Romano's Macaroni Grill - Opry Mills
Food was great, however there were not enough servers to give reasonable and prompt service.
Great food. Service was very slow.
Our server was great, very clean. The manager help me with the wine list very helpful.
We had to wait an extraordinary amount of time for an initial greeting and for water. I do not blame our server. But I believe it the fault of management for not staffing properly on a weekend.
Spaghetti sauce not as good as it used to be. Looked kinda thin
Due to the tornado they were out of two things that wanted. One big negative was the hostess who was chewing gum and pulling it out with her fingers as we arrived and some during our meal. Our waitress was outstanding.
Great food and service! Restaurant was a little loud due to a large children’s birthday group sitting near us... otherwise it was a perfect evening!
Salmon and shrimp scampi were fantastic!
Romano’s was a great place to have dinner with my husband on valentines. The music was great and the ambiance was amazing. The staff was amazing also and the food was absolutely delicious. I would definitely visit again and recommend it to friends and family
Very disappointed with the food - service was good
Our server was very attentive, the food and wine was delicious, and I thought the Valentine's Day dinner special was a good deal.
Valentine’s Day dinner
The service was very good. The food was small portions and mediocre at best. Ambiance was nice. Then...the drunk girls walked in...lol.
Food was great but there were irritating little bugs flying around my wine the whole time! Had to swat them with my hand which was not pleasant
We had reservation but they seated us by bar. Waitress was nice but seemed frazzled at times. Gave our appetizer to wrong table. Ice tea refill had no ice so we asked for glass of ice and she forgot to bring so we asked for again. Food took a long while and my husband ordered pork chop and was good but in ordered the ricotta meatballs and spaghetti and it was terrible. Meatballs very dry and the Bolognese sauce tasted like chili. Usually a good restaurant but not this time. Not sure I would go back to this location.
First time at Macaroni Grill was awesome! Our serve Jonathan was very personable and relatable — we loved having him as a server and the Recommendations that he gave
The food was good, but the waiter did not know the menu and did not know simple Italian words like Milano. I am sure that it is just one not well-trained person and otherwise the restaurant is good.
My two children and I were on vacation in Nashville. We were staying at the Opryland Hotel. I used Open Table to make reservations at 7:45 pm for dinner. The restaurant was not crowded when we arrived at 7:30; however, the hostess informed us that the servers were busy at the moment and asked that we return in 15 minutes. This was on NY day and only 5 servers were working. The restaurant was not full. I was looking at several empty tables; however, we were asked to come back in 15 minutes.
It was New year’s eve. They were not that busy but they seemed short handed. There were a lot of dirty tables waiting to be bussed. Our server was nice but it took a while to be waited on.
Food tasted good but soup was lukewarm. Our appetizer was forgotten so we canceled it after our entrees came.
Our server was rude from the second we were seated, and once our dinner came out, he completely disappeared. The kitchen was out of several things, including gluten free pasta, so our person with a gluten allergy was rudely told her only option was steak and potatoes. It took forever to get our food, and when it finally came out, numerous plates were cold.
good food-not great-service was good even with a very limited staff on a holiday. It was a little noisy but it is an Italian restaurant, its supposed to be. The value was ok may even be a little over priced for the amount of food but we got plenty.
Wow. I know they were busy (NYE) but at 6 they had run out of the ravioli apps. They Gabe me broken pieces of bread in the bruschetta—I mean fragments. Stuff came out cold. They were clearly under staffed Used to love stopping here after work when I lived closer. Not worth going out of my way. I wasn’t charged for some stuff, but that’s not fair to a server who has to deal w it. Very sad.
They were short staffed and packed which is understandable, but the hostess was rude. The service was decent, but our food was no good at all. Maybe they rushed cooking it due to them being busy. I would have rather waited longer on food than waste our money on food that was not enjoyable to eat.
Waiter seemed preoccupied and UN organized
Line was long, but because we had made the Open Table reservation, we were seated promptly. Ordered from the special fixed price menu. My grilled salmon and wife’s chicken scallopini were served hot and delicious. About half the tables were empty, but again that did not affect us. Nice (and over worked) server got a tip worthy of Christmas Day. Just don’t go without reservations!
Half my pizza didn’t have toppings on it. Was too hungry to send it back.
Restaurant was dirty. A lot of trash in the floor.
Food took almost 45 minutes to arrive and my potatoes and veggies were cold. No apology or anything. Don’t go here! Over priced and horrible service.
The food came out quickly and was delicious. Our server was very friendly, attentive and service was seamless. We will definitely be back!
Mediocre. We have been to this location multiple times, but it seems to have taken a turn (not in a good way). Service was slow even though the restaurant was not busy, they were out of pizza at 7:00, and the food tasted like a mediocre chain restaurant....not a slightly decent chain that it once used to be.
Bar experience was excellent. Table service was good considering the large party.
We had a great experience. Although, happy hour was going on in the bar area and we were there to have a few drinks with lunch. It would have been nice if we were offered the option to choose where we wanted to sit before being seated
Not impressed with the food quality, and the extended wait between ordering of drinks to ordering of food to recieving of said items was also disappointing.
Should have know thanksgiving dinner in an Italian restaurant. Service was very poor even though our waiter John did a good job. I watch at least 6-10 people leave the restaurant because of lack of service. The food, well the turkey was the only good thing on the plate, but not enough gravy the potatoes and stuffing wasn’t good at all and cold. No cranberry sauce, who does a thanksgiving dinner without cranberry sauce. The plating of the food was very amateurish, absolutely no respect for the people that would spend their time to eat in your establishment. Would I go back not in the least, would I recommend it to a friend, yes to stay away from.
Never have enough adequate wait staff. Waited 25 minutes for a glass of wine to be delivered. It took at least 20 minutes to place our order. I will say that the staff they do employ are very hardworking, but can't handle the volume. I really enjoy the food, but the service leaves a lot to be desired.
Went on Thanksgiving. Restaurant not excessively busy. Ordered an entree with salad and also lobster bisque. Everything was delivered at once. Waiter Didn't check in our drinks. Ordered dessert, after 20 minutes cancelled it. Asked for check and that took another 15 minutes. Not sure if waiter was new or just not good at his position. Good was excellent.
Server was sweet and kind, but service was very slow. This particular location seems to have major staffing issues. Also the food was not very good. Everything tasted warmed over, even though it took forever to come out. They were also already out of things they had advertised for their Thanksgiving dinner (ie pumpkin cheesecake) and our reservation was for 1:30. Strange that it was already sold out.
Our waiter Steve was absolutely phenomenal!!! Always a pleasure to go to such an establishment that takes such pride in their customer service!
Great food, great service. Will definitely be back.
Service was slow on a marginally busy night. Food was good.
Romano's Macaroni Grill - Opry Mills does offer delivery in partnership with Postmates and Uber Eats. Romano's Macaroni Grill - Opry Mills also offers takeout which you can order by calling the restaurant at (615) 686-2861.
Romano's Macaroni Grill - Opry Mills is rated 3.7 stars by 140 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.