Romano's Macaroni Grill - S. Portland

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1. OT

   OpenTable Diner

   New England

   1 review

   1.0

   1 review

   Dined on August 5, 2022

   overall1food3service1ambience2

   Their AC was broken which U understand happens. They accommodated me to sit next to the door which I asked to be opened and half of the restaurant was thankful for. However took them 30 min to find the server for out table,I asked hostess twice about it and despite the heat she didn’t even think to bring us a glass of water. So I went to the bar and got us some.

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2. OT

   OpenTable Diner

   New England

   1 review

   3.0

   1 review

   Dined on July 29, 2022

   overall3food3service4ambience5

   I loved everything, but the chicken was a bit dry.

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3. OT

   OpenTable Diner

   San Diego

   1 review

   1.0

   1 review

   Dined on July 23, 2022

   overall1food2service3ambience2

   Slow. Sub-par food.

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4. CA

   CathyA

   New England

   6 reviews

   5.0

   6 reviews

   Dined on July 18, 2022

   overall5food5service5ambience5

   Our waitress Amber was ver attentive. Food was excellent. We had shrimp por tofu o and seafood ravioli..scrumptious!

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5. C

   Casey

   1 review

   2.0

   1 review

   Dined on July 14, 2022

   overall2food3service3ambience2

   I should have known walking in on an 85 degree day and not having the AC working. It was as hot inside as it was outside. We were seated within a few minutes which was expected as there was only 7 or 8 other tables there. We were out for my fathers 65th birthday and looking for a reliable, kid friendly atmosphere with good food my two kids. The waitress came around and took our drink orders after 5 or so minutes, the beers however too 10 additional minutes to get. My husband, who is a ups driver, was extra thirsty after his long day. When he told the waitress it was she said "yeah sorry it was the last of the keg." Why would you even bother serving it? While we were waiting for another beer of his, 10 more minutes had passed and we put in some appetizers and tried to order a pizza for the kids, but they were all out of pizza dough for the day. Again, another red flag I wish I saw and just left right then and there. It continued with my husband having to ask for ANY beer that he could get immediately whatever it was, to ordering multiple drinks at once because it was such a process to get one. My kids waited 10 minutes to eat their meals because their water didn't arrive and by the time it had their food was cold. The last appetizer arrived with the dinners and was honestly terrible. I don't consider to be myself a difficult or needy person, I rarely ever go out to dinner and mostly for this reason. It's just a disappointment and the waitress was sweet, she said there was just 3 of them there that night but there were multiple chefs and a manger I saw just for a split second out back. The place wasn't busy at all and for customers sake I'm glad. I always loved their food but I can't say this time would make me go back.

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6. m

   mainediner6

   New England

   32 reviews

   vip
   3.0

   32 reviews

   Dined on June 9, 2022

   overall3food3service3ambience3

   Prices haven't increased, but the portion size is probably half what it was pre-covid. Chicken marsala had maybe 3 ounces of chicken. Not sure why, but the entire floor was sticky.. like the floor in an auditorium where things get spilled between seats and never cleaned. You shouldn't be able to hear and feel your shoes sticking to the floor when you walk. Gross.

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7. OT

   OpenTable Diner

   New England

   1 review

   2.0

   1 review

   Dined on June 4, 2022

   overall2food2service5ambience5

   Food was okay. Portions are a lot smaller than they used to be, but the prices are reasonable for what you get. Chicken on the salad was very overdone and dry. Seafood pasta was good. Server was very attentive and helpful. Very friendly staff.

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8. CD

   CherylD

   1 review

   1.0

   1 review

   Dined on May 8, 2022

   overall1food1service1ambience4

   Server tried her best but clearly understaffed. Cold and poor tasting food.

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9. d

   dpbluec

   New England

   1 review

   4.0

   1 review

   Dined on May 8, 2022

   overall4food3service4ambience5

   We were seated promptly at a comfortable booth. Our waitress, Savannah, was LOVELY but clearly had a ton of tables. One of our appetizers was cold and unseasoned. Will definitely go back and hope for better.

   Report
10. KS

    KeithS

    Washington DC

    7 reviews

    4.0

    7 reviews

    Dined on April 24, 2022

    overall4food4service5ambience4

    Quick service. Very friendly staff. I had the chicken Marsala and it was delicious.

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11. S

    Sheila

    New England

    2 reviews

    vip
    4.0

    2 reviews

    Dined on April 12, 2022

    overall4food4service5ambience5

    Overall a good place to grab a bite...service was outstanding. Liv seated us right away ...gave us great service was personable and at all times tuned into our needs...never had to wait for food, drinks, refills . The food came out hot and was flavorful. My 91 year old mom and I enjoyed ourselves and would recommend to others.

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12. A

    Alfred

    1 review

    3.0

    1 review

    Dined on April 10, 2022

    overall3food2service4ambience3

    My wife had the special shrimp scampi, and she said it was very good. I had the spaghetti with Bolognese sauce and meatball. The sauce was tasty, but a little too spicy. The meatballs, however very dry and tasteless. They tasted like frozen meatballs you buy at the supermarket, and they are always bad. I really hate leaving negative reviews, but I was disappointed in this. Everything else was good or very good. This will not stop us from coming back but will not have the spaghetti again. Thank you Al Deschaine

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13. DC

    DeborahC

    Exclusive

    3 reviews

    4.0

    3 reviews

    Dined on April 2, 2022

    overall4food4service3ambience4

    We have visited Macaroni Grill in South Portland, ME, many times and enjoy it. At our most recent visit we were seated in the bar area at a booth. The bartender was attentive. But he had a break during the time we were there. And his replacement was not very attentive. Thus, service was slow and we actually had to remind the replacement server that we were waiting for our meals. Once it was mentioned, service was prompt; people were polite, and the food was good, although not all that hot. We suspect it has been sitting for a while, waiting for someone to pick it up and bring it to the table. Overall we had a nice evening but not as nice as we’ve had at some other visits to this location.

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14. LS

    LoisS

    1 review

    4.0

    1 review

    Dined on March 30, 2022

    overall4food4service5ambience3

    Enjoyed the evening…… very good service…… comfortable atmosphere

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15. LP

    LeanneP

    New England

    3 reviews

    4.0

    3 reviews

    Dined on March 30, 2022

    overall4food3service5ambience4

    Nice to be back. I love the chicken scallopini and it was very good. We also had the ‘free’ spaghetti and meatballs and chicken parm. All were good. Tim, our waiter, was excellent. Attentive but not overly so. Answered all of our our questions.

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16. LH

    LyndaH

    1 review

    5.0

    1 review

    Dined on March 30, 2022

    overall5food5service5ambience4

    Always pleasantly surprised with quality of food, as MG is characterized as a big box operation. Staff us always cheery and helpful. We usually dine in the bar because it is cozy and private. Very enjoyable!

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17. ED

    EDJL

    1 review

    3.0

    1 review

    Dined on March 30, 2022

    overall3food3service3ambience3

    The salad and soup were very good, as well as the cheesecake. The spaghetti and meat balls was ok; I can make better spaghetti and meat balls at home. The price was a bit high for the quality. The service was ok, but not friendly.

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18. SM

    ShariM

    1 review

    5.0

    1 review

    Dined on March 30, 2022

    overall5food5service5ambience5

    Food was homemade delicious and adjusted to our needs. Waiter very attentive and polite. Loved the new look!

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19. TK

    TriciaK

    1 review

    5.0

    1 review

    Dined on March 30, 2022

    overall5food5service5ambience3

    I am SOOO happy they are open again. I was happy to discuss the food changes as I noted them: the meatballs are smaller but there are more of them; the sauce has a nice new texture and is a wee bit sweeter; the dressing for the Italian chop salad is much better and very tart. The rosemary bread is offered- it doesnt not simply get delivered- good call to prevent food waste. The tables are plain- no more olive oil etc- good call. Oh Yes I cant wait to go back

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20. FN

    FrankN

    Austin

    7 reviews

    5.0

    7 reviews

    Dined on March 30, 2022

    overall5food5service5ambience5

    Food and service was excellent.

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21. SB

    SteveB

    1 review

    5.0

    1 review

    Dined on March 30, 2022

    overall5food5service5ambience5

    Good to get back to place that had closed for renovations and reopened recently. Staff was great, the special free spaghetti and meat balls promotion was wonderful and we look forward to returning for our traditionally favorite meals.

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22. OT

    OpenTable Diner

    New England

    10 reviews

    4.0

    10 reviews

    Dined on March 27, 2022

    overall4food4service5ambience4

    Very attentive server- all of us were really satisfied with our meals… They were delicious and spot on. Wish they would bring that pepper dew pepper appetizer!

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23. OT

    OpenTable Diner

    New York Area

    3 reviews

    2.0

    3 reviews

    Dined on March 26, 2022

    overall2food2service5ambience4

    The food was OK… the chicken parmigiana was more soggy than crunchy. The service was great. Our waiter Mike was very nice and attentive!

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24. SG

    SteveG

    New England

    2 reviews

    vip
    1.0

    2 reviews

    Dined on March 19, 2022

    overall1food1service1ambience1

    We have had mixed experiences here in the past, but decided to give them another try after they reopened following renovations. What a mistake. We were seated in the bar, one other party in our row, no one seated at the bar. One bartender and waitress working the bar, both were aware of us being seated. After 10 minutes of being ignored, I spoke to the host, who went behind the bar to speak to the waitress, and pointed at our table. We assumed that would take care of it. Nope. Another 10 minutes went by, and she never came over. I have no idea what she was actually doing but it didn’t seem to involve any actual serving. We decided to leave, and will never go back. There are far too many superior choices around to waste our time on sub-par chains.

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25. R

    Rob1

    New England

    1 review

    1.0

    1 review

    Dined on March 19, 2022

    overall1food1service1ambience1

    Was seated and never spoken too again. Even after asking if there was a wait. DO NOT TRUST reservations.

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26. H

    Heather

    San Francisco

    5 reviews

    4.0

    5 reviews

    Dined on November 11, 2021

    overall4food4service4ambience4

    Always a good meal. We've stopped here for a number of years on our way to Florida.

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27. GM

    GeorgeM

    Denver

    2 reviews

    2.0

    2 reviews

    Dined on November 7, 2021

    overall2food2service3ambience3

    They were understaffed, which I understand is the case for a lot of restaurants now and they have little control over that. The meals had to be sent back to kitchen because they were cold. The waitress really did try, but she was very busy.

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28. SM

    ShirleyM

    1 review

    5.0

    1 review

    Dined on September 23, 2021

    overall5food5service5ambience5

    Despite the shortage of staff, those who were working were friendly and calm. Excellent waitstaff and food!

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29. OT

    OpenTable Diner

    Louisville

    1 review

    2.0

    1 review

    Dined on April 11, 2021

    overall2food1service2ambience3

    Went there for my birthday and the only one that acknowledged that was the hostess, the waitress did not listen, we ordered an appetizer and never got it, and the pasta alfredo i got did not taste up to par for that kind of restaurant, i ordered a dessert figuring they would come sing happy Birthday and i would get a free dessert and that did not happen, all in all not a great experience for being out of town and giving them a try will never go back.

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30. JT

    JackieT

    New England

    5 reviews

    4.0

    5 reviews

    Dined on April 2, 2021

    overall4food4service4ambience4

    During this Covid pandemic ... I felt safe and comfortable eating indoors .... lots of good choices and dinner was served in a timely fashion.

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31. OT

    OpenTable Diner

    New England

    1 review

    2.0

    1 review

    Dined on March 7, 2021

    overall2food1service4ambience3

    Food was served cool

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32. N

    Nonny

    New England

    1 review

    3.0

    1 review

    Dined on March 7, 2021

    overall3food1service5ambience5

    Our server was excellent. She was attentive and addressed the issues with our food as best she could. The stuffed mushrooms were very small, barely filled and burned to black. The Lobster Bisque was cold and had no taste at all. Very disappointing.

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33. GZ

    GinaZ

    New England

    25 reviews

    vip
    4.0

    25 reviews

    Dined on February 28, 2021

    overall4food4service5ambience5

    Good service, husband loved his chicken portofino. I wanted the Bibb & Bleu, but told no butter lettuce- 😞 got Caesar instead. Ok but but not great.

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34. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on February 14, 2021

    overall5food5service3ambience4

    We had a reservation for 6:30 and they couldn’t seat us until 7pm. But other than that the food was very good and the service was good.

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35. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on February 13, 2021

    overall5food5service5ambience5

    Wonderful romantic evening for us. A special “Thank You” to Paige.

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36. KB

    KerryB

    New England

    1 review

    2.0

    1 review

    Dined on February 13, 2021

    overall2food1service5ambience2

    Unfortunately this was supposed to be a date night but they put two of us at a large table right in the middle of the restaurant. They did switch us halfway through which was nice. This used to be one of our favorite places but the food was horrible. We only ate a couple of bites it was so bad. And at almost $100 definitely not worth it. Unfortunately we probably will never go back. Not a very good Valentine’s date place.

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37. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 22, 2021

    overall5food5service5ambience5

    The staff was friendly, the food was excellent and served in perfecting timing by our professional server. Highly recommend!

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38. Y

    Yorkdiner

    New England

    3 reviews

    4.0

    3 reviews

    Dined on January 22, 2021

    overall4food4service5ambience4

    Little pricey, the volumevof calamari served in the appetiser dish for the price was way too small, salad was great, server was excellent

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39. PJ

    PeterJ

    New England

    1 review

    5.0

    1 review

    Dined on January 19, 2021

    overall5food5service5ambience5

    I made the reservation for my daughter and her husband for her birthday. They had a blast and truly enjoyed Macaroni Grill. My daughter thanked me over and over again for the dinner, service, food and atmosphere was awesome!!!!

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40. OT

    OpenTable Diner

    New England

    21 reviews

    vip
    5.0

    21 reviews

    Dined on January 15, 2021

    overall5food5service5ambience5

    Love taking my elderly Uncle here. It’s our favorite place.

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