Romano's Macaroni Grill - S. Arlington
Book your next event with us
Did not have enough Staff to support crowd. Overall Bad experience.
Reservation did not matter at all at this location. First come, first served.
Our waiter was the slowest waiter that we have ever had anywhere! We eat at Macaroni Grill fairly often and we have never had such a slow waiter. His name was Blake although the name on our receipt said Robert. He was a nice young man, but he had no sense of urgency at all and he could not double-task at all. We waited about 15 minutes before he realized we were even there. We ordered drinks and he brought out our appetizers about 15 minutes later. We asked another waiter about our drinks and we finally got them. When we finished our entrees, we sat there at least another 15 minutes before we were able to wave him down and order our desserts. It took another 15 minutes for him to bring them out. We also had to wait a very long time for our check. This was around 6:20 pm and the restaurant was not even close to being full. The other 3 tables that he was waiting on were also having the same problems we were. We will return because we love Macaroni Grill, but if he is our waiter, we will ask to be moved to another waiter.
Restaurant was not prepared for for the amount of people
On Xmas evening Dinner.
Reservations was at 6:30pm party of 4
We were seated around 7:00pm served main corse around 7:45pm
I do understand it was Christmas and thankful they were open but the management should have been better prepared.
I never give anything a bad review, but I used to work at Macaroni Grill and I'm at a loss as to how it's still in business. We left before we got sat. Guests were leaving without being served, complaining there was no silverware and service was terribly slow. All but one server looked miserable, nobody was in a hurry to do anything, and the hostess was a bit condescending. I understand that they were working on Christmas and that sucks but they were clearly short staffed and I'm sure that didn't help anyone's attitude. If a restaurant can't be prepared for business on a day like that, they should close and let the employees stay home with their families. This was on the management, not the staff. I made the reservation under the assumption that the restaurant was prepared to do business on Christmas. I was sadly mistaken.
Went for our reservation on Christmas Eve and the restaurant failed to put our reservation and everyone else who reserved online on their books. They said we would have to wait 45 minutes. We left and will not go back again. They almost ruined our Christmas Eve.
service was slow, they were out of ice tea, also out glasses, served our water (since they were out of ice tea)in styrofoam cups,took almost one hour for our food to arrive after we ordered.
We had made reservations for Christmas Day. We got there on time and they still had us wait over 15 minutes. When I got tired of waiting, I asked the hostess how long we had to wait and she said that there were two people ahead of us.
After waiting for a while I went up to her again and I told her that we had made reservations for 3:30 and it was well past that time. After a while she seated us.
Our waitress was not very good. We asked her for some extra bread and totally ignored us. She kept walking by us but would not make eye contact. I got tired of waiting for the extra bread and so I asked another waitress that passed by and she brought us the bread as soon as I asked her for it. I needed a refill of my tea and our waitress never asked if she could refill it. I definitely do not recommend this place.
The food was very creative and very tasty. Service needs more training, but understandable since it was Xmas day.
My family and I wanted to have a great Christmas dinner here. Unfortunately we had to use styrofoam cups because there was no glass and it took forever for us to get silverware and bread. When our food came it was delicious and warm. Overall a decent experience. Just negatively impacted by having to use styrofoam when paying $25 for a steak.
Great service and great food. Thank you!
Our server basically shoved us off when we didn’t order appetizers or alcohol. A table had been sat 10 minutes after us and she took good care of them before coming to us. Our salads were not brought until after the entree when we ended up telling the manager, who brought our entree out, that we didn’t want them anymore and he completely understood. The waitress however, basically forced the salads on us after the fact. She never came back until time for the check, which took a long time to get. We had our card sitting out and the manager noticed so he took it to process. But when the waitress came back to return our card she plopped the check book down on the table and kept walking.
We have never had trouble with this restaurant as far as I can remember especially with the food. Well, this time around it was sub-par.
We were only the second group that came in that morning so really there were no excuses. To be honest we haven’t come in awhile but always remember the food as being good and the prices were reasonable. Well the prices have gone up. I will talk about my food because, honestly, my families’ were nothing extraordinary either. Anyways, I ordered Eggs Benedict as they were preparing it a different way with pesto basil hollandaise sauce. Love trying new things. So this dish was so disappointing as they cooked the eggs hard boiled. Yes hard boiled not poached as described. They weren’t busy yet and could have taken their time with this. The waitress offered to get them to re do it but really why when the whole family was already eating. So, not worth the prices for the meals (breakfast/brunch) we were served.
The food was awesome. Our server seemed to be new and forgot our drinks and other things. But, she was very nice and all turned out well. We appreciated her working on Thanksgiving. Would highly recommend!
Food was delicious. Service very good, waitress was personable and very friendly.
Food tasted bland, salad seemed pre-cut, bread was good. The sausage rigatoni featured small pieces of ground up sausage, very little. Restaurant quiet, looks nice.
The food is usually great, but it was a little salty today. They advertise unlimited mimosas, but they actually cut you off at some point. I'm not sure why because there can't be much alcohol in them. The server was cool, but they messed up our bill badly, so our meal was comped. Overall, it wasn't too bad.
We have been going to Mac Grill for a long time and it is always very satisfying with good food and a good selection of wines. Good for groups also.
The University location accommodated us several times for big groups at the very end of opening hours and we could stay a bit longer.
Your General Manager has stopped caring. He has let his cooks take over in a bad way. The food here used to be delicious and taste like someone in the kitchen cared about their job. Now, it has gone down the tubes. It's a shame.
Great food, excellent service
Our server, Whitney, was OUTSTANDING. We had a large, last minute group of 15 and she was VERY patient with us and had a great sense of humor. Food was great and came out fairly quickly.
The food and drinks were very good, but a little pricey. Our server, however, was not very good. Maybe he was new.
This used to be our favorite family place, man has it gone downhill. Bread was overly salty, spinach artichoke dip was cold, penne rustica (usually the best pasta dish EVER) tasted like nothing but microwaved chicken and garlic.
We went there for Father's Day. Everyone loved their food and our waiter (Guy) was great! It had been several years since we had been there and we all wondered why we waited so long to go back!
The calamari quantity was smaller than expected for sharing. We have ordered this before from the same restaurant different locations. Also bread was not fresh. Pizza was good. The pasta had too much sauce and only 2 pcs of scallops and 5-6 Shrimps. Very disappointed. Must be the location as we have been satisfied in the past from another location
Service was excellent, house wine very good, food delicious. My husbands food was hot, mine was warm. I like hot food, but it was not worth sending back to the kitchen. The house salad was unexpectedly delicious. The light salad dressing and mixed greens was delicious. We ate early on a Sunday (5:30) so it was not busy. I had the ravioli with cheese stuffing which I thought somewhat overpriced for four pieces. Eggplant parmigiana that might husband had was the best we ever had. Thanks Macaroni Grill for the delicious meal.
Have always gotten a great meal here! There is a good variety of dinner choices and food is delivered to the table quickly. Caprese chicken is my choice! Delicious!
We went for a family birthday party. Had a group of 15. They called a day before to confirm our reservations and everything was perfect when we arrived. Request Theodore for your waiter. He got everything perfect, including friendly conversation with our group! Wonderful time and the large portions were great tasting as well!
Good food, inattentive service which i guess now comes with rhis type of restaurant.
Good food, timely service a little over priced but overall a good experience.
Great place to spend Mother’s Day! And our server was so great. The food was better than I thought it would be, it was scrumptious. Fantastic job on the service.
Usually Macaroni grill is pretty consistent; not foodie worthy but at least kid friendly. So disappointed with our meal. Bread was burnt, pizza not cooked thoroughly and our appetizers were not good. Sorry, maybe just a bad day, but with all the other restaurant choices in the area, we won't be back to find out!
It had been a while since I had been at this restaurant/location and the first time with my wife. We both thoroughly enjoyed it! She like her Italian mule and the food was delicious - we thought it was better than a competitor. Will definitely be returning!