Was seated for 15 minutes before server came by with water. Only saw server 3 times, to get water and order, to ask for salt and pepper, and the check.
Terrible service, mediocre food served tepid. The waiter dropped a tray of drinks all over my husband and my purse and barely apologized. No one came over to us until the end of the meal when we said we were hoping maybe a round of drinks oils be comped. The manager then came over and said to write an email and a dry cleaning bill. In the end they did not complete the round. I guess they forgot. Also, the downstairs dining room smells as if it has it been thoughtless cleaned. It was bad
Music was a bit too loud for our and took over 20min for drinks to be served (2 coffees, a tea, a seltzer, a mimosa and a bloody mary - not complicated cocktails or anything) but the food was great and our waiter was incredibly attentive and knowledgeable.
It was just ok. Nothing special. I felt like cattle. In and out.
Great food and good service! Though it was a bit slow while we were there (customer-wise).
Food was ok and service wasn’t the best. Probably wouldn’t go back.
Nothing spectacular at all about the food. Not sure why the rating is so high. Slow service, high prices, mediocre food, at best.
We enjoyed our visit prior to an event in the area. Nice staff, good food, fun atmosphere.
The food and service are always great. The lower level is a little noisy for a business lunch
The wait staff was great.
The food was good, maybe even very good, but not outstanding, or brilliantly creative/imaginative.
Most of the dining is on the lower level, which is mercifully quieter, if not quiet, but lacks much of a vibe. The lower level decor is not especially imaginative.
They have an outstanding location in Harvard Square.
The outdoor dining in nice weather is a real plus.
We will go back. But I haven't developed a sense of passion about Russell House Tavern, yet. Maybe on my/our next try.
Wonderful location. My husband and I met a friend we haven't seen in 11 years! It was a great reunion and the perfect place for a meal. Will highly recommend this restaurant.
Had a wonderful time. We arrived early for our reservation but they still managed to seat us even though they were very busy. Food was very good, cocktails were fantastic.
excellent food, excellent service, deafening noise level, rickety tables, huge bar
The wait staff weren’t very attentive but the food and drinks were top notch, as usual.
Had a really nice birthday meal for my girlfriend. Only problem was we made a dinner reservation for 8PM and at about 8:15 they tried to seat us in the bar. I explained I had made a dinner reservation and wanted to sit in the dining room. We were eventually given a table in the dining room after a bit more of a wait. After that, everything went very well.