Romano's Macaroni Grill - Opry Mills
Restaurant very cold. Food was not as good as it was during past experiences.
The food and service was on point! Our waiter was extremely positive and helpful. We love eating at Macaroni Grill!
There was not a big crowd of people so the restaurant was quieter than it typically would be which made it so nice to have conversations. Our waiter was attentive and very polite. Our food portion was reasonable for the price. We had lasagna.
I wish I didn’t have to choose any stars. This restaurant could not even seat us because they only had 2 servers all evening, one which was their bar tender. I would have totally understood if they said they did not have the staff to serve us when we arrived at our reservation time. instead they let us wait for almost 20 minutes until disclosing that we would not be served before our event that evening. We should have been told to try another restaurant. If there is a shortage in staffing then those that make reservations should be given priority over walk ins. I hope you are able to obtain staffing in the future.
Rating a restaurant during a pandemic seems a bit unfair, especially if it relates to the service. However, in this case, the service was OK despite only having 2 servers. Unfortunately, the food was subpar at best...more like what one would expect from Fazoli's or something from a mall food court. Not the typical Macaroni Grill quality of food for sure. Both dishes we ordered lacked quality and flavor and certainly not worth ~$20 per plate. With far better options available, we have likely made our last visit to what is the only Macaroni Grill remaining in TN. Maybe there's a reason for that...
Good food and services Great value for the price. Wish there was one in my town.
We waited nearly 45 min for our food & asked a different waiter for update. Learned the waitress had not even put our order in yet! We finally was served after being seated for an hour.
Awesome service. Friendly Staff. Good food and atmosphere.
Levi made this possibly the best dining experience of my life. He was so considerate, engaging, and timely. He gave us great advice on our food and made us feel like we were his main priority! Levi deserves any and every promotion.
Classic franchise restaurant with no surprises. Good food and great selections. Steve is a great waiter. Had a relaxed dining experience.
Ever been let down so much that you just don't have the energy to complain? Yes, it was that bad. From waiting on a reservation, to long wait times even for water, and even spoiled sauce that caused my girlfriend to puke it out in the bathroom. I could write a book. Honestly, if it was a walk-in, I wouldn't be surprised, but for a reservation based restaurant I expected more. I am especially disappointed in OpenTable for even associating with this restaurant. I was curious why all the reservation windows were open when other surrounding restaurants were not accepting new reservations. Now I understand why.
We were going here before we went to the grand ole opry show. Made reservations at 5pm. Show at 7:00pm. We didn’t get our food until 6:25pm. Had to gulp it done and didn’t even finish it. The food tasted great but then got indigestion. We thought we had plenty of time before the show. Had to eat if fast then run to the opry. We made it in time but unfortunately did not enjoy our dinner. To take to get food over an hour after ordering is unheard of. Our waiter was very apologetic due to the fact they did not have the help. I understand this and it wasn’t his fault. But the kitchen should of been a little faster.
We made reservations early since we were going to see the show at the Opry. Food was good and we had a great waiter. But unfortunately, it seemed like this Macaroni Grill suffers the same thing all restaurants are going through right now — a lack of staff.
Love the food at Macaroni Grill! Great place to celebrate a birthday :)
Family gathering before my son deployment
Great food and great service!
The food was excellent & the service was great once we were seated. They appear to be short staffed & struggling to keep up.
Great predictable experience before the Grand Ol Opry.
Our waitress was wonderful and tried so hard. The fact is the place was sad. The manager appeared stressed, the restaurant was mostly empty, hardly any staff at all. The food was bland. I felt bad for the people working hard there.
We won’t return.
Despite short on workers, the service was good and the food was delicious.
Reservations were required this day due to a large party and short staff due to coming out of Covid. Several walkups were turned away. Probably would not happen once normal staffing achieved.
In a word this restaurant was ... UNDERSTAFFED
I was very disappointed in our experience. We ordered an app right after getting our drinks then our food 10 minutes later. We got them both brought to the table at the same time. Server blamed the the cooks and said they were not working with her. It was Father's Day but the restaurant was not overly busy. My linguini pasta was way undercooked...not hardly even edible and had barely any sauce. My husband's spaghetti and meatballs order was better, but overall, not a great meal. The server asked about my meal and I told her it was not good, but she offered nothing. I guess I could have asked to see the manager, but at that point was ready to get out of there. I should have known this restaurant was having issues when there were plenty of reservations available a few days before Father's Day, so I will take the credit for making a bad decision. I hope it gets better. We typically enjoy eating at the Macaroni Grill at Opry Mills and go a few times a year.
I enjoyed a reasonably low calorie pasta Pomodoro Terraccini- it was delicious! Service was great.
Food was cold. Had to wait 20 minutes to be seated even though we had a reservation. Waitress was horrible. Took 20 minutes to get our drinks. Food was cold and nasty.
The food was delicious and our server was very helpful and attentive, though it took a long time to be served when we first sat down. The atmosphere was very poor. The restaurant was not clean, the floors were filthy, and the total environment was nothing like we’ve experienced at other Macaroni Grills.
We walked in for our reservation to find only 3 of about 30 tables occupied. No less than 15 tables were empty, dirty, and unbussed. They stayed that way throughout our meal. In fact, our waiter cleared our appetizer plates onto the dirty booth next to ours. Food was not terribly good either. If you’re at the mall and need to eat, go to Mission BBQ, Chuy’s, or the Biergarten.
Used to be a favorite destination. I couldn’t have been more dissatisfied with an experience as I was on Thursday. Bad service, bad food… just bad. The restaurant was almost completely empty. There appeared to be three total employees working, completely devoid of any standards.
Tables not cleared the entire time we were there
Went to get dinner before a show and found the restaurant mostly empty with multiple dirty tables and people being shooed away if no reservation. The waiter was minimally making an effort, the food was minimally acceptable, and fort the amount spent, it was not worth it. I worry that this location does not have the management to successfully weather there coming months.
It was ok not anything spectacular.
Very nice. Food was excellent.
Food was good and so was service. Wish that the peasant bread would have been hot and that they still served the sticky toffee pudding cake.
Mother’s Day and Covid but seating was somewhat socially distanced. Suspect there were staffing issues but not confirmed.
Pellegrino served in bottle, glasses provided upon request but were warm as if fresh from dishwasher.
Caprese Salad appetizer was without basil, tomatoes were cold and flavorless, mozzarella was skimpy and altogether the worst impression of a Caprese salad ever halfway endured.
Pasta entrees were barely sauced and not seasoned well. Black pepper and salt helped but did not resolve the blandness.
Altogether an embarassing outing for Mother’s Day which will never be repeated for any reason. Will never return to any Macaroni Grill again. Thanks but no thanks.
Good food and service. Food took a little long to get to our table but we enjoyed the bread while we waited.
My food was horrible. The noodles were gummy and stuck together. I sent that back and got the steak and potatoes and it was ice cold. Maybe that day wasn’t a great day🤷🏽♀️
Our waitress was fantastic. We had one issue with the taste of a dish and she fixed the issue without any problem.
PJ was the best server I have ever had. He did a magnificent job, was friendly and Attentive.
This is a much quieter venue than the other choices at Opry Mills. The food is better and much less expensive than the Acquarium.
The floor was concrete, dirty, and sticky throughout the restaurant. The food was average, the waiter was very kind.
Romano's Macaroni Grill - Opry Mills does offer delivery in partnership with Postmates and Uber Eats. Romano's Macaroni Grill - Opry Mills also offers takeout which you can order by calling the restaurant at (615) 686-2861.
Romano's Macaroni Grill - Opry Mills is rated 3.4 stars by 213 OpenTable diners.
Romano's Macaroni Grill - Opry Mills does offer gift cards which you can purchase here https://www.macaronigrill.com/gift-cards.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.