Romano's Macaroni Grill - Legacy
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Servers were AWFUL. I’m not normally one to complain about service or restaurants in general but my boyfriend and I had one of the worst dining experiences. The kitchen manager eventually came out and fixed everything for us and comped our meal, he was genuinely fantastic and we loved him. He was professional, courteous and all around great and really paid attention to us throughout our meal. He is the redeeming grace for this location.
Though there was a pretty long wait for a table, and then the food delivery (busy Valentines Day!!) the food was excellent and staff was pleasant and attentive!!
Very good dinner!!!!
Three of us met up for dinner. It was my first time there and we made a reservation for 730. We were seated at 8 pm. We waited 7 or so minutes before waitress came to table. We ordered when she came as we could tell it was chaotic. Appetizer came out after about 15 minutes. Then we waited and waited and waited. After awhile someone came to our table and asked if we wanted salad to hold us over until we got out meal. Meal came out an hour after we ordered during that time we witnessed two tables get up and leave after not receiving their food and a waitress storm out as well. Food arrived. Pizza was hot, pasta was cold and they forgot our other pasta dish. The took back the cold scampi and a few minutes later bright it back to the table after being microwaved(still not consistently hot but at least some of it was) at which time the shrimp was then rubbery and over cooked. The tiramisu was frozen(not sure if it was suppose to be). The waitress seemed to be overwhelmed and disappeared for long periods of time. Over all worse experience I’ve had in a restaurant and will not be returning.
Had reservation at 7pm, arrived 7:15, seated at 7:20. Place was crowded due to Valentine's Day. Service was slow, but sort of expected, all things considered, EXCEPT, our entrees didn't come out until a little more than 2 hours after we were seated. And they were like warm. After 4 requests for more water, we found a pitcher and did it ourself. They did comp 1 glass of wine since they brought out the wrong size. Every table around us (except 1) had 2 sets of patrons during the time we were there. We've eaten here several times and will return, just not on Valentine's. The dessert was quite good.
1. Our server disappeared after she took our order. Someone else brought us our food. She didn't check on us or how our food was. Our drinks ran out be she was not around. We didn't see her again until we asked for the check.
2. My wife's Eggplant Parmesan was half burnt!
3. We will not be returning anytime soon.
The chicken parmesan was good. The alfredo with shrimp was dry. Artichoke appetizer was good, as was the dessert. Service was terrible! The couple next to us came in after us, was served and left before us. We waited 45 minutes for our entrees.
It took 3 hours to get our food, to find out they lost our food order in the kitchen. Worst valentines experience ever
Terrible service. Manager tried to blame it on the fact is was Valentines Day, not sure why they didn’t staff correctly knowing they would be slammed. Waitress was grumpy and inattentive!! Will not return. We will go to another one from now on!
This restaurant is a favorite of ours, and one I would definitely recommend. The food and service are both good. The only problem is that sometimes the restaurant is noisy, which can make talking difficult.
Great places for drinks and appetizers after movies
Great service and value for a casual night out
Well, our server after we ordered wine and dinner, received the wine and bread..suddenly quit.
We were left hanging as were several others with no SERVER.
We noticed the issue and asked to talk to the manager who stated the server had abruptly quit.
we did get a 20% off our food and we were not in a hurry anyway.
They tried to catch up but obvious issues on New Years Eve for a 7:30 dinner
Extremely long wait for predinner drink order. Did not come until almost done with food. Waiter did apologize multiple times and Mgr stopped by to comp our drinks. We appreciated this. They said bar was backed up.
This was a NYE family dinner for a party of six. Our drinks took a very long time, the water never came until we asked 4 times. Bread service came late and the server did not prep the olive oil plates. When our meals came, it was obvious they had sat a long time under the heat lamps as the white sauces were shiny and congealed, and other things were dry. The food was tepid at best. The service was slow and the server kept my card until I asked for it which is a big gigantic red flag.
Overall the ambiance: NONE... the worst looking place with its stark lack luster appearance. The bussers were hanging around and when they did clear a table, they would drop things and leave a mess on the floor. The place was dirty. The hostess, was unfriendly and barely smiled. I would NEVER go back hear again. and for the prices.... the place should give or do more. As they say, it starts at the top and I can only assume the manager of this place just doesnt care anymore.
We had a reservation for Christmas evening. The restaurant was running out of food: bread, lettuce, chicken dishes, desserts. Since reservations were needed for the night, expectation would be that food on the specialized menu would be available, especially rather early in the evening. The price would have been good for that special menu, but when ordering off the menu, then the price went up for requested items that were available. We had to request silverware from the hostess and the waitress was so stressed that she was almost tossing things on the table and constantly looking around at her various tables. Her lack of good service and demeanor may not have totally been her fault. One of the meals ordered off the menu and one of the desserts were tasted and put aside.
I made a dinner reservation for 2 through OpenTable; however, when we arrived the hostess informed me they did not have a reservation for me. I provided her with my confirmation number and she very bluntly said she couldn't do anything for me and they were all booked up. I asked if an accommodation could be made because it was our Christmas dinner and she informed me they were booked (despite visible open tables) and she couldn't push someone else out because they didn't have my reservation. I asked for the manager and he apologized for the problem and worked to get us a table. It was a pre-set, 3-course holiday menu so we were already limited in our options. I requested soup and was told they were out. They were out of the rosemary fresh bread, so we got a small loaf of ciabatta bread. Of the 2 dessert options, the chose a pumpkin cheesecake and was told it was frozen and asked if I'd be okay with the gelato or plain cheesecake. It was 6 pm....how were they SO unprepared? It was such a hassle and we were already made to feel like an inconvenience. We didn't feel like paying $25 per person for a pre-set menu that barely had anything available so we left. It was a bad way to end our Christmas Day.
We went on Christmas Day and the Food and service were great as usual!! They had a specially priced 3-course Christmas menu that included some of their best entree options. Excellent food at a great price!
Our server was working hard but very overwhelmed by the business. I totally understand that it’s hard to staff on Christmas but if the restaurant is going to be open then they should be staffed and ready. This sadly was not the case.
We thoroughly enjoyed our meal! Food and wine was great. Stag did a pretty good job given the Holiday crowd.
We came for dinner Christmas Eve and, although we were expecting the restaurant to be busy, did not expect such a terrible dining experience. Even though we had a reservation, wait time was more than half an hour. During that time, we sat at the bar, to be ignored by the bartender for the first 15 minutes. After being seated at our table we waited for another 20 minutes before having to get up and ask if we were going to be served. And did the food make up for the extended wait? Not a chance. Parmesan fries were stone cold, chicken was rubbery and tasteless. We've been to dinner other times, other restaurants, when things haven't gone as they should. A manager is always present, coming by to right any wrongs and making you feel as if your patronage is appreciated. At Romano's Macaroni Grill, not a manager in sight. Will we ever go to this restaurant again? Not in my lifetime.
Incredibly slow service. Granted it was Christmas Eve, but they should have been more prepared. Never received a second glass of wine I ordered and then waited 30 minutes for the charge to be removed from our check.
Terrible terrible service. We asked for water, bread and refills multiple times on multiple occasions. Worst service I’ve experienced in a long time. Food was just bland and average. Nothing exciting.
Service was horribly slow, food was just ok, service was bland. Waitress didn't smile much, didn't talk much and looked like she was there against her will.
I hadn't been to Macaroni Grill in years, but they had reservations open on Christmas Eve (my first clue) and it used to be a great restaurant, so I booked it for my family of 4. The server was very nice to begin with, but I don't know if they were understaffed or what, but she was very inattentive from that point on. Our table had only been set for 2, that became evident when she started pouring wine and there were only 2 wine glasses on the table. I asked for wine glasses and she only brought back one. We were only offered red wine. I asked if they had white and she said yes, but never brought any, so my son and I decided to just share the one glass of red. We asked for 2 more napkins and plates when she brought the bread. We got napkins, but never any plates. Had to ask for waters. Then she disappeared. We asked for more bread...they were out and needed to make more. We waited with nothing while they baked more bread, thinking we would be getting our salads. She finally brought some more bread (still no plates), then our entrees show up by another server. I said we never got salads and he rushed away like it wasn't his problem. Our server never checked on us again until we were finished. She asked how everything was and I told her were never got any salads, she said "they never brought them?" and rolled her eyes. Had she checked on us more she would have known that. She asked if we wanted dessert, but by that time we were over the whole experience. She brought the bill and said "I took your salads off", like she was doing us a favor. My husband said, "I would hope so...we never got them!" She did redeem herself in that I left my cell phone on the table and she followed us out to bring it to us, which then made me feel bad for leaving her a small tip. I hate leaving negative reviews, but this was the worst experience I have had in a restaurant...that used to be upscale...in a long time. After reading others, it appears this is a common problem.
Our server, Bow was excellent, however the food isn't what it was a year or so ago. My chicken was small, overcooked pieces. The house white wine was lousy.
Awful service. Server was inattentive and seemed mad at the world. No team work. Very disappointing place to bring a group of 11 to for a birthday celebration. Orders were wrong.
At best, the food was mediocre. I was hoping to be pleasantly surprised since I usually do not frequent very large chain restaurants. The family was given gift cards so we thought why not try it.
The service was fine. The young girl did her best to keep up with a VERY busy and loud atmosphere. However, we did have to ask for several items repeatedly. The appetizers were fine. Unfortunately, my mother's soup (bisque) was very salty and had to be returned to the kitchen. However, the server was kind enough to offer to remove it from my bill.
I tried their house Truffle Mac and Cheese. The dish was slathered in a salty orange cheese sauce (that reminded me of something you buy) in a jar and topped with a very salty coating of garlic breadcrumbs (??). Instead of returning it, I just picked at it and called it a night. The other entrees ordered were OK.
Overall, I was disappointed. My in-laws used the opportunity to try new foods, and they did not care for any them (and I can attest to those entrees' preparation). I had to reassure them that if they had the same dish in any another restaurant, they would probably enjoy it.
Upscale food,decent prices
Wanted Steak and Potatoes. Sheepish waiter comes back aft 10min and said they ran out. Barely an apology. And no acknowledge nor apology from the Night Manager that was walking around greeting tables, Probably will not return. Ambience poor too. Other adjacent tables left with dirty dishes and stuff aft those diners left. No bus help to clean tables. Slow night doesn't mean tables can be left sirty and uncleaned.....
The food was good, not great, and so over priced. The service from the hostess was good and the manager stopped by which was nice, but the waitress was not great. We had to flag down someone constantly just to keep water in our glasses. The waitress forgot to bring stuff we asked for every time. When we asked about the choice options on our meals she explained that it comes with one thing and she wasn’t supposed to ask if we wanted the other choice because they didn’t have enough. When I started to ask her how the Caesar salad was going to be made with the romaine recall, she interrupted me and explained what they were subbing it with in manner of “Guh...why do I even have to answer this” attitude.
The price for the food was pretty high for what we ordered. We can definitely get better Italian food AND service for a better price at many other places.
A few things to comment on. We got there and were seated quickly, and then things started going south. It took a good 5 minutes before someone came to the table to offer water. Once the server came, they forgot butter. Literally 10 minutes later we got butter after asking her twice. It was another 5 minutes before she took our order. At this point we had been there for over 20 minutes before putting our order in!
Our food was good, except for the chicken parm, which was way burnt. It took 5 minutes to flag down our server, we told her and showed her the issue, and she had kitchen make some more. The replacement was fine. But now we have been there for about 50 minutes and our server can’t be found. Again another 10 minutes and she came back, and we received the bill.
Needless to say, the food was good including the non burnt chicken Parmesan. But the service was simply not good.
Ok, that was a bit annoying. But then the entre came out, and some problems
We ordered their three entre plate, lasagna, chicken parmigiana, and Mac n cheese.
Was a very busy night when we went. But we enjoyed our dinner. Wine, appetizer & meal were delicious.
Great place for an event and our server was awesome!
The service was terrible. The first table they put us at was dirty. They advertise unlimited soup or salad, but our server never came back to ask if I wanted more. We were very disappointed and will never go back.
He food was ok. Our server was terrible. My wife orderwd unsweet tea- had to ask 3 different people in order to get a sweet and low. Also our server neglected to bring our table bread until we asked. I understand that everyone can have a bad night, but I probably won't go back to this location.
It took 1 1/2 Hours to get our food. 45 Minutes to get our bar drinks. My beer was warm, which tells me it sat for a long while before delivered. Was not busy at the time with many empty tables. Manager gave us 1 comp meal for our troubles out of 5 of us. He seemed like it was no big deal that we were unhappy. I never complain, but this was an awful experience. Will not ever go back!
Staff was friendly and accommodating for our large group. Lovely atmosphere that allows for conversation.
I usually give them an amazing review but cannot this time due to the restaurant being closed down due to an electrical storm outage..we could not cancel the reservation due to either them not answering but more likely because they were unable to as the phones were more likely than not out as well..knowing this we will definitely be back!!
Overpriced considering the quality of food was average.
Service was ok, but not very attentive considering the restaurant wasn't busy at all.
Service was very poor. She was very slow and even rolled her eyes at my son when he requested fresh Parmesan for his entree. Two of us sat with empty water nearly the entire meal and she didn’t even give us the courtesy of a drop by. The manager was non existent. For a Sat evening is not a good sign.
The restaurant did not have our Open Table reservation for 7 people. We only had to wait for about 10 minutes for a table, but were told that we wouldn’t have a waiter for 30 minutes. Not handled very well by the manager.