Romano's Macaroni Grill - Opry Mills

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1. s

   shannonh

   1 review

   2.0

   1 review

   Dined 3 days ago

   overall2food1service1ambience2

   Took my family of four there for dinner on a Saturday nigh. I was craving the bread and bruschetta. Our fried mozzerella cheese came to us cold. I think only two of them got eaten. I ordered the caprese salad and bruschetta. I never got the bruschetta. And our waitress was pretty absent most of the time. The drinks were condtantly empty. And the day after, my husband’s stomach is still hurting him after the lasagna. Avoid it at all costs

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2. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food3service5ambience3

   Service was excellent. Food was ok. Bread and oil had a odd taste. Big portions for value price. Atmosphere was old, Worn and dirty. Kinda drab atmosphere.

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3. LM

   LoriM

   Nashville

   1 review

   2.0

   1 review

   Dined on March 13, 2023

   overall2food2service2ambience3

   Drinks not refilled. Food not good. Chicken seemed old/not fresh. Service not good. Will never go back. Seemed understaffed but only 10 tables of customers. Shouldn’t be too hard to refill water one time even if understaffed.

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4. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on March 11, 2023

   overall5food5service5ambience5

   Ate there before the Opry!!! Food was excellent!!!!

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5. RT

   RachelT

   1 review

   1.0

   1 review

   Dined on March 11, 2023

   overall1food1service1ambience1

   Food was very mediocre and server was not friendly and slow. Overall restaurant was dirty. Especially the bathrooms which were disgusting. We definitely won’t be back there.

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6. OT

   OpenTable Diner

   Cincinnati

   3 reviews

   1.0

   3 reviews

   Dined on March 1, 2023

   overall1food1service3ambience1

   Out of everything Food quality was very poor.

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7. AF

   AmberF

   1 review

   5.0

   1 review

   Dined on February 26, 2023

   overall5food5service5ambience5

   Ivan and the Hostess were awesome! Party of 12 and great experience.

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8. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on February 25, 2023

   overall5food5service4ambience4

   Anniversary meal. After being seated at a table by the mall window, we had to ask for an interior table. Service was a little slow, but our waitress was great, and the food was delicious! Also, we got a free dessert for the occasion. Overall, a pretty good experience!

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9. B

   Buckeye

   Washington DC

   1 review

   2.0

   1 review

   Dined on February 24, 2023

   overall2food2service4ambience5

   I remember this restaurant chain being much better. Left disappointed.

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10. OD

    OpryDiner

    1 review

    3.0

    1 review

    Dined on February 14, 2023

    overall3food3service4ambience4

    Food was not as good as I remember it being several years ago. Don’t put “crispy Brussels sprouts” on the menu if they are going to come out soggy, and not even the slightest bit crispy. Would be nice to have a sharp knife if you give us a chunk of bread to cut ourselves. Service was pretty good, but then he ignored us after we got our food.

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11. LR

    LarryR

    1 review

    3.0

    1 review

    Dined on February 9, 2023

    overall3food3service4ambience4

    Food was disappointing. Soup was cold. Pasta had very little sauce. Good garlic bread and drinks. Not worth the price.

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12. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on February 5, 2023

    overall1food1service5ambience2

    Our waiter was AMAZING!! All the food was trash and it was tasteless. Nothing was good except for the Sierra Mist I drank.

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13. DB

    DonnaB

    1 review

    5.0

    1 review

    Dined on January 29, 2023

    overall5food5service4ambience5

    Macaroni Grill lived up to my expectations! I was so excited when I saw they had a Macaroni Grill in Nashville! I moved here from Cali, and I loved Macaroni Grill in Palm Desert!! Thank you Paul, Trevor and Levi for a wonderful evening with my grandchildren!

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14. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on January 15, 2023

    overall1food1service1ambience3

    The food was terrible but the manager removed it from our bill. The bartender was rude

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15. DR

    DRay

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service5ambience5

    We go to Opry Mills Macaroni Grill twice a year. It was good to see they still had some of our favorite wait staff ( Luke) He is always on point with taking our orders, friendly, and he even remembers us. I would hate to see this restaurant close Also, we use this restaurant a lot for take-out orders.

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16. OT

    OpenTable Diner

    Atlanta Metro

    9 reviews

    vip
    5.0

    9 reviews

    Dined on January 1, 2023

    overall5food4service5ambience4

    The food was great and so was the service. The bathrooms were horrible. There was no toilet paper and water everywhere.

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17. LC

    LindseyC

    1 review

    1.0

    1 review

    Dined on January 1, 2023

    overall1food1service1ambience1

    We had reservation and only 1 server working- 4 tables in whole place on nye. Took 15 for drink and then 30 or so for food. Food was actually disgusting. We couldn’t eat it. Place was filthy and gross. Trash everywhere

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18. OT

    OpenTable Diner

    Nashville

    6 reviews

    5.0

    6 reviews

    Dined on December 30, 2022

    overall5food5service5ambience5

    Great food and service. Table was ready when we walked in early and service was outstanding.

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19. BW

    BrianW

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    The staff was fantastic. Everyone we came in contact with was very friendly. They were very attentive to our table. The food was outstanding.

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20. RC

    ReneeC

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food2service2ambience4

    It was freezing cold according to staff they hadn't had heat in 3 days. A server was nice but she was not very attentive

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21. OT

    OpenTable Diner

    Nashville

    114 reviews

    vip
    4.0

    114 reviews

    Dined on December 24, 2022

    overall4food5service5ambience3

    Food and service were excellent. Only concern was the fact that the heat was out and the managers kept opening the doors where the draft from outside could come in. After a couple of attempts, they agreed to close one door and leave one open so only half the amount of cold wind entered the restaurant.

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22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 24, 2022

    overall5food5service5ambience4

    Although the restaurant was very cold my family had a wonderful meal. We will definitely be back.

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23. M

    Mike

    1 review

    1.0

    1 review

    Dined on December 18, 2022

    overall1food2service1ambience2

    Wasn’t seated when the reservation was scheduled for, we were sat 15 minutes late. The food was not hot when served.

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24. OT

    OpenTable Diner

    St. Louis

    4 reviews

    1.0

    4 reviews

    Dined on December 18, 2022

    overall1food1service1ambience1

    The restaurant had 3 tables sat out of around 30 and would not seat us. Said they were short staffed but I saw 3 servers literally doing nothing. Said it was a 2 hr wait. We had a reservation and still did not get sat. It was all very bizarre so we left. Would NOT recommend AT ALL.

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25. SB

    SBgal

    Nashville

    36 reviews

    1.0

    36 reviews

    Dined on December 15, 2022

    overall1food1service3ambience1

    We knew this wasn’t going to be fine dining but the poor service, lack of sufficient staff (no host/hostess, not enough kitchen workers and overworked wait staff) was truly appalling. Oh and the food was inedible. Wasn’t our server’s fault so we paid the bill and gave her a huge tip and left for our event without finishing the meal. Would have been better to eat in the mall food court.

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26. SC

    SaraC

    1 review

    1.0

    1 review

    Dined on December 5, 2022

    overall1food1service1ambience1

    We showed up for our reservation and a woman who looked like she has just woke up, wearing a raggedy sweatshirt yelled across the restaurant at us that they were closed. We said, we have reservations and she said.. oh well!

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27. D

    Dennis

    Louisville

    2 reviews

    1.0

    2 reviews

    Dined on November 30, 2022

    overall1food2service1ambience2

    This was the worst dining experience that we have had in a long time. Restaurant not neat and tidy, drinks came slow, bread came slow, salad came late and wrong dressing, several requests made to waitress were forgotten and had to be repeated, pasta dish not very flavorful. Not very many diners that night so it did not seem staff shortage was a problem. Table next to ours was offered free dessert so they must have had some problems as well. It seems the restaurant is not well run.

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28. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on November 25, 2022

    overall3food3service4ambience3

    We really wanted to go earlier for Thanksgiving but took the first reservation at 6:30. When we arrived a few minutes earlier, there was only 2 tables with people. We were gonna order from special menu, they were out of everything we wanted.and would accept no substitutes. We ended ordering mostly from regular menu. We made reservations for the purpose of getting th traditional Thanksgiving dinner. They knew we were coming, where was the food?

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29. OT

    OpenTable Diner

    Exclusive

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience5

    Thanksgiving Dinner was great! Our server was attentive, knowledgeable, and fun. So glad we discovered this location planned on being open for a special holiday meal service. They were out of a few things but that was okay because we were more focused on having a good time.

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30. R

    Ronik

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience5

    Had a nice Thanksgiving dinner. Staff was so helpful that we had a Gluten Free 12myear old with us. They created her a special plate.

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31. MD

    MichelleD

    1 review

    5.0

    1 review

    Dined on November 24, 2022

    overall5food5service5ambience5

    Excellent experience…would recommend for holiday meal!!

    Report
32. WC

    WillC

    1 review

    3.0

    1 review

    Dined on November 20, 2022

    overall3food4service3ambience4

    Called in to reserve. Was given 12:30 pm time. Arrived on time but waited for 15 minutes to be seated. No host/hostess around. Saw too many tables empty in fact the restaurant was only 20% full. The lady that eventually seated us was quite aware of our presence because we can see her from the kitchen and she ignored the people waiting around 10 people to be seated including us. Don’t know what she was doing in the kitchen but it was apparent to us that she’s just watching the kitchen staff.

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33. NW

    NathanW

    1 review

    1.0

    1 review

    Dined on November 13, 2022

    overall1food1service1ambience1

    They only had 1 server so we were not allowed to eat.

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34. OT

    OpenTable Diner

    Nashville

    3 reviews

    1.0

    3 reviews

    Dined on November 13, 2022

    overall1food1service1ambience1

    Stay away from this restaurant. Our son took us there the night we arrived in Nashville. There were no tables “available” even thought the restaurant was nearly empty. I questioned the host as to why since the restaurant was almost empty and she replied there were short on staff and if we still wanted to eat there there was a 1 1/2 hr wait time. We left. Our son still wanted to take us there (not sure why) so I made a reservation for the next day. After finally finding a parking spot in the overcrowded Opry Mills mall we go in. This time the host was a different lady, (older lady with blondish hair and glasses). Well, she could not have been more rude. She said we did not have a reservation. I showed her the confirmation e-mail as well as the confirmation from Open Table where I made the reservation. She insisted my name was not on the list and that she did not understand why or how I made a reservation because their system was down and was not taking reservations. Yet she proceeded to show me the list of the people who had “reservations” to show me my name was not in it all while continuing to argue with me about it. She said I could put you on the waiting list which was 45 minutes. We ended up leaving again. Never again will I go there (well we were only visiting) but I won’t go to any Romano’s. If they are so short on staff and are providing less than mediocre service, (even though they act as if they are the finest italian restaurant) they need to evaluate things or close down the place until further notice. I would not waste my time or money on this restaurant or any Romano’s ever again.

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35. OT

    OpenTable Diner

    Nashville

    1 review

    3.0

    1 review

    Dined on November 5, 2022

    overall3food1service5ambience3

    The service was wonderful, they only had two servers come in that day but they did great with how many tables they had. Unfortunately the food was awful.

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36. L

    Lala

    Nashville

    16 reviews

    4.0

    16 reviews

    Dined on October 23, 2022

    overall4food4service4ambience5

    Good but under staffed.

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37. OT

    OpenTable Diner

    Orange County

    1 review

    2.0

    1 review

    Dined on October 16, 2022

    overall2food2service1ambience1

    Bad service. Server never checked on us. No plates for appetizers. Took 20 min to be greeted and then another 15 before she came back for order. The place was a mess EVERYWHERE

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38. OT

    OpenTable Diner

    Western NC

    1 review

    1.0

    1 review

    Dined on September 23, 2022

    overall1food1service1ambience1

    Horrible. Good cold after 1 hour wait

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39. DK

    DKard

    Washington DC

    2 reviews

    1.0

    2 reviews

    Dined on September 22, 2022

    overall1food2service1ambience2

    3 requests for one thing, no bread, one entree was cold. Only time server came back after food was sent back was to bring the check. BTW, restaurant was very slow, no reason for poor service!

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40. RC

    RC2463

    Key West

    29 reviews

    vip
    2.0

    29 reviews

    Dined on September 21, 2022

    overall2food2service3ambience3

    Read the prior reviews!!! Hostess could totally care less that people came in. We saw many people come in, wait, get ignored, then leave. No clue what she was doing but would only come to the front every 15 minutes or so. Our server was fine. Food just okay. Definitely not worth what they charge. Go elsewhere for a better meal. Shame on me for not following recent reviews.

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