Ruby Tuesday - Times Square

3.8
174 reviews
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$30 and under
icon/ic_cuisineCreated with Sketch.
American

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Casual
Pre/post Theatre
Ruby Tuesday is driven by uncompromising freshness and quality, gracious hospitality and a growing list of restaurants destined to be the envy of the casual dining business.
At Ruby Tuesday, we"re fully committed to preparing and serving food of uncompromising freshness and quality - with signature choices like our premium Handcrafted Burgers and our bountiful, Create Your Own Garden Bar - and we're grateful that our restaurants are made possible by passionate employees who make it their business to delight each and every guest with an excellent dining experience. From our ongoing efforts to bring you the best menu in casual dining and the best Handcrafted Burgers anywhere, to the gracious smiles and genuine hospitality that greet you at our doors, Ruby Tuesday wants to make our Simple Fresh American Dining your favorite dining anywhere.
What 174 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.7
food
4.0
service
3.6
ambience
3.5
value
Noise · Moderate
81% of people would recommend it to a friend
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S
Yorkshire
7 reviews
Dined 3 days ago
Overall 1food 1service 1ambience 3

Poor food. Poor service. Food items missing and nobody bothered to acknowledge this until we asked,and offers like 5 dollar draught beer not available. Manager came over offered a drink but then we got charged. Not a good experience

JB
New York Area
1 review
Dined 6 days ago
Overall 5food 5service 5ambience 5

Amazing!!!! Great service, better people! Would recommend to a friend

G
New York Area
57 reviews
Dined on August 10, 2019
Overall 3food 4service 4ambience 4

The best thing about Ruby Tuesday is the salad bar. I just ordered it alone for only $14.99. Large assortment of fresh vegetables, egg and pasta salad , dressings, toppings. All delicious and fresh. You don’t need anything else.

M
1 review
Dined on August 5, 2019
Overall 1food 2service 2ambience 1

We were here a couple of years ago and enjoyed it a lot. So back in NYC we expected the same experience, but no. Price/quality ratio not okay and ambiance was by far not as good. Sad.

DP
1 review
Dined on August 3, 2019
Overall 4food 4service 5ambience 4

Salad bar was good, especially since very few restaurants have one now.

However the rest rooms could have been cleaner.

OT
New York Area
1 review
Dined on July 31, 2019
Overall 1food 1service 2ambience 1

Das Lokal war wirklich früher einmal gut aber das ist nun leider vorbei und am Ende!
Alles defekt und dreckig. Stuhlbezüge sind zerrissen. Alles ohne Unterhalt. Bier-Zapfhahn war defekt. Man sagte ich bekomme das Flaschenbier billiger als das Draft. Auf der Rechnung war dann knapp 9$ obwohl das Daft für 5$ angepriesen wird. Nach Reklamation hat man es auf knapp 8$ „korrigiert“..
Die Burger waren mässig und dazu sehr klein. Nicht viel grösser als ein Burger von Mc Donalds.
Meine Tochter hatte eine Portion Pasta. Für meinen Sohn wollten wir zu den Shrimps anstatt Pommes einfach auch ein wenig Pasta als Beilage. Dies sei unmöglich da alle Potionen vorgefertigt seien (?!?!)
Alles extrem enttäuschend ... erst recht da wir früher sehr gerne ins Rubys am Times Square gingen. Wir waren vor ca . 12 Jahren das erste mal da und sind immer wieder gekommen. Früher was das ein echt cooles Lokal mit gutem Essen, gutem Bier, gutem Ambiene und vielen Gästen. Man ist bis auf die Strasse hinaus angestanden.
Heute ist kaum mehr was los. Die meisten Tische sind leer. Alles absolut herunter gekommen, keine Pflege des Lokals. Was abgenutzt oder defekt oder dreckig ist bleibt einfach so. Das Personal grösstenteils absolut desinteressiert und am Gähnen.

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BS
1 review
Dined on July 26, 2019
Overall 4food 4service 4ambience 4

Booking was easy, RT is easy to find and food and service great. Being America the food portions were large so definitely value for money.

S
New York Area
4 reviews
Dined on July 19, 2019
Overall 3food 2service 5ambience 3

The thing I love about this restaurant is the salad bar - varied, fresh, well-stocked, delicious. The last two times I was there, the food was just okay. My husband liked his dish, but I thought they made his fairly healthy chicken cutlet into an unhealthy, bacon-and-cheese-covered item - then added fried onion rings to make it even worse. I ordered the quesadillas...and wasn't thrilled. Any recommendation I would make to a friend would be because of the salad bar. After that they're on their own.

HD
New York Area
1 review
Dined on July 19, 2019
Overall 4food 4service 4ambience 3

Good food. Can get busy and loud. Good for a relaxed dinner not a quick lunch.

OT
Nashville
5 reviews
Dined on July 10, 2019
Overall 4food 4service 4ambience 4

Very nice but I missed those green stuff tables. I did not saw them and may be there was on second level, I guess.

AS
San Francisco
9 reviews
Dined on June 23, 2019
Overall 3food 1service 4ambience 2

The chain (at least in this branch) has lately lost a lot of its quality of food and taste!

RN
New York Area
5 reviews
Dined on June 23, 2019
Overall 5food 5service 5ambience 5

Great food and outstanding service...highly recommended....A++++++++++

B
New York Area
4 reviews
Dined on June 8, 2019
Overall 2food 2service 3ambience 1

The place is falling apart; literally. There was not a fixture in the ladies room, including cabinet doors, that weren’t falling apart or looking beyond worn down; chair covers were torn; tables showed many signs of use.
The salad bar looked like the items had been out since the morning. The food ok but below standards of similar chains and other Ruby Tuesday experiences.
The waiter, John, was sweet and accommodating and the only reason that this is not a 1-star review.

LM
1 review
Dined on May 28, 2019
Overall 4food 4service 5ambience 4

A solid American dining experience whilst on the move with the kids. Steady quality at a reasonable price with great service. Enjoyed our meal

PI
New York Area
17 reviews
Dined on May 26, 2019
Overall 4food 3service 5ambience 3

Chicken was kinda dry. Service was friendly.

OT
New York Area
1 review
Dined on May 13, 2019
Overall 5food 5service 5ambience 5

Very good food, superb service, cosy, not very loud inside.

KA
1 review
Dined on May 11, 2019
Overall 3food 1service 4ambience 3

Food is very poor restaurant wasn't busy at all peak time on Saturday so very likely gone down hill. Pancakes were dry and egg Florentine was the worse I've ever had. I left it all. Crispy bacon was nice

OT
New York Area
1 review
Dined on May 4, 2019
Overall 1food 1service 4ambience 3

Food was not prepared well and I’ve eaten here several times. This is the first time I’ve ever been disappointed.

LB
New York Area
15 reviews
Dined on April 30, 2019
Overall 5food 5service 5ambience 5

Good selection of food and drink. I had a Bourbon salmon which was delicious. My husband enjoyed his burger. Service was excellent. Prices were reasonable.

AS
New England
3 reviews
Dined on April 12, 2019
Overall 5food 5service 5ambience 5

Ruby Tuesday is a very well located restaurant but I was able to get a table without a reservation and I only had to wait for less than 10 minutes. The waitress was very nice and the food was excellent. If I am ever in NYC again I will return to Ruby Tuesday.

SC
Charleston
8 reviews
Dined on April 6, 2019
Overall 2food 1service 3ambience 2

Food was so-so. Bathrooms were a MESS! No paper to dry hands, paper all over the floors of both mens and women bathrooms. There were a lot of people, but someone needs to keep track of the place.

BG
San Francisco
1 review
Dined on April 5, 2019
Overall 5food 5service 5ambience 5

The front desk was very friendly upon our arrival. The waitress was also friendly, warm and friendly.
She was very patient in terms of allowing us to take our time in placing our drink and food orders. We were advised on the food choices too. We had a wonderful time! :-). Thank you!

NY
New York Area
204 reviews
Dined on April 2, 2019
Overall 3food 3service 4ambience 3

i go because this is the only all-u-can-eat salad bar in NYC

NH
New York Area
3 reviews
Dined on March 23, 2019
Overall 5food 5service 5ambience 5

Our first time and enjoyed it will be back

H
1 review
Dined on March 23, 2019
Overall 1food 1service 1ambience 1

We specifically stated that we wanted a window. Instead, the (clearly illiterate) hostess sat us in a booth in a corner next to a closet. When I brought to her attention that we asked for a window table, she all-but-said "oh well" and then just stood there, as if she didn't have two customers waiting to be seated at the table they requested.

When I informed the hostess that she should learn how to read the reservations correctly, another male host started cackling the most obnoxious sound (I assume this was his failed attempt at sarcastic laughter).

I will never in my life return to that restaurant.
I'm appalled that the management staff allows such ignorant humans to be a part of their customer service staff.

GS
New York Area
2 reviews
Dined on March 19, 2019
Overall 5food 5service 5ambience 5

I love Ruby's. The food was excellent, the waiter for courteous. Only one thing I feel should be changed, is the tip. I feel you should not add it into the total, that should be left to the client. I almost doubled my gratuity, if it hadn't been for the waiter calling my attention to it being included in my total. Other than that miss app, everything was great.

BI
New York Area
3 reviews
Dined on March 5, 2019
Overall 3food 3service 4ambience 3

the laddies bathroom at this location continues to be a disgrace. I seriously think the board of health should be contacted. It’s never clean, there is always one stall out of order and half the sinks don’t work and more importantly there is never any soap. This should be a health violation. Since their staff are unable to wash their hands properly. I’ve mentioned this to the manager, not sure it’s been addressed. However, this should never happen. Period. The bathroom at the very least should have soap and working sinks.

RR
1 review
Dined on March 2, 2019
Overall 4food 5service 5ambience 4

Came in for my daughter's 11th birthday. Although I was told they don't do the happy birthday thing at Ruby Tuesday, the waiter did serve her her sundae and on the plate he wrote happy birthday with chocolate sauce. I had the key lime cake... that was delicious!

KL
New York Area
22 reviews
Dined on March 2, 2019
Overall 3food 3service 4ambience 3

The good customer service was the best part of the dining experience. Food is atypical and a bit pricey but it is the time sq area.

SK
New York Area
2 reviews
Dined on February 23, 2019
Overall 5food 5service 5ambience 5

the wings are excellent! just so much fun people watching in Times Square!

EK
New York Area
1 review
Dined on February 23, 2019
Overall 3food 3service 4ambience 3

Restaurant does NOT honor reservations from OpenTable. This was confirmed at the host stand at the entrance, and then again when they sent us to the 3rd floor. The reservation doesn't even place you on a wait list. So, there is no value in using OpenTable for this restaurant, which was disappointing, as we had made reservations specifically because we were between broadways shows.

EP
1 review
Dined on February 22, 2019
Overall 5food 5service 5ambience 5

Service was great - food was great - location was great. Keep it up.

EJ
London
13 reviews
Dined on February 18, 2019
Overall 2food 2service 1ambience 1

Menu limited, food cold on arrival. Was told a new meal would be given but the same food returned. No recognition of this on the bill. Very disappointing.

OT
New England
6 reviews
Dined on February 8, 2019
Overall 4food 5service 5ambience 2

Overall good value for money. Not a bad choice for right on times square

c
New England
11 reviews
Dined on February 2, 2019
Overall 4food 4service 4ambience 3

We had a short amount of time between the two cursed child plays, and we were able to get in and out with a great meal.

n
1 review
Dined on January 20, 2019
Overall 3food 4service 3ambience 4

I was still eating and my wife's plate was not done yet but the server came and asked if she could take the plates.

RH
1 review
Dined on January 7, 2019
Overall 5food 5service 5ambience 5

Good quality food and reasonably priced for the location. Good service and not much waiting.

SI
1 review
Dined on December 30, 2018
Overall 5food 5service 5ambience 5

food very good, service excellence , person in charge of us really very kind
much appreciate !

YL
1 review
Dined on December 30, 2018
Overall 1food 1service 1ambience 1

I made a reservation, and they said they don't accept the reservation during holidays. I had to waited again after arrived there.

OT
Washington DC
2 reviews
Dined on December 28, 2018
Overall 3food 5service 2ambience 3

Food was great ! Service not so great— had to ask for cutlery which was dumped on the table in passing and then they spent a drink all over my son, didn’t offer to replace it and left a pile of wet wipes on the table for us to clean up

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