We came from out of town for our 20th wedding anniversary, the place was over booked ( according to the waiter who complained to us and those around us) , tables packed in, slow service. I ordered a simple drink and they got it wrong. I had to leave the table and go to the bar to get it fixed myself. The waiter seemed stressed and he didn't write anything down, so he had to come back and ask twice what we ordered. This night was so special, we took time finding the right place based on reviews and the menu. The insult is when he took off a couple of bucks on the bill. It's not about the money, it's about the care.