Ruby Tuesday - Times Square

4
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187 Reviews
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$30 and under
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American
Ruby Tuesday is driven by uncompromising freshness and quality, gracious hospitality and a growing list of restaurants destined to be the envy of the casual dining business.
At Ruby Tuesday, we"re fully committed to preparing and serving food of uncompromising freshness and quality - with signature choices like our premium Handcrafted Burgers and our bountiful, Create Your Own Garden Bar - and we're grateful that our restaurants are made possible by passionate employees who make it their business to delight each and every guest with an excellent dining experience. From our ongoing efforts to bring you the best menu in casual dining and the best Handcrafted Burgers anywhere, to the gracious smiles and genuine hospitality that greet you at our doors, Ruby Tuesday wants to make our Simple Fresh American Dining your favorite dining anywhere.
What 187 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
3.9
food
4.2
service
4.0
ambience
3.7
value
Noise · Moderate
65% of people would recommend it to a friend
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N
London
2 reviews
Dined 4 days ago
Overall2food2service2ambience2

The service was poor and the food was not great either. Definitely wouldn’t recommend or revisit

HM
New York Area
1 review
Dined 4 days ago
Overall5food5service5ambience5

Waitress took our order right away and food came in pretty good timing. It was delicious of course with refills for drink.

X
1 review
Dined 5 days ago
Overall3food3service4ambience3

They did not acknowledge our open table reservation, told us we were late, although we were still 5 min before the confirmed time of 1pm, told us they could add us to their wait list, with a 45 min wait, took my name & tel #. At 1:45, we still had not heard from them, they told us we cancelled due to not wanting to wait. Finally after speaking with Mgr, he told us they no longer were associated with open table. Upon showing him our confirmation, we were seated well after 2pm, on 2nd level, very nice view, with many open tables, while people were waiting for well over an hour for table. The waitress was excellent!!! A very nice, courteous, young woman. She provided the BEST service, a definite asset to their team.

AW
New York Area
1 review
Dined on November 30, 2019
Overall3food3service2ambience3

Slow service, waiter (curly black hair) not very attentive. Food was ok - portions pretty tight!

LA
New York Area
1 review
Dined on November 29, 2019
Overall5food5service5ambience5

Great see you all soon. Not too much of a wait even though it was the holiday time

LN
1 review
Dined on November 24, 2019
Overall1food1service1ambience1

They serve Raw salmon to me .
Ask for the Manager he came but did not care.

RF
Cincinnati
41 reviews
Dined on November 6, 2019
Overall5food5service5ambience4

best salad bar and great location. Perfect for before/after a broadway show.

F
New York Area
33 reviews
Dined on October 30, 2019
Overall5food5service5ambience5

The offerings in the garden bar and the entree were delicious. The server was pleasant and professional.

m
New York Area
2 reviews
Dined on October 23, 2019
Overall5food5service5ambience4

Had a lovely meal here and highly recommend , service good and wait time was excellent

W
1 review
Dined on October 20, 2019
Overall5food5service5ambience5

Jermaine was our waiter and he was very efficient, pleasant and took great care of us.

Hope you have other waiters just as good as Jermaine.

He made our dining experience a very good one.

Dave & Marge Ward

TD
New York Area
9 reviews
Dined on September 13, 2019
Overall5food5service5ambience5

Every thing was amazing and wonderful thank you so much

W
New England
7 reviews
Dined on September 3, 2019
Overall4food3service4ambience4

Service very good. Food tasty, but very small portions. Draught beer selection also limited.

KD
Toronto
3 reviews
Dined on August 25, 2019
Overall5food5service5ambience5

Love the food here!! We always come when we are in New York City!!

S
Yorkshire
7 reviews
Dined on August 17, 2019
Overall1food1service1ambience3

Poor food. Poor service. Food items missing and nobody bothered to acknowledge this until we asked,and offers like 5 dollar draught beer not available. Manager came over offered a drink but then we got charged. Not a good experience

JB
New York Area
1 review
Dined on August 14, 2019
Overall5food5service5ambience5

Amazing!!!! Great service, better people! Would recommend to a friend

G
New York Area
59 reviews
Dined on August 10, 2019
Overall3food4service4ambience4

The best thing about Ruby Tuesday is the salad bar. I just ordered it alone for only $14.99. Large assortment of fresh vegetables, egg and pasta salad , dressings, toppings. All delicious and fresh. You don’t need anything else.

M
1 review
Dined on August 5, 2019
Overall1food2service2ambience1

We were here a couple of years ago and enjoyed it a lot. So back in NYC we expected the same experience, but no. Price/quality ratio not okay and ambiance was by far not as good. Sad.

DP
1 review
Dined on August 3, 2019
Overall4food4service5ambience4

Salad bar was good, especially since very few restaurants have one now.

However the rest rooms could have been cleaner.

OT
New York Area
1 review
Dined on July 31, 2019
Overall1food1service2ambience1

Das Lokal war wirklich früher einmal gut aber das ist nun leider vorbei und am Ende!
Alles defekt und dreckig. Stuhlbezüge sind zerrissen. Alles ohne Unterhalt. Bier-Zapfhahn war defekt. Man sagte ich bekomme das Flaschenbier billiger als das Draft. Auf der Rechnung war dann knapp 9$ obwohl das Daft für 5$ angepriesen wird. Nach Reklamation hat man es auf knapp 8$ „korrigiert“..
Die Burger waren mässig und dazu sehr klein. Nicht viel grösser als ein Burger von Mc Donalds.
Meine Tochter hatte eine Portion Pasta. Für meinen Sohn wollten wir zu den Shrimps anstatt Pommes einfach auch ein wenig Pasta als Beilage. Dies sei unmöglich da alle Potionen vorgefertigt seien (?!?!)
Alles extrem enttäuschend ... erst recht da wir früher sehr gerne ins Rubys am Times Square gingen. Wir waren vor ca . 12 Jahren das erste mal da und sind immer wieder gekommen. Früher was das ein echt cooles Lokal mit gutem Essen, gutem Bier, gutem Ambiene und vielen Gästen. Man ist bis auf die Strasse hinaus angestanden.
Heute ist kaum mehr was los. Die meisten Tische sind leer. Alles absolut herunter gekommen, keine Pflege des Lokals. Was abgenutzt oder defekt oder dreckig ist bleibt einfach so. Das Personal grösstenteils absolut desinteressiert und am Gähnen.

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BS
1 review
Dined on July 26, 2019
Overall4food4service4ambience4

Booking was easy, RT is easy to find and food and service great. Being America the food portions were large so definitely value for money.

S
New York Area
4 reviews
Dined on July 19, 2019
Overall3food2service5ambience3

The thing I love about this restaurant is the salad bar - varied, fresh, well-stocked, delicious. The last two times I was there, the food was just okay. My husband liked his dish, but I thought they made his fairly healthy chicken cutlet into an unhealthy, bacon-and-cheese-covered item - then added fried onion rings to make it even worse. I ordered the quesadillas...and wasn't thrilled. Any recommendation I would make to a friend would be because of the salad bar. After that they're on their own.

HD
New York Area
1 review
Dined on July 19, 2019
Overall4food4service4ambience3

Good food. Can get busy and loud. Good for a relaxed dinner not a quick lunch.

OT
Nashville
5 reviews
Dined on July 10, 2019
Overall4food4service4ambience4

Very nice but I missed those green stuff tables. I did not saw them and may be there was on second level, I guess.

AS
San Francisco
9 reviews
Dined on June 23, 2019
Overall3food1service4ambience2

The chain (at least in this branch) has lately lost a lot of its quality of food and taste!

RN
New York Area
7 reviews
Dined on June 23, 2019
Overall5food5service5ambience5

Great food and outstanding service...highly recommended....A++++++++++

B
New York Area
6 reviews
Dined on June 8, 2019
Overall2food2service3ambience1

The place is falling apart; literally. There was not a fixture in the ladies room, including cabinet doors, that weren’t falling apart or looking beyond worn down; chair covers were torn; tables showed many signs of use.
The salad bar looked like the items had been out since the morning. The food ok but below standards of similar chains and other Ruby Tuesday experiences.
The waiter, John, was sweet and accommodating and the only reason that this is not a 1-star review.

LM
1 review
Dined on May 28, 2019
Overall4food4service5ambience4

A solid American dining experience whilst on the move with the kids. Steady quality at a reasonable price with great service. Enjoyed our meal

PI
New York Area
17 reviews
Dined on May 26, 2019
Overall4food3service5ambience3

Chicken was kinda dry. Service was friendly.

OT
New York Area
1 review
Dined on May 13, 2019
Overall5food5service5ambience5

Very good food, superb service, cosy, not very loud inside.

KA
1 review
Dined on May 11, 2019
Overall3food1service4ambience3

Food is very poor restaurant wasn't busy at all peak time on Saturday so very likely gone down hill. Pancakes were dry and egg Florentine was the worse I've ever had. I left it all. Crispy bacon was nice

OT
New York Area
1 review
Dined on May 4, 2019
Overall1food1service4ambience3

Food was not prepared well and I’ve eaten here several times. This is the first time I’ve ever been disappointed.

LB
New York Area
15 reviews
Dined on April 30, 2019
Overall5food5service5ambience5

Good selection of food and drink. I had a Bourbon salmon which was delicious. My husband enjoyed his burger. Service was excellent. Prices were reasonable.

AS
New England
3 reviews
Dined on April 12, 2019
Overall5food5service5ambience5

Ruby Tuesday is a very well located restaurant but I was able to get a table without a reservation and I only had to wait for less than 10 minutes. The waitress was very nice and the food was excellent. If I am ever in NYC again I will return to Ruby Tuesday.

SC
Charleston
9 reviews
Dined on April 6, 2019
Overall2food1service3ambience2

Food was so-so. Bathrooms were a MESS! No paper to dry hands, paper all over the floors of both mens and women bathrooms. There were a lot of people, but someone needs to keep track of the place.

BG
San Francisco
1 review
Dined on April 5, 2019
Overall5food5service5ambience5

The front desk was very friendly upon our arrival. The waitress was also friendly, warm and friendly.
She was very patient in terms of allowing us to take our time in placing our drink and food orders. We were advised on the food choices too. We had a wonderful time! :-). Thank you!

NY
New York Area
205 reviews
Dined on April 2, 2019
Overall3food3service4ambience3

i go because this is the only all-u-can-eat salad bar in NYC

NH
New York Area
3 reviews
Dined on March 23, 2019
Overall5food5service5ambience5

Our first time and enjoyed it will be back

H
1 review
Dined on March 23, 2019
Overall1food1service1ambience1

We specifically stated that we wanted a window. Instead, the (clearly illiterate) hostess sat us in a booth in a corner next to a closet. When I brought to her attention that we asked for a window table, she all-but-said "oh well" and then just stood there, as if she didn't have two customers waiting to be seated at the table they requested.

When I informed the hostess that she should learn how to read the reservations correctly, another male host started cackling the most obnoxious sound (I assume this was his failed attempt at sarcastic laughter).

I will never in my life return to that restaurant.
I'm appalled that the management staff allows such ignorant humans to be a part of their customer service staff.

GS
New York Area
2 reviews
Dined on March 19, 2019
Overall5food5service5ambience5

I love Ruby's. The food was excellent, the waiter for courteous. Only one thing I feel should be changed, is the tip. I feel you should not add it into the total, that should be left to the client. I almost doubled my gratuity, if it hadn't been for the waiter calling my attention to it being included in my total. Other than that miss app, everything was great.

BI
New York Area
3 reviews
Dined on March 5, 2019
Overall3food3service4ambience3

the laddies bathroom at this location continues to be a disgrace. I seriously think the board of health should be contacted. It’s never clean, there is always one stall out of order and half the sinks don’t work and more importantly there is never any soap. This should be a health violation. Since their staff are unable to wash their hands properly. I’ve mentioned this to the manager, not sure it’s been addressed. However, this should never happen. Period. The bathroom at the very least should have soap and working sinks.

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