RoofTop at Exchange Place

RoofTop at Exchange Place reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Richard

   Cancun2 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great experience. Small issues with food, but nothing major. Ambiance and service was great. It became chilly on the rooftop, but the staff turned on the portable heaters to attempt to keep everyone warm. Staff was very compromising and helpful with any issues that may have arose and we are grateful for them and their patience as well as attentiveness!
   

   RoofTop at Exchange PlaceResponded 5 days ago

   Dear Richard, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Best, Restaurant Management
   

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2. M

   Maksym

   New Jersey1 review

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   Stylish place with great service, but the food was disappointing The restaurant has a fantastic vibe—stylish, atmospheric, and definitely a place that makes a great first impression. The service was also excellent: attentive and professional throughout our visit. However, when it comes to the food, it unfortunately didn’t live up to the rest of the experience. We ordered the Pan Seared Octopus, and it was the most disappointing dish of the evening—rubbery and overcooked, making it nearly impossible to enjoy. Definitely not what you’d expect at a place like this. On the brighter side, the cocktails were tasty, though they felt a bit light on the alcohol. And while we appreciated the option to get blankets when it got windy, we were surprised to hear they were only available for purchase, not as a courtesy. All in all, it’s a great spot for drinks and atmosphere, but I wouldn’t come here just for the food.
   

   RoofTop at Exchange PlaceResponded 6 days ago

   Dear Maksym, Thank you for your patronage. We're delighted to hear that you enjoyed our stylish and fun atmosphere, as well as our excellent service. However, we are disappointed that our dishes did not meet your expectations. We truly value all feedback, including suggestions for improvement, as it helps us serve our guests better. We hope to welcome you back for a five-star experience in the future. Sincerely, Restaurant Management
   

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3. K

   Kamil

   New York City1 review

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The experience was very nice, food was great I just wish we had a little more to eat. The waiter was very present and overall the experience was lovely.
   

   RoofTop at Exchange PlaceResponded 6 days ago

   Dear Kamil, We are delighted to hear that you enjoyed both the food and the service. I've noted your feedback regarding our portion size. Our goal is to provide a pleasant dining experience for all our guests, and we’re happy to know we succeeded with you. We look forward to serving you again soon. Best, Restaurant Management
   

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4. S

   Sabine

   New Jersey1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An amazing location to see the skyline of Manhattan! Also good food and very friendly people. We had a great time!
   

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   RoofTop at Exchange PlaceResponded on April 21, 2025

   Dear Sabine, I'm delighted to hear you enjoyed your meal and our breathtaking views. Your kind words inspire us! Our dedicated staff strives to create unforgettable experiences for every guest. We look forward to welcoming you back soon! Best, Restaurant Management
   

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5. U

   Uzoma

   New York City5 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great ambience. Amazing views. Great food. Would definitely come again.
   

   RoofTop at Exchange PlaceResponded on April 21, 2025

   Dear Uzoma, It sounds like every aspect of your visit was lovely! Thank you for dining with us and taking the time to write your stellar review. Your comments are greatly appreciated and we hope to see you again soon! Best, Restaurant Management
   

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6. P

   Poonam

   New York City1 review

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   We were celebrating a dear friend’s milestone birthday and made our reservation over two weeks in advance to ensure everything would go smoothly. After coordinating schedules and spending over $80 each way on an Uber, we arrived only to be told that the indoor terrace—one of the main reasons we chose this place—was closed that day. We were initially offered a cramped side table with an uncomfortable setup, despite having noted in our reservation that this was a special celebration. After expressing our concerns multiple times, they eventually moved us to a more suitable table, but by then, we had already lost 40 minutes of our 90-minute reservation slot. Service throughout the evening was lackluster. Our assigned server was barely present, and we had to flag down various staff members just to get basics like water. To top it off, our food didn’t arrive until 10 minutes before our time was up. While the views were undeniably beautiful, the overall experience fell far short of the special evening we had envisioned. We put in a lot of thought and effort to choose a memorable place, but sadly, we left feeling disappointed.
   

   RoofTop at Exchange PlaceResponded on April 21, 2025

   Dear Poonam, Thank you so much for your review. We appreciate you mentioning our successes and where we can improve. I apologize sincerely for the issues with your seating arrangement. I will be sure to address this matter with our team. We hope to host you again in the future for a much-improved meal. Sincerely, Restaurant Management
   

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7. D

   Daniel

   New York City45 reviews

   4.0

   Dined on April 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Nice rooftop restaurant and bar. Offers both in and outdoor experience. Limited food menu but excellent bar menu. Amazing views of NYC skyline and Hudson River. FYI - The elevator to the restaurant is behind the main hotel entrance on the back of the building. There’s a paid parking garage about a block away.
   

   RoofTop at Exchange PlaceResponded on April 21, 2025

   Dear Daniel, It appears that every part of your experience was delightful! We appreciate you choosing to dine with us and for sharing your fantastic review. Your feedback is incredibly valuable, and we look forward to welcoming you back soon! Best, Restaurant
   

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8. J

   John

   New York City2 reviews

   3.0

   Dined on April 19, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Our server was very nice and professional. The view to the city was great. The atmosphere was nice. Our food was a different story. The salmon my date ordered was very very small and came with very few veges/carrots. My steak was ordered medium and it was very well done. The octopus was under cooked and very chewy. We didn’t want to complain so we just ate everything b/c we were hungry. The drinks were great, we order another round. I would go back again for the roof-top and oder less expensive food. I am willing to give the place another try since going once doesn’t reflect the restaurant at all. They could have had a bad night but I doubt it since it wasn’t that busy.
   

   RoofTop at Exchange PlaceResponded on April 20, 2025

   Dear John, Thank you for choosing to dine with us and taking the time to review your experience. We appreciate you mentioning the quality service and our beautiful ambiance you experienced while dining with us. However, I am very sorry to hear that you did not enjoy your dishes. I have noted your feedback and will certainly address it with our staff. We would love to see you again soon for a much-improved meal! Sincerely, Restaurant Management
   

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9. J

   Juan

   Atlanta1 review

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Excellent restaurant. Beautiful views nice food
   

   RoofTop at Exchange PlaceResponded on April 12, 2025

   Dear Juan, I'm delighted to hear you enjoyed your meal and our breathtaking views. Your kind words inspire us! Our dedicated staff strives to create unforgettable experiences for every guest. We look forward to welcoming you back soon! Best, Restaurant Management
   

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10. OT

    OpenTable Diner

    New York City1 review

    1.0

    Dined on April 2, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    The food is awful, we order beets poke bowl with chicken And really the chicken was raw with the skin on really no flavor on it. And the Cajun chicken wow I’ve never tasted such band and tasteless chicken. The service is not bad actually was good and the waiter does not have the fault. The problem is the kitchen. I don’t recommend it at all.
    

    RoofTop at Exchange PlaceResponded on April 5, 2025

    Dear Anonymous, Thank you so much for dining with us. It is nice to hear that you were impressed with our service. However, I am very sorry that you did not enjoy your dishes. We strive to provide a top-notch experience, so I regret to hear that we missed the mark this time around. I sincerely apologize for our lapses, and we hope you will consider a return visit for a much-improved meal. Sincerely, Restaurant Management
    

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