Rooftop at Exchange Place

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1. MM

   MegiM

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service1ambience1

   Poor service and overpriced drinks. We went for the rooftop which was closed when we arrived so it was not worth it.

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2. OT

   OpenTable Diner

   New York Area

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   overall4food4service4ambience4

   I Took My Fianće Here & Our In Laws Was Apart For My Queen Birthday I Must Say The View Was Spectacular & The Food Was Good Surprisedly Because My Experience With Really Nice RoofTop Food Wasn’t Good But They Was Amazing The Staff Was So Helpful & Professional Thank You Again RoofTop. I’ll Be Back Now To Rent The Entire RoofTop A Customer For Life. Only Thing I Would Say Is Create Parking For The Restaurant Only. THERE IS NO PARKING I SPENT 20MINUTES LOOKING FOR PARKING AND THE LOTS AROUND THERE OVERCHARGE AND RIP YOU OFF AND CLOSES EARLIER

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3. A

   Amod

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food1service1ambience4

   I was assigned a table quickly but no one came for 15 mins to take the order. I explicitly called random waiters to place orders. Drinks were served quickly but the food was again delayed until I asked again explicitly. The "Yard bird" dish was really bad. We didn't place any further orders as I don't want to wait so long and am not sure how the food will taste.

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4. ER

   EllyR

   Philadelphia

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service1ambience5

   Rest was awesome,but service take too long to come to your table and place is not big at all to take that long. I believe needs some improvement in that matter other 5than that place is awesome.

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5. OT

   OpenTable Diner

   Washington DC

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Great space! Very calm and open.

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6. OT

   OpenTable Diner

   New York Area

   5 reviews

   2.0

   5 reviews

   Dined 6 days ago

   overall2food3service2ambience3

   Sadly expected more from our experience considering the beautiful scenery but the service was not on par. When ordering our first round of drinks from the bar we asked for Don Julio Anjeo on the rocks and a SICILIAN SPRITZ. We watched bartender pour Casa Migos instead of the don julio requested. Upon her serving the drink we explained we ordered Don Julio not Casa Migos to which she replied,”the Don Julio is more expensive”! We are will aware of the cost and did not appreciate the discourteous response. Secondly the SICILIAN SPRITZ tasted like juice with no Prosecco. We then closed our tab at the bar and moved to our table reservation. The serving & clearing of table was intrusive and unorganized. We hoped this would be a chill night with great views but the over all experience was underwhelming and we won’t be returning or recommending.

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7. MD

   MannyD

   New York Area

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food2service3ambience5

   Great for drinks and a view food underwhelming.

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8. OT

   OpenTable Diner

   New York Area

   1 review

   5.0

   1 review

   Dined on June 16, 2022

   overall5food5service5ambience5

   Fun date night with the BF, can’t wait to go back. A little $ but, what isn’t these days!

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9. I

   Imaninoelle

   New York Area

   7 reviews

   vip
   5.0

   7 reviews

   Dined on June 16, 2022

   overall5food5service5ambience5

   Amazing as always. Went on a Wednesday night so not a huge crowd, but it was beautiful with great views. Had some family come in from out of town, they've never seen the city so it was a really sweet treat for them!

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10. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 11, 2022

    overall5food5service5ambience5

    Had an amazing experience . The view overlooking lower Manhattan was unbelievable. Food was even better . Service was helpful as well as welcoming. Definitely a must go to this summer !!! Hats off to the kitchen for the remarkable food ! Will be returning without a doubt !!

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11. OT

    OpenTable Diner

    New York Area

    3 reviews

    4.0

    3 reviews

    Dined on June 11, 2022

    overall4food5service5ambience5

    The views and the food made the place worthwhile, but despite having reservations the seating was very poor. outdoor couches on rooftop were more like 'take them as you see them' versus assigned seating. There were a lot of floaters causing less privacy and more of a packed club experience. it felt like we were randomly given a table which was partially indoors, super noisy and no views and we landed up as lurkers for the couch area. Overall food and views are excellent but they need to keep it more organized and manageable given its a small space.

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12. AL

    ALTO

    New York Area

    1 review

    5.0

    1 review

    Dined on June 4, 2022

    overall5food5service5ambience5

    This rooftop/restaurant/bar has a great decor and the view of the Manhattan skyline is second to none. Good food, and drinks and the staff is very attentive. If you have a company function or if you just want to impress your date, this is the spot. I’ll be back.

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13. OT

    OpenTable Diner

    New York Area

    1 review

    3.0

    1 review

    Dined on June 4, 2022

    overall3food1service2ambience5

    Ambiance was amazing our waitress was amazing, I wish I had her name to give her a review. The wings tasted as if there weren’t seasoned and the drinks were watered down. We even even the shots were watered down. We spoke the manager who introduced himself as Jude, tried to make him aware of the drinks being flat and he showed no care in the world. The staff showed more customer service skills than he did. The patron and Henny shots barely had a smell or taste, we even asked one of the workers to smell the Henny in front of him and he said the Henny did smell light. The manager bought out a second bottle of Henny and poured the shot in front of us which actually smelled like Henny and was darker in color… and the manager still acted as if nothing was wrong. Scenery and the staff were 5 stars… Manager and Food, was trash

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14. SG

    ShannonG

    1 review

    5.0

    1 review

    Dined on June 3, 2022

    overall5food3service4ambience5

    Our server was super accommodating and very attentive. My only complaint would be the food. I ordered the burger and it was pretty dry

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15. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 3, 2022

    overall4food3service3ambience4

    Great music and great views. Service could’ve been a little better. They didn’t bring out food out together - and when asked it was clear the forgot about the second order. Not a terrible experience, but definitely not my favorite.

    Report
16. r

    rjjj

    1 review

    4.0

    1 review

    Dined on May 30, 2022

    overall4food2service4ambience4

    The ambiance was great, and the service was great as well. The food was overpriced and the menu needed more work as well as the drinks. They also need to add mocktails in case someone doesn't drink. Overall, my group and I had a great time, and I would definitely come again.

    Rooftop at Exchange PlaceResponded on June 1, 2022

    Dear rjjj, We appreciate you taking the time to write a review. I’m pleased to learn that your time with us was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our customer experience. Thanks again and we humbly request a return visit. Best, Restaurant Management

    Report
17. JE

    JamesE

    New York Area

    6 reviews

    2.0

    6 reviews

    Dined on May 30, 2022

    overall2food2service2ambience5

    Drinks were not very good, especially for what you were paying. Service was very slow. Views were beautiful but probably would not go again. And they kick you out at 10:30. Never been to a rooftop bar that closes so early.

    Rooftop at Exchange PlaceResponded on June 1, 2022

    Dear JamesE, I’m sorry that our restaurant and drinks left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Customer satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future visits. Thank you for taking the time to share your review with us and hope you'll join us again for a more favorable experience. Sincerely, Restaurant Management

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18. SK

    SKIM

    New York Area

    3 reviews

    1.0

    3 reviews

    Dined on May 29, 2022

    overall1food1service1ambience3

    They were understaffed so just getting a round of drinks took over 30 minutes and then they decided to close early around 10pm when they were supposed to close at 1pm. They rudely just told us to get out.

    Rooftop at Exchange PlaceResponded on June 1, 2022

    Dear SKIM, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. We have a dedicated staff who normally receive high marks for service, so I regret that we fell short and for your overall poor impression. I appreciate your feedback as it allows us to positively impact future customer experiences. We hope to see you again. Sincerely, Restaurant Management

    Report
19. GG

    GigiG

    New York Area

    3 reviews

    vip
    1.0

    3 reviews

    Dined on May 29, 2022

    overall1food1service1ambience4

    Service was terrible. Took 30 minutes to bring drinks to our table. Drinks were watered down and tasted bad. Wait staff seemed overworked and stressed. Witnessed manager named Jude be very rude to the staff. Ended up leaving and not waiting for food. Several patrons by the bar also left due to being ignored by the bar. It's such a shame because the venue is beautiful and has amazing views of Manhattan.

    Rooftop at Exchange PlaceResponded on June 1, 2022

    Dear GigiG, Thank you for your review. Please accept my sincere apologies for the level of service that you received. I have addressed your observations with our staff, and hope that the next time you are in the area you will join us again and experience an improved level of customer service. Sincerely, Restaurant Management

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20. OT

    OpenTable Diner

    Caribbean

    1 review

    4.0

    1 review

    Dined on May 28, 2022

    overall4food3service5ambience4

    It was my husband birthday and we went for a couple of drinks with friends. I wanted to be seated by the couches they but couldn't accomodate us even with a reservation when there were empty seats/couches for 9 people. Our server was really nice

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21. MQ

    MamaQuiqui

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on May 28, 2022

    overall5food4service4ambience5

    The view and the ambiance was spectacular. It was a memorable experience overall but menu options can be improved. They don't serve coffee/espresso or tea either.

    Rooftop at Exchange PlaceResponded on June 1, 2022

    Dear MamaQuiqui, As we aim to provide our customers with unforgettable experiences, it truly delights us to read your review. Thank you for coming online to share your gracious feedback, and we look forward to welcoming you again in the future. Best, Restaurant Management

    Report
22. F

    Ferg

    1 review

    5.0

    1 review

    Dined on May 28, 2022

    overall5food4service4ambience5

    Good vibes, ambience, food and service. Highly recommended!

    Rooftop at Exchange PlaceResponded on June 1, 2022

    Dear Ferg, We appreciate your review and recommendation. I'm delighted to know you found your dining experience to be top-notch. Please find a reason to visit us again soon. Best, Restaurant Management

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23. OT

    OpenTable Diner

    Richmond

    1 review

    4.0

    1 review

    Dined on May 27, 2022

    overall4food3service5ambience5

    Good time!

    Rooftop at Exchange PlaceResponded on June 1, 2022

    Dear Anonymous, It’s wonderful to know you enjoyed your time with us. Thank you for your time in sharing a review and we hope to see you again. Best, Restaurant Management

    Report
24. MC

    ManonC

    1 review

    1.0

    1 review

    Dined on May 24, 2022

    overall1food1service1ambience1

    Nous avons réservé pour 21h30 pour manger, nous étions placés a l’intérieur. La cuisine fermé a 22h a peine le temps de commander à manger, a 22h30 la terrasse commencer déjà à fermer nous n’avons pas pu profiter de la vue ! Les personnes de la sécurité étais exécrable! Ils nous on interdit de prendre des photos ! Nous venions de payer plus de 80$ et impossible de prendre des photos !!!

    Rooftop at Exchange PlaceResponded on June 1, 2022

    Dear ManonC, I'm so sorry for your poor experience at our restaurant and we are very sorry we did not meet your expectations. We value you as our customer and appreciate you taking the time to write. We hope to have the opportunity to welcome you for a more pleasurable dining experience. Sincerely, Restaurant Management

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25. R

    Restuarantbizbornraised

    New York Area

    9 reviews

    vip
    3.0

    9 reviews

    Dined on May 21, 2022

    overall3food4service3ambience3

    Great views and set up but Saturday at 4pm doesn’t need to feel like a club. We are 30s and if the music was not club we would regularly come in early afternoons with friends and family. Instead we really only go to show an out of town friend the view and leave

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26. JC

    JenniferC

    1 review

    5.0

    1 review

    Dined on May 18, 2022

    overall5food5service5ambience5

    I went to celebrate with friends and family for my graduation and I can tell you that it was exactly as I expected: spacious, good food and ambiance, and the most beautiful view! Everything was perfect and as expected! Looking forward to come back.

    Rooftop at Exchange PlaceResponded on June 1, 2022

    Dear JenniferC, We build our brand on great service as well as the hope that our customers will tell others about the awesome dining experience they had. Thank you so much for sharing this great review with other diners to help get the word out that Rooftop at Exchange Place is amazing. Please come see us again soon. Best, Restaurant Management

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27. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on May 18, 2022

    overall5food5service5ambience5

    Our waitress Destiny was friendly and right on point with her suggestions for food and drinks. Overall it was a great experience from the views, food, service and music. I would for sure visit again!

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28. NK

    NehaK

    1 review

    1.0

    1 review

    Dined on May 16, 2022

    overall1food3service3ambience5

    In our case we wanted to update our booking, so they didn't answer the calls or reply to emails. When we tried to update the booking on OpenTable, they didn't have the updates upon our arrival. So our table booking, they converted it to a spot at the bar. Also there are limited food options. Not sure why did this happen which was surprising but overall I and my friends had a decent time.

    Rooftop at Exchange PlaceResponded on June 1, 2022

    Dear NehaK, I am so sorry you faced difficulties when trying to update your booking. This is not indicative of our norm and we hope to welcome you and your friends again for a flawless experience. Sincerely, Restaurant Management

    Report
29. U

    User12345

    1 review

    2.0

    1 review

    Dined on May 15, 2022

    overall2food1service1ambience2

    I was made to go between rooftop and terrace multiple times for my reservation, because apparently there was no seats for us. I made a reservation and it was confirmed. so the confusion and making us go to terrace then rooftop then terrace is a bit ridiculous. Service is ok. Food is alright.

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30. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 14, 2022

    overall1food1service1ambience2

    This place is beyond boring!!! Wasn’t even packed and waitress still made us wait for everything! One drink and left!

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31. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on May 14, 2022

    overall5food5service5ambience5

    My experience was great. W

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32. RM

    RieM

    1 review

    2.0

    1 review

    Dined on May 13, 2022

    overall2food1service3ambience4

    The ambiance was beautiful. Unfortunately, cleanliness was a problem from the floor to the bathroom. Very unexpected for such a supposed high-end establishment. The food (Rooftop) was not good at all and the drinks were okay but not worth the price.

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33. S

    Smoove

    1 review

    4.0

    1 review

    Dined on May 13, 2022

    overall4food2service5ambience5

    Everything was nice , just need a better food selection & drinks to water down for the price you paying for drinks

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34. OT

    OpenTable Diner

    London

    2 reviews

    3.0

    2 reviews

    Dined on April 29, 2022

    overall3food1service4ambience4

    Great location,food was poor, service was good.

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