Russell's Steaks, Chops, and More

Russell's Steaks, Chops, and More reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kim VIP

   Detroit4 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 5

   I was a bit excited to eat here considering all of the advertising. I thought it was going to be the best steakhouse in Buffalo. When I arrived, I initially asked the waiter if the steaks were prime and he said all of the steaks were prime, even though only the New York strip had the word prime about it. I thought that was a little questionable. When my steak arrived, I noticed it definitely was not a prime cut. I also asked the waiter if the ranch was homemade. He said yes. And it was definitely not homemade. The staff‘s lack of knowledge of the menu, kind of discourage me from the experience. I received my Caesar salad and it had a large piece of plastic that said three romaine hearts on it. So I’m assuming it’s the plastic that wrapped around the lettuce. I asked for a waiter to come grab it assuming that a manager would eventually come. No Manager even addressed the situation. Nobody asked me if I wanted something else to replace the salad. They took the salad away from the table immediately, and nothing was mentioned of it after. Which I thought was a little strange. So I called Russell, who just so happened to be in the restaurant over to the table. I asked him if he had heard about my salad with the plastic in it. And he apparently cannot hear because he responded. Oh, you want dessert already. I just looked at my date and realized this was a lost cause. I am pretty disappointed in my experience here. I really did think it was going to be a great meal, which is what I really needed at the time.
   

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2. J

   Janice

   Columbus1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Umberto was our waiter. He, and those who also served our table, were great! Exceptionally friendly and courteous. Thank you for an amazing dining experience!
   

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3. S

   Stacy VIP

   New York City4 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The waiter made us feel rushed, no real conversation with the table except to take our order. Someone in our party was reading the dessert menu, waiter was putting the coffee cups on the table, would not wait for the person to move their menu and placed the cup right behind the menu and would not wait for the person to move the menu. I do not want this type of experience for food that was fair and overpriced.
   

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4. J

   James

   Romania9 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambiance! Great food Excellent service Another enjoyable evening at Russell’s
   

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5. J

   Joshua

   Upstate NY1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my wife love and care we went there twice already and we'll be going for a third time soon
   

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6. L

   Larry

   New York City1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Corey was amazing! Our reservation was altered after we arrived due to a no-show. We were able to have a table instead of bar seating. Food was perfect! Corey and the other servers/attendents were excellent!
   

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7. C

   Christopher

   New York City6 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Went for my 16th wedding anniversary. The steak that was served, while tender, lacked any flavor other than the overloaded salt and pepper it has been bathed in. The vegetables served accompanying the dish gave me flashbacks to the mushy overbooked frozen vegetables I used to get served in school cafeterias. While Russell is still on the floor this isn’t the same place it was even as recently as a year ago.
   

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8. P

   Patrick

   Upstate NY1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was what I expected it to be. Service was outstanding. The drinks and appetizers were very good. The main coarse was cooked perfectly and was delicious. The portion size were just right.
   

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9. P

   Pimpanee

   New York City2 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love coming here for great food and great service.
   

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10. J

    John

    New York City34 reviews

    5.0

    Dined on April 19, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything worked as expected. Very pleasant experience.
    

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