ROOM at Twelve
Horrible experience. Made reservations for 8:00pm. We had to stand in line for 50 minuets before being seated. It took 10 minutes for the server to come. We gave her our entire order and specified we wanted the salads before our food. We ordered two salads and two drinks to come out before our meal. One salad comes out and had to wait 5 minutes for the other. Our drinks took 20 minutes and salads 25 minutes. 2 minutes later our food comes out. Our server laughed and saying it’s not her fault. Spoke to a manager and all he could do is take our salads that we barely touched off the bills and our watered down drinks that were sitting at the bar. Still end up paying $80 for a ruined Valentines Day. Will never return.
Service was absolutely awful. Only 2 servers working on Valentines Day!
We ate at the bar, once we were seated we waiting about 20 minutes to be offered a drink. Then the server which appeared to be a manager took our order, another server came 15 minutes later and asked again! So the first time we ordered nothing had been put through. The service was extremely poor, I understand it was valentines weekend so they were extremely busy but for such a nice restaurant the service was awful! Would definitely not return.
Ordered crab cakes and asparagus as a side. Asparagus covered in butter and crab cakes brown but not warm. Would not go back.
Looked at menu before going and the thing my wife wanted was no longer on the menu when we went there otherwise was good
I have not seen a restaurant more poorly run than this place. I’m not sure they even serve food.
Poor service, average food.
We were a little early so we went to have a cocktail at the bar while we waited for a friend. They were out of Captain Morgan’s. How is that possible?
We were seated in the dining room which was nice. We looked at the wine list and decided on a bottle of Jordan Cabernet Sauvignon. The server came back and told us they were out of it. Really? So now they’re 0 for 2.
We ordered our meals and while waiting we noticed a lot of confusion in the kitchen area with the servers. One of the guests from a larger party seemed upset about how long things were taking and went up to talk with the manager.
I ordered the sushi which was actually good. The shrimp fettuccine on the other hand was more than al dente and the amount of shrimp in the dish could be counted on one hand. Very disappointing. Our friend had the lamb chop and enjoyed it.
Overall, we enjoyed our time together, but I wouldn’t recommend the restaurant. Too many other places to go.
Warning: Room at Twelve is NO LONGER a Concentrics Restaurant!
Horrible experience on January 28, 2019.
My wife and I have enjoyed the Concentrics experience at this restaurant a few times before this one. Two birthday celebrations and one anniversary celebration. But this birthday celebration dinner was the worst I've experienced. My pork chop was delicious, but it was first brought to the table incomplete. When I pointed out the error, it was taken back then returned complete. Unprofessional. My wife's Filet Minion, however, was the worst cut of red meat we've ever seen. She took one bite and sent it back. It was dry and very tough. So, she tried the Lamb Chop dinner. Again, the worst piece of lamb we've ever seen. Undercooked and full of fat and grizzle. She gave it the effort to find a few edible bites, but ended up with almost all of it on her plate. Completely spoiled a birthday dinner.
BUT, we went to Blue Ridge Grill for a lovely dessert and after-dinner drink to salvage the evening.
Stay away from Room at Twelve. Don't waste your time.
Sushi roll sushi was very warm, even for a flash fried roll
Great location and an awesome facility. Service started out good but then everything seemed to run in slow motion. Taste on all the food was good, but both steaks were well above temperature. The medium rare steak was medium to medium well and the medium steak was medium well to burnt. Both steaks were overcooked on one side. No one ever bothered to ask how our food was or offer coffee or desert.
We were in town for a convention. The service was very poor. Ordered wine that never came to the table,
were never asked if we wanted coffee or dessert. Water glasses were never refilled. We were entertaining customers. Not happy
We were a group of 8 in the private dining niche near the fort entrance which was nicely designed and private. The waiter was polite but not overly attentive. I ordered the 7 oz Filet Mignon. The filet had a good flavor but several people at our table mentioned that perhaps the side dishes were prepared earlier or were simply done well before the entrees as they were cold, overcooked, and dry. One of the couples in our group staying at the Twelve went back to the lobby bar around midnight to have some wine and desert and mentioned the next day that the bartender and the manager appeared to be entertaining all of their friends around the bar and the service was non-existent and very unprofessional at the bar. After ordering drinks sitting directly at the bar they had to ask multiple times to be served. The hotel stay was nice but both the bar and restaurant seem to be suffering from an overly casual 'we don't really care" attitude.
Last minute choice/ very pleased
This was aweful. We were the only ones in the restaurant. Food was not cooked properly and it was overpriced. Would never recommend.
This was a cute restaurant but the cook butchered my lamb chops. He must’ve spilled peppercorn or fresh cracked pepper on it while cooking and instead of making me a fresh dish, he tried to serve it to me. It was so spicy, I couldn’t eat more than 4 bites before I sent it back. Ended up with a salad and salmon. Both of which were taken off of my check so that was nice. Hopefully, this doesn’t happen again, especially for couples out on date night for NYE.
The food is fantastic, flavorful, especially the fried calamari, we ordered two of them!
The hostess was amazing and worked hard for us. The male waitstaff younger and older man were great! The other waitstaff did not appear to be very knowledgeable about the food and had spotty overall service. The sides are over-priced and the entries are about $2 over priced to be a regular stop. Prices for their salmon and steak seem fair.
It was fantastic. But the service was slow due to low staff on Christmas Day.
I recently went to the restaurant and found the experience from the beginning to be dreadful. The hostess was unorganized, the server was clear in her opinions about what was good and not good. I ordered a steak and asked for medium well, it was medium at best. For the cost and the service, I was not impressed.
This was supposed to be brunch for Christmas. The website was not specific that the regular lunch menu and a special buffet would be served today. The brunch had limited items and was priced at an unadvertised $55.00. The food however was good. We ended up ordering shrimp and grits and the salmon dish. I ordered calamari for an appetizer that never arrived( luckily it was not on the bill either) . Lack of detail ! I do have some sympathy for anyone who works on Christmas , so we will let that oversight pass.
The decorations were lovely. All things considered a good experience, but I would like to return for brunch
Service is efficient. Servers are great. Food consistently good.
Service was very slow at first. Had to ask the hostess to send a waiter to take our drink orders after we sat there for a long time. Food was excellent though. Would definitely go back.
Birthday Lunch for my husband wasn’t what I hoped for.
It is not a location that I would recommend for Sunday brunch - especially considering all of the other downtown options.
Waited an hour for a coke and a salad. I think there was only one waiter on and it wasn’t enough to handle the lunch crowd
We had a great experience and for service that early in the morning, the server (black female) was amazing!
Cool place but the service was slow, they had one waitress and one cook. No good, needed a few more people working and plus it was the weekend. Food took way to long to come.
This was my first time eating at the Twelve and I loved the quiet environment. The service was great and it’s the perfect date night. I had the seafood pasta, and the seafood tasted very fresh and delightful.
Management had them very under staffed, however, the staff was responding very well. Food was great - came out on time. Hot and delicious. Randy, yes a female, gave us great service. so good we even went back the next night for dinner #2
Went for Mother's Day 2018. Wife sent her salad back as the lettuce was not fresh. Second salad was same. Menu selection was not bad. Seared Salmon was very good. All and all, it was fine but not quite what one would expect for Mother's Day. Solid little date spot. One and done.
Service was EXCELLENT!
Service was slow and food was cold.
They were very helpful to create a wonderful dining experience.
The service here is unfortunate because the food was really good. We would probably go back if it weren’t for the complete lack of regards to us being paid patrons. Had to wait around for 15 minutes for drinks while we watched our waitress and the manager stand at the food window. I’m not needy, and I’ve waited tables myself, and this place just doesn’t get it.
Had the small plate appetizer. Server was great., and her honest suggestions were very helpful. Great night time atmosphere.
The staff was very slow. The menu had very few selections that seemed appealing. Our drinks we ordered took 15 to get back to us. They were terrible when we did get them and way over priced. We ended up leaving and going to another restaurant. The second choice we made was amazing. I would not recommend room at 12 to anyone.
Restaurant was closing early due to renovation work being done
They took our reservation for 10:30, we arrived and they said dining ended at 10:00, we could sit at the bar. The bar was full.
No one said that the restaurant was under construction.
Convenient quiet location for downtown client meetings. Absolutely yummy Grilled Chicken Caesar Salad.