Rooftop at Exchange Place

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1. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Amazing experience! Need to go back in the summer— food and drinks were delicious, but definitely need to experience the rooftop with nicer weather!

   Report
2. R

   Rooftopmenace

   New York Area

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   overall4food5service2ambience5

   The evening waiters on 3/24/23 were sub par. Not befitting a restaurant of this calibre. No smile service. Leaving food plates at end of table, ready to topple down to the floor. Forty five minutes to bring appetizer. Not filling the water glasses. Bringing food in jumbled order. The WORST service I have experienced in my 23 years in US. Although later we made peace { largely due to my overtures) and they responded by giving us free dessert. I t was my wife's birthday and I didnt want to ruin things. Food was excellent. The view- a million dollars! Somewhat noisy. They should do something to the glass partitions so people dont bump into them. Rating would have been 5/5 if there were professional waiters instead of what looked like moonlighting community college students.

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3. OT

   OpenTable Diner

   New York Area

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food2service1ambience5

   Cold fall night so not crowded and still could not get a drink on the table in under a half hour. Quality of steak was poor. After dinner wanted to have coffee with dessert. Waiter claimed they don’t have coffee. Great ambiance. Worst service ever. I feel like I was robbed of $200.

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4. B

   Barbaram

   1 review

   5.0

   1 review

   Dined on March 19, 2023

   overall5food5service3ambience5

   i would definitely go back, great ambiance , music and views

   Report
5. RR

   RabiahR

   1 review

   2.0

   1 review

   Dined on March 19, 2023

   overall2food4service2ambience5

   I booked a reservation for my brothers 22nd birthday, im 17, I scrolled on the website multiple times to make sure I’d be allowed in and there was nothing. Then they tell me Ik not allowed to be in there after we spent two hours driving to the place and paying $30 for the parking. They didn’t even let my brother get a drink because I was there. Would return but only for the view.

   Report
6. RS

   RichardS

   1 review

   3.0

   1 review

   Dined on March 17, 2023

   overall3food2service2ambience1

   Slow service, bland food, no real ambiance, incredibly overpriced

   Report
7. DT

   DTPT

   New York Area

   1 review

   5.0

   1 review

   Dined on March 17, 2023

   overall5food4service5ambience5

   Fantastic atmosphere. Beautiful views. Would definitely go again.

   Report
8. S

   Shlok

   1 review

   5.0

   1 review

   Dined on March 17, 2023

   overall5food4service4ambience5

   Amazing view from the rooftop. Just wished that they could have served the restaurant (terrace) menu on the rooftop as well. As there are limited food options on the rooftop. But overall good experience.

   Report
9. LM

   LisaM

   1 review

   5.0

   1 review

   Dined on March 11, 2023

   overall5food5service5ambience5

   We were very happy with the service. Ed was very friendly and attentive at the bar. We had fun making a couple of different versions of the bananas cocktail. Our waitress was polite, attentive and friendly. The food was excellent. My salmon was cooked perfectly, not dry. I even liked the asparagus that I am not too fond of. My husband was a little disappointed that the stake was not available but liked the duck with the pappardelle noodles. We had a nice time. Thank you! We will be back!

   Rooftop at Exchange PlaceResponded on March 13, 2023Dear LisaM, I can assure you that the pleasure of your dining experience at RoofTop at Exchange Place was all ours! Thank you so very much for letting our staff, as well as other customers, know that your experience was five stars across the board. We appreciate your praise and look forward to your next visit. Best, Restaurant Management

   Report
10. V

    Vijay

    1 review

    3.0

    1 review

    Dined on March 11, 2023

    overall3food3service2ambience5

    Food was inconsistent - ranged from average to bad, nothing was great. The vegan option was bland and tasteless. The service team was confused and not attentive, and further had a weird attitude. I asked for salt and pepper due to the dish being bland but they only brought the salt. When I asked for pepper, they weirdly asked if I need any other sauces (I didn't ask for any sauces at all) with a lot of attitude. It took going over to the area they were hanging out and talking to each other to ask for the check. we waved and tried to get their attention for 10 minutes, until we gave up and walked over. overall, neither food not service was close to what they charge. drinks downstairs are good and worth going there

    Rooftop at Exchange PlaceResponded on March 13, 2023Dear Vijay, I’m sorry that you did not find us to be a good value and that your meals were not enjoyed. Additionally, I am sincerely sorry that we did not provide attentive service. Customer satisfaction is our highest priority and I regret that we left you with a poor impression of our restaurant. Your feedback is welcomed as it encourages change for future visits. Thank you for taking the time to share your review with us. Sincerely, Restaurant Management

    Report
11. C

    Cynthia

    New York Area

    1 review

    3.0

    1 review

    Dined on March 10, 2023

    overall3food1service5ambience5

    For the price, the food wasn’t worth it at all. But the service itself was great.

    Rooftop at Exchange PlaceResponded on March 13, 2023Dear Cynthia, Thank you for choosing us and noting the great service you received. However, I regret that you did not find your meals to be of good value. Customer satisfaction is our highest priority so I regret that we weren't able to deliver a more positive experience. Your feedback is welcomed and we appreciate you taking the time to share your review with us. Sincerely, Restaurant Management

    Report
12. K

    Kaylah

    New York Area

    1 review

    5.0

    1 review

    Dined on March 8, 2023

    overall5food5service5ambience5

    I loved the experience and the service was exceptional.

    Rooftop at Exchange PlaceResponded on March 8, 2023Dear Kaylah, We are thrilled that we provided you with a great dining experience. We appreciate you choosing Rooftop at Exchange Place and hope to welcome you again soon. Thank you for your kind review. Best, Restaurant Management

    Report
13. BB

    BetsyB

    1 review

    3.0

    1 review

    Dined on March 7, 2023

    overall3food3service3ambience3

    It was a Monday, and still service was very slow. The food was okay, not bad but not great. Views are good.

    Rooftop at Exchange PlaceResponded on March 8, 2023Dear BetsyB, Customer satisfaction is our highest priority so I regret that we weren't able to deliver a more positive dining experience and that you received slow service. Your feedback is welcomed and we appreciate you taking the time to share your review with us. Sincerely, Restaurant Management

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14. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on February 24, 2023

    overall4food4service3ambience5

    The Rooftop Exchange was a very nice place with a beautiful view. Reserved our table on the rooftop but didn't realize the menu for rooftop was more of finger foods and not full dinner meals. If you looking for full meals reserve the terrace room same beautiful view but more of dining experience. But either way the food was very good and ambiance was amazing.

    Rooftop at Exchange PlaceResponded on March 6, 2023Dear Anonymous, I can't thank you enough for writing and sharing this review. Restaurants, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other customers know about your exceptional experience with us. Please come and see us again. Best, Restaurant Management

    Report
15. PL

    PreciousL

    1 review

    4.0

    1 review

    Dined on February 19, 2023

    overall4food4service4ambience4

    It was better than what I expected will visit again🤗

    Report
16. OT

    OpenTable Diner

    New York Area

    4 reviews

    3.0

    4 reviews

    Dined on February 19, 2023

    overall3food3service2ambience5

    The atmosphere was breathtaking, however service was very slow. We started the evening off with drinks and appetizers, ordered at the same time when we sat down. Appetizers came and drinks never arrived. Asked the waitress about the drinks and was told the bar is backed up. Waited another 30 minutes before drinks arrived. Service overall was very, very slow! Got there for a 7:15 p.m. reservation and left there close to 11:00 p.m.

    Rooftop at Exchange PlaceResponded on March 6, 2023Dear Anonymous, While it is great that you enjoyed your appetizers and the ambiance, I am sorry that you received slow service while dining with us. We appreciate you choosing our restaurant and hope that you will join us again for a WOW experience. Sincerely, Restaurant Management

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17. OT

    OpenTable Diner

    New England

    3 reviews

    vip
    5.0

    3 reviews

    Dined on February 18, 2023

    overall5food4service4ambience5

    Beautiful view. Good was good

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18. RA

    RobertoA

    1 review

    1.0

    1 review

    Dined on February 15, 2023

    overall1food1service2ambience3

    The main entree was def NOT filet mignon. I should’ve taken a photo but that would seem tacky in a place so nicely prepared. My girlfriend order medium and it was extremely over cooked and mine ordered medium was super raw. BOTH looked like they were cooked hours ago and simply reheated. Not even reheated well. We returned the plates. Again not rude. Just moved forward with dessert. Which was fine. It’s hard to mess up dessert. Overall. For 200 dollars ? Twenty bucks more and you have 100x the food quality if you just go down the waterfront to Ruth Chris or any other restaurant when you’re spending that per plate. Sorry. It was super obvious you guys tried to cheapen out on everyone experience.

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19. R

    Robert

    1 review

    1.0

    1 review

    Dined on February 15, 2023

    overall1food1service1ambience3

    Food was extremely bland and had no flavor. Didn’t even salt the chicken! The sorbet, actually it was Italian ice, was served in an orange peel. Didn’t work. Our desserts were served with plastic utensils that snapped when trying to eat them. Our waitress was awful, she never checked in or filled our water glasses. View was cool, but would never go back. I’ve had better airplane food and service essentially everywhere else.

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20. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on February 14, 2023

    overall5food5service5ambience5

    The food was amazing some of the best I’ve had. The service was outstanding and the scenery was absolutely beautiful!! I will absolutely be dining here again!!

    Rooftop at Exchange PlaceResponded on March 6, 2023Dear Anonymous, It’s great to receive your feedback and your generous five-star review! We take great pride in knowing that we achieved total satisfaction while you were our customer. It was our pleasure hosting you and look forward to welcoming you on a return visit. Best, Restaurant Management

    Report
21. VO

    VictorO

    1 review

    2.0

    1 review

    Dined on February 12, 2023

    overall2food3service1ambience5

    spilled drink on my girlfriend ……………………………………………..

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22. OT

    OpenTable Diner

    New York Area

    1 review

    1.0

    1 review

    Dined on February 12, 2023

    overall1food1service2ambience2

    Never again!

    Report
23. MU

    MarcosU

    1 review

    4.0

    1 review

    Dined on February 12, 2023

    overall4food4service4ambience4

    Very nice place, but I wait to long for the food. Need to take care of it.

    Report
24. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 11, 2023

    overall5food5service5ambience5

    my experience at the rooftop was phenomenal. The food was exceptional for the price and ambience could not have been better. The service was great and cannot wait to come back in the spring.

    Report
25. DV

    DianeV

    1 review

    5.0

    1 review

    Dined on February 4, 2023

    overall5food5service5ambience5

    We had lovely drinks because it was such an elegant setting restaurant with the sim lighting. We went upstairs and ate there because we liked burgers instead. Delicious and attentive service from everyone at both places.

    Report
26. y

    yamirahb

    1 review

    3.0

    1 review

    Dined on January 28, 2023

    overall3food3service1ambience2

    The hostess was terrible . I had reservations for 1030 got there at 10:20 he told me to wait at the bar to get seated however I did not know the kitchen close at 11 tell me. By the time a table was ready for us it was 11:10pm. I was waiting for a server and I went to the hostess and the hostess told me that the kitchen is closed by 11. My bf and I were starving and were very disappointed bc we hadn’t know that. So we wasted 45 minutes at the bar standing there waiting to get seated to eat. When alll in all, the hostess should of just told us to go order our food at the bar so that way by the time wthh food was ready we would be able to sit at our table and eat our food.

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27. JC

    JacintoC

    New York Area

    1 review

    4.0

    1 review

    Dined on January 28, 2023

    overall4food4service5ambience5

    The food was good. Nothing mind-blowing but good and satisfying. The Roasted Brussel sprouts were really good. The ambiance and view are still the main attraction and the music was just right.

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28. OT

    OpenTable Diner

    New York Area

    5 reviews

    5.0

    5 reviews

    Dined on January 28, 2023

    overall5food5service5ambience5

    My girls and had a wonderful time.

    Report
29. CR

    CarlosR

    New York Area

    6 reviews

    5.0

    6 reviews

    Dined on January 15, 2023

    overall5food5service5ambience5

    Excelente perfecto hermoso

    Report
30. CS

    CatalinaSantana

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on January 15, 2023

    overall1food1service1ambience1

    Terrible…service the place smell like a humidity.

    Report
31. AS

    AbinayasujaS

    New York Area

    1 review

    5.0

    1 review

    Dined on January 15, 2023

    overall5food5service5ambience5

    It’s our first time at Rooftop exchange place. We had a great time and Yummy food. Service was wonderful.

    Report
32. i

    irenel

    New York Area

    11 reviews

    vip
    2.0

    11 reviews

    Dined on January 14, 2023

    overall2food1service1ambience2

    Service was horrible. They put stuff on the pill that we never ordered. Water glass was dirty and had to let us in it. It smelled dingy and bathrooms were disgusting. Only nice thing is the view.

    Report
33. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on January 11, 2023

    overall4food5service3ambience5

    Very lovely place with a nice atmosphere and view of the new york skyline food was amazing and drinks were up to par. The service was a little less from the quality of the place just with attendance maybe just it being a slow day but overall a wonderful experience.

    Rooftop at Exchange PlaceResponded on January 12, 2023Dear Anonymous, We appreciate you taking the time to let us know you enjoyed your dining experience as well as the atmosphere and your drinks. Thank you for your kind review, recommendations for improvement, and for choosing our restaurant. We look forward to serving you again for another wonderful experience. Best, Restaurant Management

    Report
34. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on January 11, 2023

    overall4food4service4ambience4

    Nice food. Amazing views. Table service was good too

    Rooftop at Exchange PlaceResponded on January 12, 2023Dear Anonymous, Thanks for sharing this generous review of your dining experience with us. We really appreciate the support and hope to host you again. Best, Restaurant Management

    Report
35. I

    Ivanna

    1 review

    2.0

    1 review

    Dined on January 6, 2023

    overall2food3service2ambience3

    The place is nice but the service wasn’t the best. If you plan on making reservations at the terrace keep in mind that the windows don’t allow you to get a good view of the skyline

    Rooftop at Exchange PlaceResponded on January 10, 2023Dear Ivanna, Thank you for your feedback about your experience while dining at the Terrace. We hope you will join us at our Rooftop at Exchange Place to indulge in our unrivaled views of the skyline as well as our amazing service and cocktails! Sincerely, Restaurant Management

    Report
36. JG

    JoshG

    1 review

    5.0

    1 review

    Dined on January 5, 2023

    overall5food5service5ambience5

    This was the nicest bar I've been to so far,and I live in New York. The service was spectacular. The ambiance was spectacular. The views were the best.

    Rooftop at Exchange PlaceResponded on January 10, 2023Dear JoshG, I may be biased but I could not agree with your review more! Thank you for choosing to dine with us and for your kind words. We hope you will join us again soon. Best, Restaurant Management

    Report
37. RK

    RuzwaltK

    1 review

    1.0

    1 review

    Dined on January 4, 2023

    overall1food2service1ambience1

    Not good welcome or don’t care about your presence. No good vibes. Sorry so disappointed. Want to celebrate 21st Birthday with family and not having good time at all. Very poor service.

    Rooftop at Exchange PlaceResponded on January 10, 2023Dear RuzwaltK, I'm so sorry for your poor experience at our restaurant and we are very sorry we did not meet your expectations. We value you as our customer and appreciate you taking the time to write. We hope to have the opportunity to welcome you for a more pleasurable experience. Sincerely, Restaurant Management

    Report
38. HE

    HannahE

    London

    1 review

    1.0

    1 review

    Dined on January 3, 2023

    overall1food1service1ambience1

    No access to terrace - should have been told on booking. Crap menu. Rude server. Bar staff having their own party. NEVER AGAIN!

    Rooftop at Exchange PlaceResponded on January 10, 2023Dear HannahE, We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your dining experience. I am terribly sorry that you did not enjoy your time with us. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for sharing your valuable feedback and I am sincerely sorry we let you down during this visit. Sincerely, Restaurant Management

    Report
39. FK

    FatmataK

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service5ambience5

    I loved everything about the place. It was beautiful and all the workers were friendly and very nice to us

    Rooftop at Exchange PlaceResponded on January 10, 2023Dear FatmataK, Thank you for rewarding us with a five-star review and for noting the friendly service you received. We value your feedback and hope to welcome you again soon. Thank you for choosing our restaurant! Best, Restaurant Management

    Report
40. V

    Valedt

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food5service3ambience2

    My family and I went there for Christmas dinner, it was 10pm and we were not even done eating when the staff started turning off the music, taking the plates, giving us the check and even turned the lights on. The business hours said it was supposed to be open until 1 am. We had to leave without even finishing our food. Very disappointed

    Report