Romano's Macaroni Grill - North Tucson
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Mon–Sat 11:00 am–4:00 pm
Sun 10:00 am–4:00 pm
Mon–Thu, Sun 4:00 pm–10:00 pm
Fri, Sat 4:00 pm–11:00 pm
Had reservations for a party of 4 at Ina Rd location for New Year’s Eve, because Romano’s had advertised a special 3-course New Year’s dinner. Arrived, discovered the restaurant is CLOSED. Permanently, I believe. Imagine having a reservation to a restaurant that doesn’t exist. Anyway, so no, I can’t recommend this place, unless you’re REALLY SERIOUS about losing weight or avoiding noisy restaurants.
P.S. I assume the Broadway location is still open.
Not open table friendly. Not worth your time.
We had dinner here on Christmas Day evening - the restaurant was closing for good the next day and half the wait staff didn’t show up for work. The remaining staff handled it all amazingly and we had a very nice dinner.
Christmas Eve meal, they had some kind of issue with cook staff and food took forever. When we did get it quality was good and I would recommend for that.
Everyone was very welcoming to our party and especially to my 97-year-old mother in law who uses a walker. Our server was very attentive and friendly. We ordered soup and salad for before our entrees, but the entrees came before we were half finished with our soups and salads, which was awkward. I ordered the new chopped salad, which was not good, though the tomato basil soup that I had time to eat was fine. Everyone else seemed pleased with their entrees. We did not get to try the hot bread because of the awkward timing of our other food. Overall this was a typical chain fast casual restaurant with reasonable prices and a staff which is trained to be kind to seniors.
When we arrived, no one greeted us for at least 10 minutes. My spouse went to the bathroom and was shocked that I was still waiting to be seated when she returned - and it was NOT BUSY. Once we were seated our waitress asked us for our cocktail order and then we were informed our waitress had changed. My meal was great - shrimp & scallops but my spouses flatbread was just OK. We have been going to Macaroni Grill in Colorado for years, but this is the first time in AZ - not a great experience. Don't know if it was an off night, but I would hesitate to go to this location again..
An enjoyable dining experience. Server was bright and very efficient!
Honey let me begin to tell you. It was Thanksgiving and quite busy. I called ahead because I had a set up for another restaurant which was closed. So knowing it is Thanksgiving, my party of 5 prepared to wait. It was understandably busy. The manager said I will get seated but the timing might be long. I arrived just after 5 and my reservation was for 5:30. We waited briefly and we were seated. We were given Macaroni bites to help cut the hunger until our food arrived. The manager and servers were excellent! Very accommodating and very friendly.
The food: 2 spaghetti w/meatballs, a shrimp and chicken fettuccini, a salmon plate and a rosemary chicken pasta.
The food rated a negative 10. First off, the unlimited soup arrived cold for 2 of the three that ordered soup. When it came back it was extremely hot. One person was given a spaghetti 20 minutes before the rest of the table was served. It was slightly warm and the pasta was dry and it was all stirred up. Had to search for the giant meatballs. Later 2 other plates arrived, one the fettuccine plate that lacked fettuccine.—-lukewarm. The other a spaghetti in a black plate that looked unclean. Assuming they were overwhelmed with the Thanksgiving rush, we accepted it. We were already starved. The present appeared someone had stirred in it as we had to search for the meatballs. It was lukewarm. The last dish arrived another 30 minutes later extremely hot. The chicken was rubbery and everything was overly seasoned with rosemary. It was so much rosemary in the chicken and pasta dish was served in the wrong bowl that it stunk.
Because the manager and server were so apologetic and kind we could not complain to them. They offered free desert which my family accepted.
I want you to know that we expected the wait time but did not expect the awful food. After the buzz of the restaurant calmed down we saw someone else’s spaghetti with 4 neatly lined meatballs and we could visibly see the sauce on it...NEVER again.
Usually, the service is excellent, but this last time our server was new to the job and needed to study the menu. The food has always been good and reasonably priced.
We made our reservation for their special Thanksgiving Menu. The place was packed. Yes we did have a table but the staff was overwhelmed. Hostesses were running around in a frenzy. Our waitress tried really hard.... ambiance was not there. The food was cool like it had been plated for awhile and sat. Of course, they were caught in the romaine lettuce situation but at 2:30 we’re already running out of stuff and serving dishes/tableware. We will give them another try under normal circumstances but will probably not look at them for special occasions.
I had out-of-town visitors to entertain. The group ranged from a disabled 91-year-old to a 2-year-old in a high chair. Macaroni Grill exceeded my wildest expectations. It wasn't packed so we weren't squeezed in to a too-small table. It was quiet enough that we could converse but not so quiet the toddler was an issue. The menu was varied so that everyone, from the Granny to the grown man to the toddler, found something to eat that was suitable. Granny and I shared Mama's Trio and it was plenty of delicious food for both of us. The older child was even able to get a personal-sized pizza, which he considers his ideal meal. Our waitperson was lovely and competent. The 11-year-old even piped up to our paying host, "Pop, make sure you give Zoe a big tip. She's really nice." I have a feeling they will request a return visit the next time they spend the weekend at my home. Thanks, Macaroni Grill.
The food was good but not very hot. Our server, Adam, was excellent!
The "build your own pasta" was a novel idea. We both 'built' our own dish.
Very nice place, inside and out. Service was decent, not stellar. Waitress apologized about 20 times throughout the night for either forgetting to bring us things or not knowing enough about the menu or wines. Very sweet girl but seemed very overwhelmed even though she only had about 2 tables. Restaurant was very quiet, though there were only a total of 4 parties there including us. The food was good but not great. The flavor of each dish just wasn’t quite there to make you want to come back. I was expecting more for the price of the dishes. I would come back here for a romantic quiet evening but not because of the food. If you’re looking for flavor in the food you’re better off going elsewhere.
My friend and I went for her birthday lunch. I ordered the Caesar salad with chicken. It was very tasty. My friend ordered a salad with pepperoni. The dressing was so spicy she couldn’t eat it. Disappointing. The chef did come and offer her a replacement but she declined. We had a slice of chocolate cake. Very good.
We thought the place was closed when we pulled up. The whole front section of the parking lot was completely empty, kind of an eerie feeling from how dead it was. Inside there were maybe 2 other tables occupied. My girlfriend felt weird as there were more workers than customers at the time. Being the only table for our server, the service wasn’t horrible but it wasn’t great either. I had the lobster raviolis & my gf had the chicken Alfredo, both came out less than hot, tasted alright but the portions on the raviolis were tiny & there was a total of 5. Overall not a great experience & food was not worth the price. 1st & last time there. Probably why the place looked deserted too.
Terrible service, waited over 1 hour for the food and it was not warm when we got it.
We had a GREAT experience. A fun date with incredible service. The food was excellent and honesty better then I had expected from a large chain. We’ll be back!