Romano's Macaroni Grill - Louisville

Reseñas de Romano's Macaroni Grill - Louisville de comensales del restaurante. Basadas en valoraciones recientes.

1. M

   Mommaof3

   Louisville3 reseñas

   3.0

   Comieron en 13 de marzo de 2020

   1. Global 3
   2. Comida 2
   3. Servicio 2
   4. Ambiente 3

   Food okay; considering it was very empty w/ epidemic starting I would have expected better service
   

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2. SP

   ShawnP

   Western KY7 reseñas

   1.0

   Comieron en 9 de marzo de 2020

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Service was so bad. Contacted the general manager and she came to the table and then left used the excuse that the server was new ok then give him some help. We will not be back
   

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3. CK

   CKirk

   Louisville18 reseñas

   3.0

   Comieron en 1 de marzo de 2020

   1. Global 3
   2. Comida 4
   3. Servicio 3
   4. Ambiente 4

   Probably our last visit here. The food is good ....not great. The staff are nice but not plentiful. And there is NO organization or coordination in the seating/serving of the customers. Our experience are with restaurants packed w/after church patrons ....but not Macarini grill ....PLENTY of avail seating at 12:45 on a Sunday. The hostess acted super puzzled as to where she should seat us. She took us to the farthest corner of the restaurant. No wait staff greeted us. We sat for over 10 minutes being ignored by 2 other waiters working tables around us. We called to one of them and we immed got her to service our table. Everything was very slow coming out. The salads were an extra $2.50 for as much as we wanted .....but what we were served had already some kind of oil dressing on it as well as a side of Ranch dressing that I ordered. Waitress apologized and took it off bill. I had the custom pasta build with Brocollini. The pasta was good ex the only brocolli in my dish were the stout stems! We were there total 2 hours as we watched the 2/3 empty restaurant and waited for our meal service to complete. I read previous reviews and should have paid more heed to them. This restaurant needs to get their act together.
   

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4. D

   Diner1234 VIP

   Louisville13 reseñas

   1.0

   Comieron en 23 de febrero de 2020

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   Just bad from start to finish. Dirty silverware and glasses, terrible service, cold food. I just don’t have anything good to say. It’s a shame, because this restaurant used to be one of my favorites.
   

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5. GS

   GaryS

   Louisville2 reseñas

   1.0

   Comieron en 23 de febrero de 2020

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Macaroni Grill at one time was one of our favorite restaurants but we haven't visited in years. Unfortunately time hasn't been favorable to the restaurant. It appeared dingy and dirty. The Hostess was unfriendly and made it appear we were bothering her. Once seated it took forever for the wait staff to show up. I ordered Penne Rustica which was barely edible. My wife ordered Egg Plant and she said it was just OK. Based upon our poor experience I will never again visit your Macaroni Grill. There are too many decent restaurants to choose from in Louisville, Kentucky
   

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6. OT

   Comensal de OpenTable

   Louisville6 reseñas

   5.0

   Comieron en 16 de febrero de 2020

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Romano’s Macaroni Grill will always have a special place in my heart. This has been my childhood restaurant and watching several locations close, broke my heart. I’m thankful for all the times I’ve been and all the food I’ve enjoyed throughout so many years. Amazing service, amazing food! Well done!
   

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7. AB

   AllanB

   Louisville6 reseñas

   5.0

   Comieron en 15 de febrero de 2020

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The food was great! Service was excellent! Although they were greatly short handed, the service and food did not suffer. We will definitely be coming back.
   

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8. JM

   JacobM

   Louisville2 reseñas

   3.0

   Comieron en 15 de febrero de 2020

   1. Global 3
   2. Comida 4
   3. Servicio 2
   4. Ambiente 2

   My wife and I had reservations for 6:15pm. We arrived prior to our reservation but were not seated until 6:40pm even though tables appeared to be available. After taking our order the server never stopped to check on us until it was time for the check. Kitchen staff brought out our food and drinks glasses sat empty.
   

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9. ED

   ElenaD

   Louisville1 reseña

   1.0

   Comieron en 15 de febrero de 2020

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   We had reservations for 8:45 arrived at the restaurant 30 min early and the wait was still over an hour. We did not stay
   

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10. OT

    Comensal de OpenTable VIP

    Alabama2 reseñas

    1.0

    Comieron en 15 de febrero de 2020

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 1

    Absolutely horrible experience, we had a reservation at 8:30. At 8:45 requested an update was told there are 9 tables ahead of you. One hour after ordering we hadn’t received our salads, the restaurant was freezing cold come to find out the heat has been broken since December. Spoke to the manager about poor service and temperature - response, the issue is corporate. At approximately 10:00 pm setting at our table in coats and gloves to stay warm we decided to leave -never received our salads. This restaurant is an absolute disaster.
    

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