Went on a Wednesday event at 6:15. The restaurant was not too crowded. There was plenty of seating.
We were seated at a table behind the host station, across from the takeout orders.
On the other of the entrance doors, a photo shoot was happening. Not sure what it was of. Every time the flash went off, it filtered across and through the glass doors, making it extremely annoying.
The booths on the other side of the restaurant had plexiglass barriers between them to protect customers, but the tables had no such barriers. As the restaurant got busier, they were sitting tables next to one another. NOT SAFE.

The food was decent. Brought out in a timely manner by someone who "only delivers the food." We were told this when we had a request. He informed us that he would fetch the server, but that never happened.

We ordered a side of plain plantains. They were extremely overcooked, dry, and tasteless. Not seeing the waiter again for some time, we just left them on the table.

Maria was amazing! She thanked us at the end. Everything was amazing! Food was great!

very nice service !!! Itzel was wonderful. and the food was delicious !!

This place is completely gone downhill. The management doesn’t care. The waiter and waitress do not come over to the table. It took us 25 minutes to even order food in the bar. When I complained nothing was even offered as a comp off of the bill. This place should have remained closed.

We enjoyed a lot our lunch. All plates were tasty and delicious.

Great food and extra friendly service.

I have been customer over the years and ca say that the food quality remains ok but service have declined unfortunately.

Very good service, attentive, delicious food

Best Mexican food in the city and best guac

Excellent food. Best Mexican I’ve had in NYC.

We had an amazing time!!! The food and service were great!!

The food was and always is Excellent! Terrific service as well.

We met friends and it was great, it was mid day so we were able to have the table for quite a while and weren’t rushed. The shrimp ceviche was excellent as was the guacamole for the table. Everything was good and those were the highlights.

The most delicious mole and guacamole in NYC!! Plus, the servers and staff always make you feel welcome.

Food was great as always

The food us excellent 👌 I have dine here on several occasions, I highly recommend and encourage you to try it out..

First time back here during the pandemic. Did not disappoint! Delicious food as always and such nice service. Thank you

Rosa/Union Square was such a disappointment! I don't know what happened to the restaurant during pandemic, but their signature pomegranate margarita was tasteless and watery; the menu has been greatly reduced; no more lunch specials; the service was PAINFULLY slow (and it wasn't even that busy); the food was bland and tasteless; most of it arrived at a cool temperature. Just so, so mediocre.

Terrible selection of music

Worst service, actually, no service. 20 minutes after arriving, 15 minutes after our reservation, and 5 minutes after letting the host know no one had stopped by our table even to serve water, we left the restaurant. You would like to think it was just a bad night, but this reservation was our attempt of giving Rosa Mexicana a second chance after awful service the first time.

Tasteless sadly

Me and my girlfriend had an amazing time , Food and the place was really good . Had a great time and will come back soon

The staff was attentive and pleasant; however, I was most disappointed in the food. My cod was overcooked, and the overall consensus from our party of 8 was the food lacked flavor.

Everything was wonderful.

We really enjoyed this restaurant. The food was excellent and far more interesting than the usual 'mexican/texmex' fare one tends to find. The staff were extremely attentive and knowledgeable about the food they were serving - they understood when we asked about allergies and were able to guide us through suitable dishes to accommodate a severe egg allergy, something that most restaurants in NYC seem incapable of doing. The noise level was pretty high due to large dining rooms with high ceilings but we loved it.

Rosa Mexicano always delivers! Made a reservation for 5 and we were courteously greeted at the door by the hostess and promptly seated! Server came over and made excellent suggestions for food and beverage as it was the first time for some in the group and everything was delicious!!!!!
From the guacamole to the margaritas, entrees and desserts!
Ambiance was fun and enjoyable and Everyone in our group was more than happy to be there! Looking forward to our next gathering! Thank you Rosa Mexicano and staff!!!!

We were seated promptly. Service was friendly and efficient. Food was just ok.

Always a hit - they accommodated a large table on the fly and the food and service was great. Pom Margaritas my fav. Thank you

This was our first time eating At Rosa Mexicana-US since the onset of the COVID-19 pandemic. Management was very careful about checking patrons' vaccination documents before being seated. The atmosphere was lively, warm and welcoming. The service and food were outstanding.

I used to come here a lot and loved it. Went last night and was disappointed. Most importantly, I seriously disliked 4 different types of Margaritas (I sampled from my 3 companions since we all ordered different styles including the house, blood orange, another special one and a frozen strawberry. The later was the only one I could tolerate. The house margarita was all ice, very little actual margarita.
Since we all had tastes of everyone’s dinner, I can report first hand. The carne asada was delicious! Tender, well cooked and super flavorful. Enchiladas were very good - all three sauces were excellent. The salmon was dry and had no taste. Very disappointing!!! Guacamole was good.

Service was very slow tho we liked that because we were in no hurry.
The noise level was as loud and unacceptable as ever. So noisy that we could barely here the table of 8 that was right next to us. We stopped coming years ago because of the noise. I was distressed that fine it was just as bad even tho the restaurant wasn’t full.

Food was very good but restaurant was very busy several servers were not wearing masks, majority of diners did not wear masks when going to or from their tables or to the rest rooms. We were eager to eat and get out as quickly as possible

While I had a reservation I still had to wait over 20 mins. They were not accommodating to this. The food is always good but I am not a fan of standing in the entry.

Good food good people good time

Great spot for our business meeting and the food and drinks were great. however, the restaurant was not that busy and we had veryy slow service. Waiter was great and kind but took a long time to get the check and for them to take it from us. Maybe an off day but overall, we enjoyed this restaurant and would come again!

It’s never a bad idea to come to Rosa!

We learned there's a new CEO - it's just not the same, and although we're sympathetic that COVID could have affected this restaurant, we are disappointed. Decorations were just not good - what happened to the brightly-colored wreaths? The menus are hard to even hold open - why? The different tequilas we asked for were not available, and only black drip coffee is offered at the end. Service was very good, but we're worried about the future of Rosa Mexicano. It's been a gem of our city since 1984.

It’s just okay. Used to be much better

Where do I begin, Ive been to this restaurant in the past and the service was amazing. Last night it was horrible. Our waiter Came over introduced himself then left. My mom and I knew what we wanted to order, but he never came back. Another waitress came over to take our order and she said it would be put in right away. We asked for tea not once, not twice but three times. By the time we got the tea it wasn’t the tea we asked for because they apparently had no more. Moving on. The entrees arrive. And only one order was correct. They never put in one of the orders. We got a ton of apologies from our waiter but when I asked speak to a manger who was a tall woman he Claimed she was in a meeting and 5 mins later she was standing at the hostess podium by the entrance. Idk who messed up our order or if the waiter told the manager I asked to speak to her. Needless to say I will NEVER return to this location.

I have visited this restaurant for years now...the food is always good and service is great.

The service was really bad. Very slow, it took a very long time for the food to come. The waitress was very busy and hardly made eye contact