Romano's Macaroni Grill - El Paso

Romano's Macaroni Grill - El Paso reviews from people who’ve dined at this restaurant. Based on recent rating.

1. S

   Simone VIP

   El Paso69 reviews

   5.0

   Dined on March 8, 2020

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was good. Grace, our server, was very attentive.
   

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2. JE

   JESSV

   El Paso1 review

   1.0

   Dined on February 15, 2020

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   To start, I'm only rating 1 star because I cannot rate negative stars. First, I'll start by saying that granted it was Valentine's day, no excuse for the service we received tonight. My husband made reservations for 6PM and we arrived at the restaurant at 5:30. After seeing numerous couples being sat before us, some without reservation, I finally complained at 625. They got names mixed up. Finally sat at 630. By that time we already knew what we wanted so we wasted no time telling our waiter our entire order. After my adult beverage didn't come even after we asked waiter to check on our drink order. I got up from my seat and went to the bar. Turns out our waiter never put it in. After an hour wait, and no appetizer served. We asked for the manager (not sure what her name was but I could tell you she was the only red head lady there) . She never came to our table after 10 minutes. Very unprofessional! She was too worried about the front line instead of the people that were dining. My husband and I decided to give up. To sum up our visit, all we got was 1 glass of water and 2 bread throughout the 1 hour we sat at our table. It was a horrible experience and I could point out 2 other couples had the same issues ands walked out as well. On a positive note, the busboys where working hard to turn tables and the young man named Khalid was all over the place working his tail off. I only wish the manager would give half the effort her employees do.
   

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3. OT

   OpenTable Diner

   Houston1 review

   4.0

   Dined on December 27, 2019

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Despite being understaffed for the Holidays they did their best to accommodate our large family table. Food was great.
   

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4. OT

   OpenTable Diner

   El Paso2 reviews

   5.0

   Dined on December 9, 2019

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Anniversary dinner with friends
   

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5. DB

   DanielB

   Chihuahua1 review

   4.0

   Dined on November 28, 2019

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Yes but with a caveat. Service has gone downhill lately.
   

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6. S

   Slimjim

   Chihuahua1 review

   2.0

   Dined on June 8, 2019

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Services was not bad but, I felt like I was being served by Morty ( Rick and Morty show). The kitchen was very loud ( like playing around, not being professional). Lastly, there was not customer on a Friday night and that is not usual... Not going back.
   

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7. Y

   Yolie

   Chihuahua2 reviews

   5.0

   Dined on May 29, 2019

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Table was not ready when we got there at4 25......had to wait for them to set up. So why make a reservation when they didnt know about it. I had to tell them I had a confirnation.
   

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8. E

   Eric

   El Paso12 reviews

   2.0

   Dined on May 12, 2019

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Macaroni’s is usually pretty good, but we went on Mother’s Day, and the restaurant was out of several items, from pepperoni, to croutons, to soups. It made for a pretty disappointing experience, especially on a holiday like this. To top things off, some of the items we received from the kitchen were cold, and one of the items we received had a hair in it.
   

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9. JG

   JorgeG

   Chihuahua1 review

   5.0

   Dined on May 12, 2019

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love it! it never fails aleats great food and awesome atmosphere
   

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10. HG

    HoracioG

    Phoenix1 review

    2.0

    Dined on April 28, 2019

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 3

    Staff was amazing friendly food was bland. I could have had a weight watchers tv dinner with more taste.
    

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