Romano's Macaroni Grill - Redlands

3.3
196 Reviews
$30 and under
Italian

Top Tags:

Casual
Inspired by Italian trattoria cuisine, culture and conversation, Romano's Macaroni Grill believes every meal is a chance to celebrate and toast to life, pasta and of course, vino! Every meal is started off right -- with a bottle of wine at the center of the table, encouraging guests to pour as they please while exploring the extensive menu of handcrafted Italian classics. Macaroni Grill restaurants feature an open kitchen that allows guests to see its fresh ingredients and preparation techniques that blend Italian traditions with progressive culinary inspiration, in a polished casual atmosphere.
What 196 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.3based on recent ratings
3.6
food
3.3
service
3.2
ambience
3.4
value
Noise · Moderate
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J
Joker
Los Angeles
1 review
Dined 4 days ago
Overall2food4service1ambience2

We made a reservation for Thanksgiving, but had to wait 45 minutes before we were seated. Once we sat down, we didn't get any service for another 15-20 minutes. After that, everything was fine. Apparently they were short-staffed due to the Great Resignation, so I sympathize with their services issues, but still....

AC
AContreras
1 review
Dined 4 days ago
Overall1food1service1ambience1

My family and I had been coming here for thanksgiving for the past 5 years. Never had I received the service we got that day, horrible experience. Our food took forever, I honestly believe our waitress forgot about our food. When she finally brought it, ALL of our dinners were cold. I hated that we had to ask to have it warmed up. We checked in at 2pm(our reservation was @3pm) we were seated at 4:40. The hostess was a complete mess she had no control of reservations and walk-in’s, we tried to voice our concerns and she was just plain rude. The only reason we stayed was because it was thanksgiving and there weren’t many other options available that day. I hate the fact that we will break our 5 year tradition next year and pick some where else to have our thanksgiving dinner. Also take in consideration that we drove almost an hour to the restaurant which is located in Redlands CA, we live in Palm Springs.

PC
PerlaC
1 review
Dined 4 days ago
Overall1food4service1ambience1

Hostess was very pushy and kinda rude. Even with a reservation we still waited about an hour to be seated. Waitress was not attentive and would stop by very rarely. We ordered a second round of drinks and had to cancel because they took a very long time to come out and we were still charged on our receipt for them even after I had pointed it out to the waitress. It took her forever to fix it and we didn’t even get to eat our dessert there. Our thanksgiving experience was ruined. No I would not recommend. Very poor planning on managements end.

AK
AllisonK
1 review
Dined 4 days ago
Overall5food5service5ambience5

We ended up eating at the bar. Sam and Billy were our bartenders/servers. The meal was amazing, these two guys were so cool, quick on requests and we had a great time. Food was a great value, dorty martinis were super good and we really had a great time.

JN
JeanneN
Las Vegas
1 review
Dined 4 days ago
Overall1food1service1ambience3

Two years ago the Thanksgiving Dinner was excellent as was the wait service. Unfortunately, this year the food was tasteless and cool, and the pumpkin tarimisu was frozen.
Though I made a reservation for six people, our party had to wait 20 minutes for our table, while another party was seated whose reservation was later than mine.
The waitress didn't crack a smile nor was she attentive.

CS
CathyS
1 review
Dined on November 19, 2021
Overall4food4service5ambience3

Our server Chelsea was exceptional. The food was good. The wait wasn't too long about 20-30min. The restaurant seemed a little run down.

w
weelo
Los Angeles
31 reviews
Dined on November 15, 2021
Overall3food3service2ambience3

This is probably my 6th visit to this Romano's. So obviously I have enjoyed it in the past. My visit today was less than satisfactory. Only one waitress and she did a great job considering but there was an extended wait for everything. Instant coffee only thing available--which is an unforgivable sin! My soup, tho tasty, would have even better if it had been warmer than room tempature.

MW
MatthewW
Los Angeles
1 review
Dined on November 5, 2021
Overall2food2service2ambience3

I appreciate this restaurant and I know the staff were working as hard as they could. But they were short staffed, had limited menu items, ran low on silverware, and I witnessed people waiting for a table for the entire length of my meal (which was long). It was evident that they were not ready for a Friday night crowd, and I really felt bad. Perhaps if they just did 2 or 3 menu selections and have them ready on standby like they do on MasterChef, people wouldn't feel so shorted on the experience. The phrase of the evening was "sorry, we're out," and at one point, it was just sad. They didn't even have crayons/pens for the staff to write on the table like they are known for. I'm sorry, but why go?

BK
BrigidK
Los Angeles
9 reviews
Dined on November 5, 2021
Overall1food3service4ambience3

My husband and I used to LOVE this restaurant, but now I don’t think I’ll go back anytime soon. We had a 6:45 reservation and didn’t get our meal until 8pm. The restaurant was only half full, and the waitress did bring bread, and a refill of salad however the main dish took over an hour to get. When it did arrive, my husband’s was scalding hot (right out of the oven) and mine was barely lukewarm. Not the pleasant experience I was hoping for. Loads of meals were being prepared and boxed up. I guess their takeout and Twisted Mac businesses to precedence over in person customers.

MM
MrMrsFS
Los Angeles
1 review
Dined on October 29, 2021
Overall5food5service5ambience5

I always enjoy Macaroni Grill. Hope they will solve staffing problems soon.

OT
OpenTable Diner
San Diego
1 review
Dined on October 20, 2021
Overall3food3service4ambience3

Service was good manager friendly. Food was hit and miss. Salmon was way over cooked. But manager took care of it for us.

SC
SamC
Los Angeles
1 review
Dined on October 16, 2021
Overall1food1service1ambience1

Arrived for reservation and was literally given a 2 hour wait time. The hostess all but turned us away claiming they were just “too busy.” She proceeded to take my phone number, stating she would call when table was open, all while completely complaining about how “horrible” this place is and pretty much accused us of being an inconvenience for having a reservation. I never received a call from her or any other staff member there. So, to sum up the experience, there was none! We ended up eating at Mod Pizza down the street. Which was great!! I remember when Macaroni Grill was a fairly nice place, that you could count on. It was has gone down hill drastically. Even upon entry, the entire establishment appeared unkempt and to be honest, dirty. Save yourself hassle and skip this place!

S
vipSteve
Los Angeles
10 reviews
Dined on September 25, 2021
Overall1food2service3ambience1

Macaroni Grill used to be a fun place but after the greed of private equity, like so many other great businesses, it is a shadow of it's former self. This place was so lacking in ambience and quality that I will likely never step foot inside. What a shame.

OT
OpenTable Diner
1 review
Dined on September 10, 2021
Overall1food3service1ambience2

Service was terrible. Hostess was rude. Waitress was rude. Calamari undercooked, mushy.

C
vipCarl
Palm Springs
8 reviews
Dined on September 10, 2021
Overall2food2service1ambience2

Hostess was overwhelmed and curt. We had reservations and still had to wait 15 minutes to be seated. Our entrees came out at the same time as our starter salads. The waiter didn’t check on us through out the meal and only returned once to drop off the check. The food was over priced and ravioli was dry and close to burnt. Definitely not worth the money.

OT
OpenTable Diner
Los Angeles
1 review
Dined on July 21, 2021
Overall4food5service5ambience5

It was nice to be able to have dinner with my parents at a restaurant my Dad really likes. The waitress was WONDERFUL. It took a bit to get our food, but the taste was perfect Nd the size was hood too

OT
OpenTable Diner
Palm Springs
1 review
Dined on July 11, 2021
Overall1food1service1ambience3

It took 45 min to deliver food after ordering. The food quality was poor. Everything was too salty. Will not return.

AK
AlanK
Los Angeles
1 review
Dined on July 4, 2021
Overall4food4service4ambience5

We decided to use Open Table to make a reservation for July 4th in the evening. The restaurant was not busy at all. We were able to get in with no problem at our selected time. Due to the holiday, they were a bit short staffed, so service took quite a bit longer than usual. Overall, one of our regular places to go.

B
Betty
1 review
Dined on June 29, 2021
Overall3food3service3ambience4

Service was ok. When I booked a table I requested them to sing happy birthday but they never did.The food is ok nothing special about it.

AT
AlyssaT
1 review
Dined on June 20, 2021
Overall5food5service5ambience5

The service was wonderful. However opentable does allowing overbooking on reservations so we did still have to wait for seating. But the staff was amazing for being so overworked and understaffed. I really hope they are able to hire more staff soon so they can give their overworked/stressed workers they have a now a well deserved break. Can’t wait to go back there again!

T
Tamica
1 review
Dined on June 18, 2021
Overall4food5service3ambience3

Food was good. However, I have a severe nut allergy and they placed biscotti with nuts on the place with my tiramisu. This would have been life threatening if I had not caught it. We specifically asked to confirm no nuts.
Also, our server was not very attentive.
The place needs a good cleaning...little pieces of dust balls were falling from the ceiling and even a piece of chipped paint fell onto the table.
This is not the place we remembered it to be. Not sure if we'll be back again.

S
Sofie
Orange County
1 review
Dined on June 14, 2021
Overall5food4service5ambience5

Went last night with a friend who I haven’t seen since the world shut down. Anyways, I ordered the Chicken Marsala and although the chicken was tasty, the pasta had NO flavor and there was little to no sauce.

OT
vipOpenTable Diner
Los Angeles
1 review
Dined on June 12, 2021
Overall1food1service1ambience1

Very disappointed. The Macaroni Grill used to be so amazing back in the day, but the last few times we have gone has been underwhelming. The hostesses seemed lost and lackadaisical, the food was made incorrectly and came out cold, and the overall experience was very disappointing. We were here celebrating a graduation and it really took away from the celebration. Given that many other locations have gone under, it will not be surprising if this location does as well.

PA
PABLOC
Los Angeles
3 reviews
Dined on June 11, 2021
Overall5food4service5ambience5

We were celebrating My Daughters graduation on line, and food, service make us feel in the right place!!! Thank you so much.

OT
OpenTable Diner
1 review
Dined on June 5, 2021
Overall1food1service1ambience3

We ordered our drinks that ended up coming after we were halfway through our meal. I asked for a side of Alfredo sauce and it was cold like it was just taken out of the refrigerator. It took over an hour to get our food and our appetizers came halfway through our meal. Our waiter was very nice but not prompt enough. They were not busy at all and it seems like everything was way to slow. The table across the way complained to the manager and got off without paying a dime. I didn’t want to complain as it is not my style but I will write reviews!!!

OT
OpenTable Diner
Los Angeles
1 review
Dined on June 5, 2021
Overall1food4service2ambience5

We had a reservation for 7:15, we weren’t able to get a table until 8pm. it took a while, the server only came to give us our food. They forgot to give us some of our food.

JM
JenniferM
Los Angeles
1 review
Dined on June 5, 2021
Overall5food5service5ambience5

Our server Coral was amazing we will return just for her.

TL
ToddL
1 review
Dined on May 26, 2021
Overall3food3service3ambience3

We're at the beginning of the post pandemic reopening, and this is a time of transition. Everyone is trying hard to serve the diners with limited resources. Keep your expectations in check and have a nice dinner.

s
seann
1 review
Dined on May 24, 2021
Overall4food4service5ambience3

Food was good as was the service...not the best value around....2 entrees and a salad....$50

M
Marcy
1 review
Dined on May 22, 2021
Overall1food1service1ambience1

Host couldn’t keep reservations straight. Waited 1 1/2 hour to be seated and another hour for our meal, upon receiving our meal 2 were cold and sent back. Upon second return this time on hot plate but food was cold. Waiter was try his best but kitchen was not doing well. We could hear a lot of confusion coming from kitchen. Sent one plate of food back and upon one item being deducted from our bill. There were 4 of us 2 had cold and poor quality meals.

MS
MariaS
1 review
Dined on May 21, 2021
Overall1food2service2ambience1

I checked in at 6:43. I was told it would be a 20 min wait because they were running late. When I followed up 25 mins later, was told that they didn’t check me in! We were seated at 7:40 and served at 8:45. We were short utensils. The food was nothing like I remembered pre Covid time. It was salty and served in smaller plates. No dinner music, no birthday song.
The bread that I missed was not toasted. It used to our family favorite to celebrate birthdays and graduation. Sadly we have vowed not to return.

AS
AndrewS
Anchorage
1 review
Dined on May 21, 2021
Overall1food4service1ambience2

Had reservations, but was seated over 30 mins. past the time. Food took well over an hour to arrive at table.

Manager did comp the meal

KS
KathleenS
1 review
Dined on May 21, 2021
Overall1food3service1ambience2

Don't bother making a reservation. They still make you wait (40 minutes more) and are unconcerned and rude about it. We were told this is due to there being only one cook. The girl didn't even say "I'm sorry." We sat to wait, and this girl and the other host staff began laughing and looking at their selfies and generally ignoring the several groups of people waiting for their delayed reservations. I got up to inquire after 20 minutes and an elderly gentleman rudely told me he couldn't "hear a word" I said. I was wearing the required mask. Perhaps he was hard of hearing. When I asked when we would be seated, he pulled his mask down and said (again with a rude exasperated tone) that the restaurant was not at full capacity, so we would have to wait some more. I asked about the one cook and the elderly man said there was no problem in the kitchen. They should at least get their stories straight. Once we did get food, it was good, hence the one star. I assume the elderly man was management. He needs to learn how to run a restaurant and to at least appear to be sorry his restaurant is slow to seat people who made reservations.

OT
OpenTable Diner
1 review
Dined on May 16, 2021
Overall4food4service3ambience4

Didn’t go in expecting much but the food actually surprised me. Service was just ok or normal. Waiter came just twice during our meals for check in or refills, nothing special. Ambiance was more quiet than most restaurants. Prices are steep for just pasta but that’s what you get for dining out. Overall was a okay visit

J
Juliema
Los Angeles
1 review
Dined on May 16, 2021
Overall3food2service5ambience4

Food is disappointed. Herb bread had too much salt on top. Lubster soup is salty,too. Stuffed mushrooms are tasty but very tiny portion. Entree's is ok. Our waitress is very friendly and tentative. However the food quality is below expectations.

OT
OpenTable Diner
Los Angeles
1 review
Dined on May 14, 2021
Overall2food2service2ambience2

Food was cold and took too long to get.

OT
OpenTable Diner
Los Angeles
4 reviews
Dined on May 10, 2021
Overall1food1service2ambience5

Upon Arrival, we seated quickly. We ordered drinks and they gave me a dirty wine glass with lipstick on it. I was upset, but I just hoped it was an honest mistake. Once my soup arrived it was not hot.I was surprised, I’ve never been to an establishment with lukewarm/ cold soup and the wrong soup. Still trying to be optimistic, we waited for our main course. Throughout the staff was nice and apologized, so we were hoping it would get better. Once the main entree arrived it was over cooked chicken and no sauce on the noodles.Our family eats out at least 2x a week. We never send food back and we are not picky but everything was terrible. To top it off, the Waitress began to tell me a joke about not dining and dashing as I was paying. I felt mistreated and would not recommend or bring my family to this establishment ever again. The staff was nice but the food, cleanliness and constant errors made this place seem like a hole in the wall. Totally unexpected for a large restaurant chain. I do not recommend. Dine at your own risk.

OT
OpenTable Diner
Los Angeles
3 reviews
Dined on May 9, 2021
Overall4food5service3ambience3

We came for Mother’s day: myself, my boyfriend, our infant daughter and my 7 y.o. I think they should prioritize the customers that actually took the time to go in the restaurant and dine in.

JF
vipJulieF
Los Angeles
7 reviews
Dined on May 9, 2021
Overall1food4service2ambience3

First let me the say the Manager Robert was very apologetic and ended up comping our entire check minus alcohol. We have a 515 reservation and placed our order by 525. We did not get our food until a little after 7. There was a problem with on line orders being made before those seated. A table seated after us received their food and left while we still waited. Another table was seated at about 650, ordered entree salads and soup and had their food while we still waited. Food was hot and flavorful when it arrived but the wait was redo
Ridiculous

OT
OpenTable Diner
Palm Springs
1 review
Dined on May 9, 2021
Overall3food5service2ambience3

Short of help. Slow service. Wrong foid delivered initially. Things will improve some day soon.

FAQs

Romano's Macaroni Grill - Redlands does offer delivery in partnership with Postmates and Uber Eats. Romano's Macaroni Grill - Redlands also offers takeout which you can order by calling the restaurant at (909) 798-4142.

Romano's Macaroni Grill - Redlands is rated 3.3 stars by 196 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.