Russell's Steaks, Chops, and More

We have been coming here with friends for years. Always a great weekend get away. The staff are all amazing, the service and attention is fantastic. The food is always delicious and the rooms are beautiful and comfortable. Highly recommend it!! We will be back again.

Russell's is one of our favourite places to stay and eat. We come once a year for our anniversary. The service is very attentive, the food fabulous. We always get the Steak Russell. My husband's steak was cooked perfectly to a Medium Well as asked. My well done was a little overdone, but I know it is difficult to cook filet mignon well done. Everything else was perfection. Love the special touch of having whipped cream and chocolate shavings when you order coffee! Another special touch was writing "Happy Anniversary" on our dessert plate. We also received the half moon table as requested. This table is a must for a couple celebrating a special day.

Tim our server was excellent. We were celebrating both our birthdays and our anniversary. Was a great experience.

The service and meal was excellent. Looking forward to going these again soon.

Top notch restaurant with great food and service. Always go here for a special occasion as you are made to feel special.

Service was outstanding. The food was top notch. Wait staff was very friendly so and professional. Experience was very enjoyable. Very happy how night turned out.

Food is always outstanding, the staff is always polite and helpful. The restaurant is nice, clean and tastefully decorated. Always a nice night and great meal.

Exceptional service!! Every time we go to Russels the food is great! Russels never disappoints!

The service was absolutely fantastic. That's the type of service many companies need to have and teach their staff. The noise level was a bit high, but not high enough that i couldn't hear myself or my husband talk. It was a very busy night and should not be a deterrent. The food was delicious!! I wasn't a fan of the Belgium chocolate cake, the chocolate ganache was just too cold and hardened to enjoy.
Overall I as well as my husband am very satisfied with our evening and experience there.

We got a jacuzzi room package with dinner what a great place to stay and eat, room is always comfortable, service and food is outstanding great experience

We have been to Russel's many times. Food has always been amazing! My husband and I were celebrating our anniversary. We arrived early and went to the bar. We ordered a bottle of wine. My husband's glass had hot pink lipstick on it. The bartender dumped the wine into a new glass and handed it back and didn't even apologize. It was gross. We paid our tab and went to walk out without eating but decided to still get our table. Food was great. The busser was great. Other tables were getting strawberries with sparklers for their celebrations. We didn't get anything. Even though the food was amazing we will not be going back.

We always enjoy our time at Russells. Each visit is a treat for us. Everyone is very professional and we are treated well. The food is amazing and our room is always top notch. We usually visit 2-3 times a year from Canada.

A sure thing for any special occasion! The seafood bisque was especially good.

My wife and I had dinner at Russell's Friday November 8, 2019 and as usual it did not disappoint. We normally dine here 1-2 times per year for the past 7 years. Service and staff as always is friendly and very attentive, drinks were great. My wife and both had the prime strip steaks and they were cooked to perfection and very flavorful and very thick. We shared blue point oysters and mussels for appetizers which both were excellent. Finished the evening with a couple of after drinks at the bar which is always warm and friendly. We enjoy Russell's for everything it has to offer from the moment we walk in right through to our after dinner drinks. We will continue to dine here, hopefully for many more years to come. A Thank you Russ Salvatore for offering such a great place to dine and for all you do for the WNY community.

Landon is an incredible server we will ask for - and recommend - him on all of our visits!

We had a reservation for 8 PM; we were seated 8:15 PM (near a bussing station so it was a bit noisy and distracting). The wait for our menus, drinks, bread and main courses were all exceptionally lengthy. The food was pretty good. We walked out at 11 PM. It’s not likely we will return.

It was our first time at Russell’s and they did not disappoint, we went on the the special getaway package and the hotel room was beautiful, the reason we bought this package is because our friend was celebrating his 70th birthday so we decided to surprise him! We look forward to returning on another getaway as we are from Canada ! Thanks again for a great getaway!

This was our 5th visit to Russell’s and we continue to have a perfect evening with each visit. From the first greeting (each time we have been there, Russell has been at the desk welcoming guests and choosing their tables), through the warmth, yet professionalism, of the servers, to the delicious, perfectly prepared dinners we have had, we have nothing but the highest praise for this restaurant. There are few fine dining establishments that get EVERYTHING right, EVERY time, but Russell’s certainly does! Don’t miss Russell’s Mussels, the Chopped Salad, the Seared Ahi Tuna, or the Steak Oscar. Heaven! Thanks once more, Russell, and I STILL want your car!!! :-)

Service and food was great. Waiter, Andy, was attentive and made sure everything came out as it should. Andy brought out a small dessert when he found out we were celebrating our anniversary. Great experience.

Clean room, great food. Ily concern was the booth we were seated at had one booth close to the table,and the other was far from the table, making conversation difficult. Table would not move for either of us.

Our meal and service was extraordinary. We loved it. Our waiter, Cory, offered wonderful service. Equally impressed with our bus boy, Michael, who should be promoted. Thanks for an outstanding time.

Outstanding ambiance & service. Highly recommend for a special occasion

Very elegant loved trying new foods that I've never had. Steak was very tender, loved the seasons

A great experience and wonderful dinner. Our server, Ryan, was excellent. The service and hotel in general are top notch. I highly recommend Salvatores Grand Hotel/ Russell’s Steak House.

Great evening. Could not of asked for anything better. They make you feel special at Russell’s.

The food is alway amazing and the service is always at its best.

This is the first time one of the meals was not cooked as asked, waiter took back twice.
All the other 3 meals were fine as well as the appetizers.

Our reservations were 5:45pm seated right away, about 8:30pm a gentleman came to the table asked if everything was alright and could we move to the lobby to converse, since the table was booked by someone else, very disheartening when your spending over $500.00

Meh. Very expensive but steak and very tender, but was not seasoned much though there are warnings on the menu about a pepper seasoning is standard in their steak. Don’t get the bleu cheese topping as it is overwhelming, even for people who love bleu cheese! The creamed spinach was the highlight of the meal! Sadly, I’ve had much better meals for less, but good food and nice ambiance.

Russ was right at the hosts station ready to receive us. Tables in the dining room were well spaced for privacy. Our waiter, Bruce was very attentive as were the rest of the waitstaff. Our food was delicious from appetizer to desert. The temperature of the food was perfect. The desert arrived on a plate with a sparkler and Happy 6th Anniversary written on the plate. Just elegant experience.

First time and Mr. Salvatore did not disappoint! A first class dining experience! Want to get back for the holidays!

First time having dinner in the bar area. Not as noisy as we thought. The food never disappoints, however something in my bernaise sauce tasted very peppery and upset my sensitive stomach. I did not complain because, well my stomach is mine, but I didn’t expect a peppery sauce. Wonderful steaks, cooked to perfection.

Everything was top shelf as usual. Great service, great food and no one rushed us. Very relaxing diner.

Our server was lovely! She was super nice

Once again russels never disappoints, great food , excellent service

My husband and me were celebrating our 8th anniversary. My husband had the filet Neptune and I had the filet Oscar. The food was absolutely amazing cooked to perfection. The seafood bisque was also out of this world. Also our service was top-notch never had an empty Glass. Highly recommend anyone to go to this wonderful restaurant.

Great dinner steak and sides were spot on, desserts were awesome

The food and table service were very good. Our reservation was for 7:45 and we weren't seated until after 8:20. This was after inquiring about our table twice. The second time we inquired the hostess was somewhat rude in her response. On thing that stuck out was that the bar maids were all women and the wait staff were all men. In this day and age, I would have liked to see that women were afforded the opportunities as men. My husband and I are from the NYC area and we were both surprised to see an all male staff.

Both the hotel and restaurant are excellent. After 40 years of business travel Russell's is my favorite place to stay and dine. Every detail is awesome, the employees love working for Russell, and it shows. One visit, you will be hooked. Russell Salvatore is always on site, bar none he is the World's greatest host. Thanks for the ultimate experience.

Russell's Steaks, Chops, and More was an exceptional place to celebrate a family birthday - outstanding food, service, and ambience. I'd definitely recommend it!

Outstanding food. Great deal for dine and stay. Location not great, but rooms very comfortable