We have been many times and has been fine, this time however we had a very bad experience. We were seated and ordered and after 40 minutes asked where our food was, told 5 minutes, after 15 we asked again. We were told that their computer system was down and they didn’t have any idea. The manager came and told us he would comp the meal but could not tell us when our food would come!!! Some folks next to us told us when their food did arrive it was the wrong order and cold. We had a Kings game to go to so had to leave without our food! I wonder what they did in the old days before computers. Haven’t they heard of tickets. If a restaurant and kitchen can’t function without a computer that is very sad. Don’t know when we’ll go again, if you can’t rely on getting your food.
Everyone has a bad dining experience now and then. We just had one at Rosa's.
Our reservation was for 5:45 p.m. and we were seated immediately. We ordered off the DineLA menu, which was 3 course meal (appetizer, main course, dessert). The appetizer did not arrive until 6:40 p.m., almost an hour after we sat down, and about 45 minutes after we ordered.
We had to leave by 7 p.m. for Kings game at Staples, so we were suddenly in a hurry.
To her credit, the waitress (who was very accommodating and did a good job overall) did give us a complimentary guacamole for the delay.
The appetizers finally arrived, and they were good. I had sopes (one with chicken, one with shrimp, and one with guacamole). My girlfriend had the cauliflower soup with bacon. Both were OK. Certainly edible, but otherwise unremarkable.
Eventually one main course came out....it was a sort of shish-kebob of chicken and shrimp. I bit into the chicken and it was raw. I don't mean undercooked; it was raw. I showed it to the waitress who took it back to the kitchen. We waited another 15 minutes....hoping against hope that my entree and my girlfriend's would show up and we could inhale it and run over to Staples, but after 15 more minutes it was 7 p.m. and we had to leave. So we asked for the check.
To their credit, we were not charged anything for our 75 minute stay in their restaurant. But we ended up having to eat hot dogs at Staples instead of a nice meal prior to the game.
I doubt this is the restaurant's standard modus operandi. Perhaps it was because of the special DineLA menu that threw them off their game. I don't know. But there's no set of circumstances under which it should take 45 minutes for the first course of a meal to come out, and definitely no excuse for serving raw or undercooked poultry. If Gordon Ramsey were watching this, he'd take a flamethrower to the kitchen.
But the ambience was nice, and we paid nothing. Which is what it was worth.
We had made reservations due to the food and previous reviews as we came from out of town and were attending an event at the Microsoft Theater. We called the restaurant as we were running late and they advised us we had a 10min. leeway. Our reservation was at 530pm we arrived at 540pm and the male hostess turned us away immediately did nothing to try and accommodate us as there was only two of us. The young lady there actually asked for the name on reservation and he kept insisting that we were late and reservation was lost even though we were within the 10minutes. We felt the hostess could of been a little nicer and handled the situation better. Yes they were busy but it is not fun to be treated the way we were and have them treat us rudely. I deal with clients from all over the world and sometimes take them to restaurants but would not recommend places were they treat the clients rudely.
I had a great time & my clients we came all the way from the east coast. .The bartender Jimmy you rock man!
Thanks to Open Table, we got right in and the service was outstanding. They made the Guacamole at our table, were great at explaining items on the menu, food came quickly and was very good. I would recommend! Very authentic Mexican cuisine.
the service was quick and the food was excellent
A nice place to visit once in my opinion. Enjoyed the water wall decoration. The price for food items are a bit high and the mix drinks are ok.
Check in and seating was immediate and courteous. Service was slow - it took over 15 minutes for our waiter to appear - however, busboy did provide water and chips. Place was a madhouse but in fairness, this was before a Kings game at Staples Center next door and there were NFL playoff games on the TV in the bar - so the energy was understandable. Food was OK but, overall, I wouldn't go there again.
Service was very slow, the food came out at different times, the had to change what I ordered because they ran out of chili Reno
Just okay. After seated. 12 minutes before server appeared. Please was empty.
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Rosa Mexicano's dramatic spaces are designed for affairs of all types, from large dinner parties and cocktail receptions to the most intimate of gatherings. To start planning your next event, please contact Camille Karimzad.View Private Dining Details