had confusion about a dish being ready to order (first the meat wasn't ready, then it was, then it wasn't - we were fine ordering something else but they kept coming back to update us on the meat). The poutine appetizer was great but nothing else was worth finishing.

M
Milkman
Philadelphia
8 reviews
Dined on December 8, 2019
Overall5food4service5ambience3

Mike the server was world-class.

OT
OpenTable Diner
Washington DC
2 reviews
Dined on December 7, 2019
Overall2food2service1ambience4

Horrible experience, waited over 45 minutes just to get a glass of water. Never received our food or drinks, ended up walking out.

OT
OpenTable Diner
Philadelphia
3 reviews
Dined on December 7, 2019
Overall2food3service2ambience3

Our server did his best but both the kitchen and bar were extremely slow. Even a glass of wine took 25 minutes. Our food (just burgers) took 50 minutes. Two other tables got up and walked out before their food arrived. Manager apologized but didn’t comp us for anything — not even the glass of wine she had to go to the bar and get herself after I told her I’d been waiting for 25 minutes. Annoying.

P
vipPrepsel
Philadelphia
45 reviews
Dined on December 5, 2019
Overall5food5service5ambience5

Excellent meal at a fair price. Service was awesome and so was the food! We had a problem with our burger and the staff was amazing at rectifying the problem in a professional and friendly manner.

OT
OpenTable Diner
1 review
Dined on December 1, 2019
Overall5food5service3ambience5

As borat would say, “IS A NICE, I LIKE!!!!”

OT
OpenTable Diner
Philadelphia
1 review
Dined on November 24, 2019
Overall5food5service5ambience5

So so so good!!!!

S
vipSigi
Philadelphia
41 reviews
Dined on November 22, 2019
Overall2food2service2ambience1

This restaurant had advertised a singer who performs Frank Sinatra songs as a Friday evening event. Four of us, fans of Sinatra thought it would make a nice evening. Unfortunately, the noise level in the restaurant, the placing of the 'singer', the general hub-bub made it an awful evening. We won't be going back there soon. I can't comment on how the restaurant would be during a regular dining evening however.

Sandler's On 9th - Permanently Closed
Responded on November 29, 2019

Sigi, thank you for your comments. The purpose of having this trio come into the restaurant to perform some of Frank's classics is to create a 'fun' and entertaining environment while guests are dining and enjoying each others company. It was not intended to be a quite concert in any way. I am sorry that you did not enjoy yourself but keep in mind that we do offer different locations within the restaurant that are a quieter environment while still allowing you to enjoy out complimentary perks

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OT
OpenTable Diner
Philadelphia
1 review
Dined on November 22, 2019
Overall5food5service5ambience5

Excellent meal, great service.

n
nancyh
Naples
1 review
Dined on November 22, 2019
Overall4food5service5ambience4

We were initially asked to sit inside but the noise was crazy loud. They moved us into their lobby seating and it was great! Thanks for accommodating us! Food and service great too!

VS
VickieS
Philadelphia
2 reviews
Dined on November 19, 2019
Overall1food1service1ambience4

Uninteresting, unhealthy menu and unorganized staff

M
vipMerlee
Philadelphia
179 reviews
Dined on November 17, 2019
Overall4food4service5ambience3

The Eagles game was on and several patrons at the bar were overly enthusiastic but otherwise it was very good, especially the waiter, Rapheal...some of the food was not very hot but was immediately taken back and heated. Perfect for after the Walnut Street Theater on a Sunday afternoon (if only the Eagles had won!)

OT
vipOpenTable Diner
New York Area
1 review
Dined on November 16, 2019
Overall1food1service1ambience1

Awful food and poor service.

TL
vipTrudyLoo
Philadelphia
18 reviews
Dined on November 15, 2019
Overall4food4service5ambience5

Tried it as a before theater dinner spot before a performance at the Walnut Street Theater. Great menu choices, friendly staff. All in all a great find. We four will be back again.

OT
OpenTable Diner
Philadelphia
1 review
Dined on November 10, 2019
Overall2food2service1ambience2

Waited 30 minutes for drinks and water. Food came out before drinks came. Don’t think we will be back.

OT
OpenTable Diner
Philadelphia
1 review
Dined on November 10, 2019
Overall1food1service1ambience1

I dined amongst a party of 5 on Sunday, November 10th at 12pm. This entire situation was a mess from the start. I’m not in the mood for a soliloquy (but it’s probably going to happen anyway), so here’s the recap:

Our drinks took 20 mins to come out. It really wasn’t that busy for Sunday either.
The food took an hour to come out. 2/5 meals were cold. The Eggs Benedict sucked and just had some butter on top of the poached eggs.
My little girlfriend’s sandwich was on some stale a** kaiser roll with one depressed fried egg (should have been two) and some dried up dehydrated bacon. She isn’t a picky eater and couldn’t even bite into the sandwich.
My omelette was warm but the vegetables weren’t cut up and I had whole mushrooms sitting in there. My experience was punctuated by the fact that a random waitress came over and told me they “lost my toast and couldn’t find it anywhere.” At this point, we all had enough...
After waiting for the waitress for 10 mins to complain, we asked for the manager twice and he never came over.
We couldn’t get the check because the waitress was so embarrassed that she wouldn’t come back to the table.
I dropped her a $20 bill out of pity (half the table yelled at me for even doing that) and we all left the restaurant after 1.5 hours without paying after trying to mitigate the situation by talking to the manager who never came over.

This experience sucked and the entire restaurant was sitting there in angst. The older folks in there were livid.

Do NOT go here until they get their act together. There’s plenty of other great spots in the city you can go and get great food/service.

c
chnj
Philadelphia
14 reviews
Dined on November 8, 2019
Overall4food5service5ambience3

We went here before the Walnut Street Theater. Our usual dinner place was booked. We initially were going to be seated right next to the live music but they moved our table to out in the lobby where it was quieter. The food and service were very good and we were able to park in their underground garage for a discount then leave the car to walk to the theater. We will definitely return before another show.

Sandler's On 9th - Permanently Closed
Responded on November 13, 2019

CHNJ, thank you so much for your review. Even though we did not get a 5* rating, you spoke to some of the amenities that we have to offer like the proximity to The Walnut Street Theatre, reduced rate Underground Parking in The Franklin with Validation, live music on every Tuesday and every other Friday and if needed, a quieter area to dine if you like. Thank you again CHNJ Paulie, also from CHNJ (LOL)

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OT
vipOpenTable Diner
Philadelphia
1 review
Dined on November 3, 2019
Overall1food2service1ambience2

When we checked in, we were rudely asked to prove that we had an Open Table reservation. We were eventually seated then waited 10-15 minutes for menus. We eventually ordered and service was excessively slow. When the food came out, it was all cold. Quite a disappointing experience.

Sandler's On 9th - Permanently Closed
Responded on November 3, 2019

Thank you so much for telling us about your last visit to Sandler's on 9th. As you can see by previous reviews, we take hospitality very seriously. I truly apologize about this experience and want to make sure that we make it up to you in some manner. My direct email is sandlersofphila@Hotmail. I would love to discuss with you off line so that I can make it right. Please email me your information and hopefully we can discuss further. Or call me at 215-634-9800. Paulie.

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AR
AudreyR
San Francisco
6 reviews
Dined on October 12, 2019
Overall4food4service5ambience5

Great meal. Nice atmosphere. Good service.

TK
vipTommyK
Philadelphia
16 reviews
Dined on October 12, 2019
Overall5food5service5ambience4

We just love this place! The food is always good, and the service exceptional. My wife’s go to brunch entree is the poutine - topped brisket and sunny side up eggs. The Bloody Marys are delicious and reasonably priced.

We will be back!

k
karena
Philadelphia
8 reviews
Dined on October 8, 2019
Overall3food4service3ambience1

This is a good restaurant if you don't care for a quiet environment and if you like watching massive TV screens set all over the restaurant. I find that very distracting, thereby limiting my potential enjoyment of my meal. I had never been to Sandler's; it was recommended to me because it is close to the Walnut Theatre where I was about to see a show. So, for a quick bite when you're off to a meeting or a show, it's OK, but for dining with a friend to catch up on each other's life, not so good.

Sandler's On 9th - Permanently Closed
Responded on October 12, 2019

Karena, thank you so much for sharing your experience with us. We do offer a quieter area for our guests that want to engage in conversation like you had stated. On your next visit, please let our host or server know of your needs or please, ask for me personally and I will take care of it for you. Paulie Sandler Sandler's on 9th

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BT
BethT
New York Area
8 reviews
Dined on September 25, 2019
Overall5food5service5ambience5

Always a good meal.

OT
vipOpenTable Diner
Philadelphia
30 reviews
Dined on September 17, 2019
Overall3food3service3ambience3

Meh... Too many restaurant options in this town to get excited about a place with a menu filled with offerings found elsewhere.

O
vipOlivia
Philadelphia
16 reviews
Dined on September 14, 2019
Overall4food4service3ambience4

We went on a Saturday night when it sounded like Sandler's staff were having a stressful day. I heard from one of the hostesses something about a large wedding party, hotel guests, and small kitchen contributing to the chaos that day. So I went in knowing service might not be up to par, which it has been in the past when I've gone for peak weekend brunch hours. Either way, our server was kind and apologetic. The burgers my date and I ordered were delicious, and the fries were fresh and crispy. As the reviews promised, the cocktails were very delicious, but took awhile to arrive to the table. I would come back again, but perhaps on a weekday night when there is less chaos from weekend traffic.

BL
vipBethLa
Philadelphia
21 reviews
Dined on September 14, 2019
Overall4food4service4ambience4

Food was good. Service was pretty good. Small issue we had with our bill was taken care of by the manager..

RL
RachelL
Philadelphia
1 review
Dined on September 8, 2019
Overall5food4service5ambience5

Had a party of 16 and Sandler's accomodated us in a private room. The service was awesome, with a friendly waitress who served all of us promptly and checked on us as needed. The food was pretty food, all 16 of us enjoyed what we ordered with no major complaints. Great location for a group.

SV
vipSharonV
Washington DC
24 reviews
Dined on July 16, 2019
Overall5food5service5ambience5

We are in the city for a conference and decided to have dinner here. Our initial service provider left much to be expected. However after having a quick chat with the manager we switched to Rafael who was AMAZING! The manager was super understanding and really worked hard to make our visit here wonderful. Even better the food was sooooooo good and the band was an added bonus. Can’t wait to return !

JR
JeanneR
Philadelphia
1 review
Dined on June 29, 2019
Overall5food5service4ambience5

Relaxing atmosphere. Aside from me it was a first time there for everyone. The French dip was juicy and delicious. The turkey burger was perfectly cooked and the sauce and onions added a delicious flavor. The hog, a Korean BBQ pork sandwich with bacon, onions and cheese was a big sandwich, flavored and cooked perfectly. One in our party went with breakfast food. He got pancakes, very fluffy and large, with fresh strawberries on top.
The only issue we had was the reservation made through Open Table was not found in their reservation list. Luckily, there were tables available for our party.
Prices are great, comfortable atmosphere, variety of choices on the menus. We all plan to return.

BF
vipBarbaraF
Philadelphia
73 reviews
Dined on June 28, 2019
Overall5food5service5ambience4

Love this place. But very loud. Hard to talk with table mates

C
Cyndi
New England
11 reviews
Dined on June 23, 2019
Overall5food5service5ambience5

Sandler's On 9th was a last minute find for our group from New Hampshire experiencing ISTE19. The location was an easy walk from the PCC in a good part of town, they seated us in a room with glass walls so we could hear each other, but never felt boxed in. Our waitress was attentive and did a great job with our group of eight. Am thinking it might have been a special circumstance, but the kitchen was closing at 8:45 so we had to scramble just a bit to get our orders in, but worked out fine. Definitely recommend!

KK
KevinK
Birmingham
2 reviews
Reviewed on March 1, 2019
Overall5foodserviceambience

Had dinner there on Wednesday night. Terrific Food and a warm and inviting atmosphere with most seats filled at the bar to make it festive. Tuna Poke Tacos were fantastic with spicy mayo mango chili salsa. The Garlic Shrimp Pappardelle was served with large shrimp and the pasta was cooked perfectly. I sampled my date's Braised Short Rib Flanken and that dish was prepared just the way I like it, tender with lots of seasoning and flavor but not drowning in sauce. Excellent beer and wine selection.

KN
KatyN
Philadelphia
6 reviews
Dined on February 25, 2019
Overall5food5service5ambience5

We had terrific food and great service at a convenient spot going to theater afterwards. A very pleasant first visit there. Will be back

JB
vipJBfromNJ
Philadelphia
53 reviews
Dined on February 25, 2019
Overall4food4service4ambience4

This was our second visit to Sandler's on 9th, and it was very enjoyable. The portions were generous, the food was tasty, and the service was attentive. This will now become part of our pre-theater restaurant rotation.

LS
LynneSL
New Orleans
2 reviews
Dined on February 24, 2019
Overall4food4service5ambience4

We sat at the bar even though we made a reservation for a table. Mike, the bartender, made the whole experience. He gladly created cocktails that weren't on the menu to suit our taste and made food recommendations that were spot on. There are some interesting items on the menu, the brisket poutine and the french onion soup are a must. Have been there twice and would definitely go back.

TB
vipTaraB
Philadelphia
8 reviews
Dined on February 24, 2019
Overall2food1service2ambience1

Went late on a Sunday 145.Restaurant nearly empty but extremely loud.1 hr from seating to get food 1 meal came 30 mins after and food was fair to not good 1 meal sent back signature item avacodo toast served on untoasted white bread .I returned it and it was returned on 1 sided toasted white bread ??meal not eaten undercooked potatoes also .Waitress was nonverbal and elusive and we were quiet complainers .The hostess staff and maybe manger eating there meal while this was occuring no apology.

FAQs

Permanently Closed - Sandler's On 9th offers takeout which you can order by calling the restaurant at (215) 634-9800.

Permanently Closed - Sandler's On 9th is rated 3.8 stars by 162 OpenTable diners.