Rooftop at Exchange Place

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1. CR

   CindyR

   New York Area

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   overall5food3service5ambience4

   Great ambience! Drinks a little watered down. Food is good.
   

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2. A

   Anonymous

   1 review

   1.0

   1 review

   Dined on May 20, 2023

   overall1food1service1ambience4

   Brunch options were very limited. Drinks were not served up right. Everything's overpriced.
   

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3. OT

   OpenTable Diner

   New York Area

   1 review

   1.0

   1 review

   Dined on May 19, 2023

   overall1food1service2ambience1

   Do not go here!! I feel bad for the staff as they are majorly understaffed. The food is awful. The ketchup was chunky. The bathrooms were disgusting. I can’t think about my experience anymore because it will make me sick. Do not go here.
   

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4. OT

   OpenTable Diner

   New York Area

   1 review

   vip
   2.0

   1 review

   Dined on May 19, 2023

   overall2food1service3ambience3

   The view is awesome, but everything else about the spot makes it a skip in my book now that I know.
   

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5. FH

   FrankH

   1 review

   4.0

   1 review

   Dined on May 19, 2023

   overall4food3service4ambience3

   Very nice team, but limited quality of food and we could not get a regular coffee after dinner. Disappointing and I have seen better at this place. Anyway, the view still pays for the restaurant.
   

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6. NG

   NicoleG

   1 review

   3.0

   1 review

   Dined on May 14, 2023

   overall3food2service3ambience5

   They should improve their food. It’s a good option to go for drinks
   

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7. DL

   DLW3

   1 review

   3.0

   1 review

   Dined on May 14, 2023

   overall3food4service2ambience4

   Food was good . The service team seemed understaffed and took a while to serve their customers. Food came out warm but took a bit longer than most restaurants
   

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8. OT

   OpenTable Diner

   New York Area

   2 reviews

   5.0

   2 reviews

   Dined on May 13, 2023

   overall5food5service5ambience5

   Great place to have a good time and enjoy food and drinks
   

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9. RM

   RobertM

   San Francisco

   1 review

   1.0

   1 review

   Dined on May 13, 2023

   overall1food2service1ambience1

   Waited over an hour for food. Table setup was horrible. When I booked online I booked on the rooftop site. We got there and they told us we are downstairs. Not what the site shown or described. Becareful when booking here.
   

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10. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 13, 2023

    overall1food2service1ambience3

    This is not a place with good service. I’m surprised. It’s sad it’s a beautiful place and with good management and well trained staff this place would really be awesome.. I really think I will not ever be going back. Website does not tell you everything. You can’t pay with more than one card or get split checks. My 1:30 pm reservation for Mother’s Day with my family was not great. Staff is not well trained and they don’t seem to know what they are doing.. management is no where to be found. Really would not recommend
    

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11. JH

    JohnH

    New York Area

    2 reviews

    1.0

    2 reviews

    Dined on May 12, 2023

    overall1food2service2ambience2

    When reserving The “terrace” is downstairs and enclosed . Drinks are not good at all and sad beer selection. You are paying for the fantastic view.
    

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12. OT

    OpenTable Diner

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on May 12, 2023

    overall3food3service4ambience4

    Menu was not updated. Ordered Ribeye steak and got flank. The manager admitted that the menu was not up to date and still charged us for Ribeye. The views were good though.
    

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13. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on May 7, 2023

    overall1food2service1ambience2

    The service was poor, the host was rude, most of the staff was unprofessional. Drinks took over 40 minutes to come out. The entrance to the elevator seemed like a service elevator/ somewhere the trash gets taken out. The food was average and the drinks were awful. I’d never go there again.
    

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14. RB

    RBEats

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on May 7, 2023

    overall3food3service3ambience5

    Arrived for my reservation but was told I had to sit at the bar because they only had one server. However, the bartenders were great. Food and drinks were decent. This place definitely has the best views so I’d consider going back for drinks and hope that they are fully staffed.
    

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15. CR

    CRoo

    Philadelphia

    31 reviews

    vip
    2.0

    31 reviews

    Dined on May 7, 2023

    overall2food4service1ambience5

    Great views- good food- good amenities- unfortunately had a unpleasant experience with Chris H. being or waiter
    

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16. BL

    BenjaminL

    1 review

    1.0

    1 review

    Dined on May 7, 2023

    overall1food1service1ambience2

    Took over an hour and a half to get appetizers. We were also informed after about an hour wait that some of our food would not even make it out. I regret going here for my birthday it was truly a nightmarish experience.
    

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17. L

    Luisito

    New York Area

    2 reviews

    2.0

    2 reviews

    Dined on May 7, 2023

    overall2food2service1ambience3

    Service was slow, food was limited, they don’t even have sparkling water water and our table was not ready on time
    

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18. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 7, 2023

    overall1food1service1ambience5

    HORRIBLE, HORRIBLE service. We were celebrating our anniversary, turns out we were waiting for our food for 2 HOURS, we just decided to leave without eating! SHAMEEE!
    

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19. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on May 6, 2023

    overall5food5service5ambience5

    Great view wouldn’t recommend for a first date or a group party.
    

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20. ZJ

    ZamaraJ

    1 review

    5.0

    1 review

    Dined on May 6, 2023

    overall5food5service5ambience5

    1st time here, it was pretty good, will definitely return in the summer when it's warmer
    

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21. A

    Anthony

    New York Area

    17 reviews

    vip
    3.0

    17 reviews

    Dined on May 6, 2023

    overall3food2service3ambience4

    First time here. Had dinner on the terrace, right next to the window so the view was nice. Ambiance was great on the terrace. Good space in between each table so the noise wasn’t loud. Sadly, food was lacking severely. Ordered the rib Mac and cheese which had little to no flavor. I ordered the steak frites and the steak was subpar. Even the presentation of the dish was not appealing. Date had the salmon and she says it was good. Afterwards, went to the roof for drinks. This was the highlight. Great ambiance on the roof. I would come back here for only drinks but not the food.
    

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22. PD

    PaigeD

    1 review

    1.0

    1 review

    Dined on May 6, 2023

    overall1food3service1ambience4

    While this place has great views and a nice atmosphere, the service is some of the worst I’ve ever received at a restaurant. We were sat on the rooftop and pretty much forgotten about. We had told the server we would order more food after having a couple apps, but they literally never came back. We were out of drinks and food and flagged down a busser to get the server for us and they still never came. We sat there for an hour after finishing the quick appetizers waiting and finally went to find the server ourselves. They did not even recognize us when we paid the bill. This type of service is unheard of
    

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23. SC

    SandrineC

    1 review

    3.0

    1 review

    Dined on May 6, 2023

    overall3food2service2ambience4

    Very nice view, but very expensive for quality and quantity We were four, and food was not served at same time
    

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24. MM

    MyraM

    1 review

    2.0

    1 review

    Dined on May 5, 2023

    overall2food1service5ambience5

    Food is not great and a little bit pricey. If you want the ambience and stunning views of Manhattan this restaurant is the place you should go.
    

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25. S

    Steven

    1 review

    1.0

    1 review

    Dined on May 4, 2023

    overall1food2service1ambience4

    This place has so much potential! We were a group of 6 but were very disappointed. - Service: Incredibly slow. Got half our drinks 20 minutes after ordering. Other half took an additional 10 minutes. Waiter did not come back for more drinks or refills during the entire visit. Waiter did not return with the food and items were missing so we had no one to request them with. After chasing down a busser to request the bill we had to wait an additional 20 minutes as the "manager was in the bathroom" and they could not give us the bill in the meantime. No apology from the waitress as she hid by the bar as we were leaving. - Food: Pretty decent. Appetizers were good. Out Steak Frites was good and would have been great had it not been overcooked - Drinks: The cocktails were delicious. Wish we could have ordered more. - Atmostphere: The view is incredible and the space is nice as well. We were surprised it was so empty.
    

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26. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 3, 2023

    overall3food1service4ambience4

    food was not good . The window where we sat was very dirty. was not visible.
    

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27. a

    angelas

    Indiana

    3 reviews

    5.0

    3 reviews

    Dined on May 1, 2023

    overall5food5service5ambience5

    Great food and of course amazing view!!! I did think I was booking the terrace but we were seated in the rooftop bar as the terrace was closed. This was not clear on open table. Still a great experience
    

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28. D

    Domf

    New York Area

    72 reviews

    vip
    4.0

    72 reviews

    Dined on April 29, 2023

    overall4food4service5ambience5

    Waitress was delightful and very accommodating due to the terrible weather. Rooftop food is good really wanted the terrace menus.
    

    Rooftop at Exchange PlaceResponded on May 1, 2023Dear Domf, It is wonderful to hear that you enjoyed your meals and the level of service we provide. Thank you for dining with us and leaving us feedback. Please visit us again soon! Best, Restaurant Management
    

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29. MD

    MarmaraD

    1 review

    5.0

    1 review

    Dined on April 29, 2023

    overall5food5service5ambience5

    Food was great unfortunately was raining I wanted to go to a outdoor table but I had great time
    

    Rooftop at Exchange PlaceResponded on April 30, 2023Dear MarmaraD, We are thrilled that we provided you with a great experience despite the weather. We appreciate you choosing our restaurant and hope to welcome you again soon. Thank you for your kind review. Best, Restaurant Management
    

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30. P

    Paddythere

    London

    2 reviews

    3.0

    2 reviews

    Dined on April 28, 2023

    overall3food3service2ambience4

    Great views but everything else left much to be required
    

    Rooftop at Exchange PlaceResponded on April 30, 2023Dear Paddythere, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that only the view was enjoyed. We appreciate the feedback and hope to host you again. Sincerely, Restaurant Management
    

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31. MM

    MariaM

    Philadelphia

    1 review

    5.0

    1 review

    Dined on April 28, 2023

    overall5food5service5ambience5

    It’s my third time in this place hardly recommended to enjoy with a good company love this place
    

    Rooftop at Exchange PlaceResponded on April 30, 2023Dear MariaM, Thank you for taking the time to share your experience and for championing our restaurant! We are so appreciative of your generous review and your continued choice to dine with us. We hope to welcome you again soon. Best, Restaurant Management
    

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32. s

    shadybeth

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on April 26, 2023

    overall4food5service1ambience4

    The service for the food to come to our table took incredibly long, all I had was drinks and barley food because the drinks were coming first and then food but again, it took an incredible long time. But overall it was enjoyable.
    

    Rooftop at Exchange PlaceResponded on April 27, 2023Dear shadybeth, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your meals and that your experience was enjoyable overall. My apologies regarding the slow service you received; I have taken note. Sincere feedback like yours allows us to impact future customer experiences positively. Best, Restaurant Management
    

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33. AN

    AnnikaN

    New York Area

    2 reviews

    vip
    1.0

    2 reviews

    Dined on April 26, 2023

    overall1food3service1ambience1

    I made a reservation but they didn’t have a table. We had to sit at the bar. And the bar tenders were not very helpful.
    

    Rooftop at Exchange PlaceResponded on April 30, 2023Dear AnnikaN, We desire to provide every customer with a pleasant experience, so I’m very sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return visit. Thank you for dining with us. Sincerely, Restaurant Management
    

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34. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 25, 2023

    overall5food5service5ambience5

    Excelente ambiente, increíble vista y la comida estuvo deliciosa
    

    Rooftop at Exchange PlaceResponded on April 26, 2023Dear Anonymous, We are thrilled that we provided you with a great dining experience. We appreciate you choosing our restaurant and hope to welcome you again soon. Thank you for your kind review. Best, Restaurant Management
    

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35. KS

    KarthikSanyasi

    Las Vegas

    2 reviews

    2.0

    2 reviews

    Dined on April 24, 2023

    overall2food2service2ambience4

    The drink proportion of scotch whiskey and ice was really bad. The chicken wings appetizer was horrible. Not at all juicy and felt like frozen wings fried and served. The only reason to go there would be for location and ambience.
    

    Rooftop at Exchange PlaceResponded on April 26, 2023Dear KarthikSanyasi, We want to provide every patron with a pleasant experience, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return visit. Thank you for joining us to dine. Sincerely, Restaurant Management
    

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36. SH

    SHYAM

    1 review

    5.0

    1 review

    Dined on April 13, 2023

    overall5food5service3ambience4

    Amazing atmosphere, NYC skyline view is unbelievable. We ordered wings that was delicious, service was not good had to wait around 15-20 mins untill someone came and took order. Overall atmosphere is breathtaking.
    

    Rooftop at Exchange PlaceResponded on April 20, 2023Dear SHYAM, While it is great that you enjoyed your meals and the ambiance, I am sorry that you received slow service while dining with us. We appreciate you choosing our restaurant and hope that you will join us again for a WOW experience. Best, Restaurant Management
    

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37. KZ

    KonradZ

    1 review

    4.0

    1 review

    Dined on April 13, 2023

    overall4food4service4ambience5

    Wir haben im Restaurant reserviert, welches direkt eine Etage unter dem Rooftop liegt. Die Reservation hat reibungslos reserviert und erhielten einen Tisch direkt am Fenster. Die Fenster können komplett auf die Seite weggeschoben werden und deshalb wird eine grandiose Aussicht auf Manhattan mit der Skyline präsentiert. WOW. Der Service war sehr freundlich und eher kollegial. Für uns hat es gepasst, wenn auch nicht alle Serviceregeln eingehalten wurden (Bspw. Teller über den Tisch gereicht statt von hinten serviert / leere Teller abgeräumt, obwohl noch jemand am Essen war / etc.). Das Essen war fein und die Ambiance mit dem Eindunkeln immer schöner. Da wir eine Zeitrafferaufnahme vom Sonnenuntergang erstellen wollten, durften wir den Tisch auch eine gewisse Zeit über die Reservierung hinaus belegen. Die Anreise ist ganz einfach, da vom Battery Park (City/Vesey St.) fährt direkt eine Fähre für $ 7/je Weg nach New Jersey (Paul Hook Pier). Nach 5' Fussmarsch ist das Restaurant bereits erreicht. Bei einem nächsten Besuch von NYC ist ein erneuter Besuch in diesem Restaurant sicherlich ein Programmpunkt.
    

    Rooftop at Exchange PlaceResponded on April 24, 2023Dear KonradZ, Our favorite compliment, by far, is that patrons plan to return to our restaurant. I am thrilled you enjoyed your dining experience enough to share this great review. On behalf of the entire staff here at the RoofTop at Exchange Place, thank you for your business, and please come back soon. Sincerely, Restaurant Management
    

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38. JH

    JoeH

    New York Area

    1 review

    2.0

    1 review

    Dined on April 12, 2023

    overall2food4service1ambience4

    We had a reservation at 5. We ordered our food around 5:15. Received our food at 6, but both orders were totally wrong. Told the waiter and he was nice and sorry about the situation and sent the food back. Another 20 minutes goes by and I received my food, but my girlfriend didn’t. This is about an hour after we ordered. We waited for another 15 minutes for her food to come out and nothing. I then asked the waiter again if her food was coming and he looked at me confused. I said “she ordered something too. We told you twice already what it was.” Another 30 minutes goes by and she finally got her food. Over an hour and a forty five minutes to receive everything. I waited to eat with her so my food was freezing. Overall the experience was very subpar. It wasn’t even like it was that busy or overwhelming for the staff. The food was good, but overall bad experience.
    

    Rooftop at Exchange PlaceResponded on April 20, 2023Dear JoeH, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. Our customers’ experience is of the utmost importance to us, and your comments help us improve and become a better restaurant. We hope you will consider a return visit in the future as we would love to provide you with a more favorable dining experience. Sincerely, Restaurant Management
    

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39. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on April 8, 2023

    overall5food5service5ambience5

    The food was great and the drinks was great everything was great
    

    Rooftop at Exchange PlaceResponded on April 20, 2023Dear Anonymous, I may be biased but I could not agree with your review more! Thank you for choosing to dine with us and for your kind words. We hope you will join us again soon. Best, Restaurant Management
    

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40. J

    John

    New York Area

    1 review

    2.0

    1 review

    Dined on April 6, 2023

    overall2food1service2ambience4

    Food fell short, salmon was ok however the pasta tastes like it was out of a can. The view was great and visually it was nice looking. Service was fine
    

    Rooftop at Exchange PlaceResponded on April 20, 2023Dear John, I have received your comments regarding your recent visit to our restaurant, and I am sorry your experience was underwhelming. We strive to ensure each dining experience is exceptional and we are disappointed that we did not exceed your expectations. We hope to have the opportunity to WOW you on a return visit. Sincerely, Restaurant Management
    

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