Romano's Macaroni Grill - Franconia

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1. KH

   KerryH

   Washington DC

   3 reviews

   4.0

   3 reviews

   Dined on June 19, 2022

   overall4food4service5ambience5

   I had not been to the Macaroni Grill in about 2 years. I forgot how good it was. Our waitress was very good, friendly. The food was delicious. I will be back again soon.

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2. OT

   OpenTable Diner

   Washington DC

   1 review

   2.0

   1 review

   Dined on June 11, 2022

   overall2food1service5ambience1

   We always loved coming here but it has gone downhill. Our server was wonderful but the food is not the same as before. Lobster bisque salty, chicken Parmesan overcooked and half of the items on the dessert menu we couldn’t order. They were scratched off with a pen. The bathroom I think might have mold. It was not worth going.

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3. OT

   OpenTable Diner

   Washington DC

   1 review

   5.0

   1 review

   Dined on May 8, 2022

   overall5food5service5ambience5

   Everything was Great!!!!

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4. FM

   FailedMothersDayDinner

   Washington DC

   1 review

   3.0

   1 review

   Dined on May 8, 2022

   overall3food2service2ambience3

   two COLD Chicken Marsala's and a kids bowl of COLD butter noodles. informed waiter, microwaved HOT = crunchy al dente noodles, had to ask for extra sauce as none was with the chicken. the amount of chicken was small for $20.50, we each had an appetizer, bread and oil, each had two salads (unlimited for $3), and we ate all of the chicken, we found desert else where! There's a $2 "Temporary Inflation Fee" charged per table... this was not worth the $80 charged (excluding one refunded chicken)

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5. CL

   ChrisL

   1 review

   1.0

   1 review

   Dined on May 8, 2022

   overall1food2service3ambience3

   The lady seating people was mad and complaining to customers by 12:30 Noon.

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6. MJ

   MelissaJ

   Washington DC

   3 reviews

   1.0

   3 reviews

   Dined on May 7, 2022

   overall1food1service1ambience2

   The food was salty! We ordered the steak with mashed potato and broccolini which was the best dish. Shrimp with capellini, pasta milano, penne rustica, caesar salad and fried calamari. The restaurant wasn’t packed but service was so slow! I was quite frustrated by how our waitress didn’t come to check on us after the food arrived. She was nice though but the service was horrible. The food portion was pretty small, too. Would not come back.

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7. KP

   KaraP

   Washington DC

   3 reviews

   vip
   2.0

   3 reviews

   Dined on April 9, 2022

   overall2food1service5ambience2

   Food was not good. I got the ricotta meatballs and spaghetti with Ragu. The meatballs were small and dried out, no ricotta in them at all. They were inedible. The ragu was greasy. The Caesar salad was watered down and bland.

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8. OT

   OpenTable Diner

   Charleston

   1 review

   1.0

   1 review

   Dined on April 1, 2022

   overall1food2service3ambience5

   The food was not good at all. This is our sons favorite restraint, even he didn’t like it this time. On top of this, we were charged a $2 inflation fee on our bill. Help me understand, I have to pay my inflation and yours? Who’s idea was this?

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9. JC

   JoshC

   1 review

   5.0

   1 review

   Dined on February 15, 2022

   overall5food5service5ambience5

   I understand that it what short staff due to Valentine’s Day. Our waiter was nice, energetic, and conducted himself as a high class professional even though it was very busy. He still managed to keep smiling and never once complained. Great job my friend!

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10. L

    Lam101

    1 review

    1.0

    1 review

    Dined on February 14, 2022

    overall1food1service1ambience1

    If I could leave 0 stars I would, sat for half an hour and got nothing but rude stares and servers avoiding our table.

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11. M

    Matt

    1 review

    5.0

    1 review

    Dined on January 7, 2022

    overall5food5service5ambience5

    Highly recommend this restaurant. Very friendly and attentive wait staff. The atmosphere was great—they keep the music at a nice volume so you can have a comfortable conversation. Food was well prepared. Highly recommend, particularly over so many other peer chains in the area.

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12. D

    Dale

    Washington DC

    4 reviews

    5.0

    4 reviews

    Dined on December 14, 2021

    overall5food4service5ambience5

    Four of us went to Macaroni Grill to celebrate a birthday. The place was beautifully decorated for the holidays and the service was excellent. We went in the afternoon, before the usual dinner hour, so the restaurant was quiet. The food was well prepared and the staff very attentive. A good place to go for any celebration!

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13. S

    Savanna

    Richmond

    26 reviews

    vip
    1.0

    26 reviews

    Dined on November 9, 2021

    overall1food2service1ambience1

    Abysmal service provided by Manuel. When reported to management, she provided apathetic excuses with a languid attempt to rectify. Horrible representation of the company by both parties in general.

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14. X

    Xnyorkr

    Washington DC

    3 reviews

    5.0

    3 reviews

    Dined on October 16, 2021

    overall5food5service5ambience5

    Had a pasta and shrimp dish that was excellent. My friend had lobster ravioli. He also like it. Service was quick and attentive. Music was a little loud, but otherwise it was a good experience.

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15. M

    Misnick

    Washington DC

    22 reviews

    5.0

    22 reviews

    Dined on May 22, 2021

    overall5food4service5ambience5

    Gluten and Dairy free options available. The bread is amazingly free of gluten and dairy. My new favorite casual Italian place.

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16. OT

    OpenTable Diner

    Washington DC

    2 reviews

    1.0

    2 reviews

    Dined on February 15, 2021

    overall1food1service1ambience1

    Valentines date. We drove there for 40 minutes and when we got there he rudely told us to go because they are overbooked...

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17. TA

    TA123

    1 review

    1.0

    1 review

    Dined on February 15, 2021

    overall1food1service1ambience1

    Didn’t even get to eat!! And I still don’t understand how reservations were backed up when I made mine in advance... very disappointed.. ended up having to order pizza for my Valentine’s Day dinner..

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18. MG

    MavaraG

    1 review

    1.0

    1 review

    Dined on February 15, 2021

    overall1food1service1ambience1

    I made reservations on here. Got there and they wouldn’t accommodate us. Said that this website wasn’t affiliated with the restaurant. Gave us a long waiting time, but we didn’t stay. We went elsewhere

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19. D

    Doug

    1 review

    4.0

    1 review

    Dined on February 5, 2021

    overall4food4service4ambience4

    In general a pleasant experience. The person seating people though had an attitude. He said they don't do reservations even though we had made one online. It wasn't a problem but he just came off as very grumpy and unpleasant which is not a great way to start the dining experience. Our server was young and inexperienced but she was really great. The food was pretty good but it is not something I will remember or crave such that it causes me to go back again. They need to work a little harder at washing their dishes and cutlery as it had water spots and streaks and in some cases had grease (we sent those plates back).

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20. OT

    OpenTable Diner

    Washington DC

    18 reviews

    vip
    3.0

    18 reviews

    Dined on January 28, 2021

    overall3food3service4ambience2

    The waiter was attentive, however, the ambience and environment have been significantly impacted. I used to like this place, now I’d think twice before coming in.

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21. LH

    LindaH

    Washington DC

    1 review

    5.0

    1 review

    Dined on December 25, 2020

    overall5food5service5ambience5

    Macaroni Grill is our new 'go to' place for special occasions, and it never disappoints!

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22. OT

    OpenTable Diner

    Washington DC

    1 review

    vip
    1.0

    1 review

    Dined on December 12, 2020

    overall1food2service1ambience1

    Restaurant was empty but it took forever for the wait staff to take our order. When we finally received our order, my wife’s meal was cold. Definitely not worth the headache, time, or money.

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23. DP

    DerrickP

    1 review

    5.0

    1 review

    Dined on December 5, 2020

    overall5food5service5ambience4

    Had trouble choosing dinner, so I ended up having lasagna bolognese; it was good! The server was good/attentive. The only other comment I have has to do with the menu; they may want to better diversify their menu selections.

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24. LH

    LindaH

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on November 26, 2020

    overall5food5service5ambience5

    We love coming to the Macaroni Grill for special occasions! They remember us!

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25. s

    sly9

    Washington DC

    6 reviews

    5.0

    6 reviews

    Dined on November 24, 2020

    overall5food5service5ambience5

    Great food, table service was wonderful. Unfortunately, host met me with "we don't the reservations" I showed him Open Table reservation, and he said "We don't take OpenTable Table, I don't have any internet up here." Very odd. Otherwise a wonderful experience!

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26. NG

    NelsonG

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined on October 10, 2020

    overall5food5service5ambience5

    We thoroughly enjoyed our meal—from the soup, to the appetizer, to our entrees! It was wonderful especially since the Macaroni Grill near us closed permanently. So the extra drive was worth every mile. The service was great too!!!

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27. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 4, 2020

    overall5food5service5ambience5

    Everything was clean good social distance for every table our server his name was Nate he was friendly and had an amazing personality food was great and it was serve fast!!!

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28. MS

    MarvinS

    Washington DC

    4 reviews

    5.0

    4 reviews

    Dined on August 1, 2020

    overall5food5service5ambience5

    Great food at great price combined with great service made it a wonderful experience.

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29. JC

    JeffreyC

    1 review

    3.0

    1 review

    Dined on July 4, 2020

    overall3food2service3ambience1

    Why aren't these type restaurants email blasting their customers that they have reopened fully. Friday nite at 8 we were the only customers and another party came in 30 minutes later. Our appetizer was overcooked and the entrees not up to their usual standard.

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30. CW

    CynthiaW

    Washington DC

    9 reviews

    vip
    1.0

    9 reviews

    Dined on February 16, 2020

    overall1food1service3ambience1

    Horrible! Wow, this place has really gone down hill. Even though we had a reservation, we had to wait more than a half hour for our table because apparently the kitchen was running way behind. Then, we got sat in the way back of the restaurant, a section of it that was clearly used for storage and overflow of items. It was a mess. We were also sitting under large ceiling vents blowing COLD air (it was 36 degrees that nigth). The only redeeming part of it was our waiter, he was friendly and tried to defuse the situation a bit. DO NOT eat at this place - don't waste your time or $. Would recommend going elsewhere for sure!!

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31. OT

    OpenTable Diner

    San Francisco

    2 reviews

    vip
    5.0

    2 reviews

    Dined on February 15, 2020

    overall5food5service5ambience5

    Great service

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32. OT

    OpenTable Diner

    Washington DC

    1 review

    1.0

    1 review

    Dined on February 15, 2020

    overall1food1service1ambience1

    It is a very crowded place and if you reserve online or not it doesn't matter if there is a line... it is first come first serve. A pizza place like Romano shall have a gluten free menu ...but they said they don't have one so you can't find what you want to find if you head there with some food allergies.

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33. OT

    OpenTable Diner

    Washington DC

    3 reviews

    1.0

    3 reviews

    Dined on February 15, 2020

    overall1food1service1ambience1

    Honestly the whole experience was a total disaster. I set a reservation for 7:35 and was not seated until 8:05. The manager was not organized, and was terribly understaffed. When we were seated, there was not a server for our area so another server took over a whole 20 mins later. The manager refused to make up for the terrible service, and we decided to pay and leave when essentially we didn’t have to because our food did not get to us until 9:00. I will not be going back here for any occasion nor would I recommend this place to anyone!

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34. ET

    EileenT

    1 review

    1.0

    1 review

    Dined on February 15, 2020

    overall1food1service3ambience1

    food is overpriced. my date got cold potatoes and overcooked steak. my salmon was nothing special

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35. T

    Tigger

    Washington DC

    55 reviews

    vip
    4.0

    55 reviews

    Dined on February 15, 2020

    overall4food5service3ambience3

    Excellent food. However, was told we would need to wait 45 minutes to be seated, despite having a reservation (but it was valentine's day). Was also told that the lasagna bolognese did not have pork in it but found out half way through that it did.

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36. OT

    OpenTable Diner

    Washington DC

    1 review

    2.0

    1 review

    Dined on February 15, 2020

    overall2food5service4ambience3

    Reservations service suck

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37. OT

    OpenTable Diner

    Washington DC

    1 review

    1.0

    1 review

    Dined on February 15, 2020

    overall1food2service1ambience2

    We made a reservation through open table and still had to wait for 40 minutes for a table. After we were seated we didn’t have a server at our table to even greet us until we asked 20 minutes later. The food was not warm when we got it and our server barely checked on us. We had to ask another waiter for the check. Very poor service.

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38. OT

    OpenTable Diner

    Richmond

    5 reviews

    3.0

    5 reviews

    Dined on February 15, 2020

    overall3food3service3ambience3

    Food was okay. I miss the old Macaroni Grill ambiance.

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39. DD

    DrewD

    1 review

    1.0

    1 review

    Dined on February 15, 2020

    overall1food3service1ambience2

    The service was terrible. We had a reservation, but still had to wait 30 minutes past our reservation time to be seated. Once we were finally seated it took another 20 minutes for a waiter to even come by and introduce themself, let alone take a drink order. At one point I got and asked an employee if they could point me towards the restroom. She ignored me even though I was right in front of me, and then after asking a second time she sullenly said “I don’t know where it is” without even looking up or making eye contact. For an employee to claim not to know where the bathroom is, she’s either rude, or a moron. Neither is acceptable.

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40. OT

    OpenTable Diner

    Washington DC

    4 reviews

    2.0

    4 reviews

    Dined on February 14, 2020

    overall2food3service1ambience2

    Normally I don’t set expectations for going to eat, but I figured on Valentine’s Day I should get a reservation if I was planning to go out and eat to avoid the last minute crowds. So, after setting an early reservation, I got there 5 minutes early and had to wait 35 minutes to be seated. Once seated there were visibly 9 tables open that could have been used to seat us and others. Once at the table I waited 15 minutes for someone to take my order, after I flagged someone down to ask. Once they brought the drinks I informed them that the table next to ours also had not been helped. Our server was slow, unresponsive and basically invisible after we placed our order. It was not a pleasant experience but at least the order was made well.

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