Rod 'N' Reel

Commentaires sur le restaurant Rod 'N' Reel de personnes qui y ont mangé. Selon des cotes récentes.

1. L

   Lisa

   Washington DC1 commentaire

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 4
   4. Ambiance 3

   When we first arrived, the doors were locked. Had to knock to gain entrance. Although in chafing dishes, What was supposed to be hot, was warm at best. First dish of potatoes was cold, salmon was dry. Our grandson said the ham was cold and the beef was warm. I can only hope, all this was because of the renovations. Hopefully next year will be better 🤞 Thank you Lisa Wood
   

   Rod 'N' ReelA répondu le 21 avril 2025

   Lisa - thank you for your feedback. We sincerely apologize for the inconvenience you faced with the locked doors and the temperature of the food. We are committed to improving our services and meals for next year and hope to provide you and your family with an amazing experience. Thank you for your patience and for sharing your thoughts.
   

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2. T

   Tuneap

   Washington DC4 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Delicious food great service wonderful experience
   

   Rod 'N' ReelA répondu le 21 avril 2025

   Tuneap - Thank you so much for your kind words! We're thrilled to hear that you enjoyed the delicious food and experienced great service during your visit. We aim to create wonderful experiences for our guests, and your feedback truly motivates us. We look forward to welcoming you back soon!
   

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3. C

   Cindy

   Washington DC1 commentaire

   2.0

   Y est allé le 20 avril 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 2

   The food was just ok and everything was self service. The room was next to the casino. We felt rushed to leave for next seating. Certainly not worth the $55/plate. Won’t ever do that again.
   

   Rod 'N' ReelA répondu le 21 avril 2025

   Cindy - Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations, especially regarding the food and atmosphere. We appreciate your comments about the self-service and the seating rush, as they help us improve. Your satisfaction is important to us, and we hope you'll consider giving us another chance in the future.
   

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4. K

   Krissy

   Washington DC4 commentaires

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 4

   We had a reservation time at 1230. We went straight up to the buffet and there were several items missing. No fried chicken, no bacon, lemonade and water station was empty twice when we went to get a drink. Potatoes were cold, no seasoning on several dishes. Bathroom availability was lacking. Had to take a very long walk with young children. (I believe there is a shorter walk to get there but were sent the longest route possible.) We have done the Easter brunch before and had a much better experience. Today 4/20/2025 was not a good experience. Good points to mention… the decoration was on point and beautiful…the Easter Bunny was fantastic! Staff were friendly. The main building, though it’s not open yet, we walked through to get to the outside area, looks amazing!
   

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   Rod 'N' ReelA répondu le 21 avril 2025

   Krissy - Thank you for sharing your feedback regarding your recent experience at our Easter brunch. We're truly sorry to hear that the food offerings and bathroom accessibility did not meet your expectations, especially since you’ve had a better experience in the past. Your comments regarding the missing items and food temperature have been noted, and we'll address these issues with our team to ensure improvements are made. We're glad you enjoyed the decorations and the Easter Bunny, and we appreciate your recognition of our staff's friendliness. We hope you’ll consider visiting us again in the future for a more enjoyable experience.
   

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5. C

   Cheryl

   Washington DC1 commentaire

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 2
   4. Ambiance 4

   We attended the Easter brunch. Our reservation was at 12:30. There was no line when we got there so we were able to get a table (outside in the sand) right away which was great! The problem we had was the food was not being replenished fast enough therefore your food was cold waiting on other stuff. (First there were enough biscuits but no gravy, then there was enough gravy but no biscuits) Alot of people standing around waiting for food. For the price you paid for brunch, this should never be a problem. Other than the food, everything else was good.
   

   Rod 'N' ReelA répondu le 21 avril 2025

   Cheryl - Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the atmosphere and that you were seated promptly. However, we sincerely apologize for the delays in food replenishment and the challenges you faced with the biscuit and gravy situation. Your feedback is invaluable, and we will address this with our team to ensure a more seamless dining experience in the future. We appreciate your understanding and hope to have the opportunity to serve you again with an improved experience.
   

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6. J

   Judy

   Washington DC1 commentaire

   1.0

   Y est allé le 20 avril 2025

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 3

   Overall experience compared to previous years was very poor. Food was lukewarm, if not cold. Took forever to replenish as needed. Coffee was cold. Ran out of water and never refilled. No assigned servers available to individual tables to take drink orders or clear plates as was done in the past. No pies or cakes for desserts made available for those that had lunch items. Why a gratuity is charged, no reason for, especially after the crazy ridiculous price for what was offered and what we got. So very disappointed! Never again!
   

   Rod 'N' ReelA répondu le 21 avril 2025

   Judy - Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had this year, especially regarding the temperature and availability of food and beverages, as well as the level of service you received. We appreciate your comments about the dessert options and gratuity, and we will take them into consideration as we strive to improve our services.
   

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7. T

   Teresa

   Washington DC1 commentaire

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Attended the Easter Brunch. Food, service and atmosphere were very nice. Brunch was served outside under the tent with a beautiful view of the water and nice music playing in the background. Loved that everything was pre-paid so didn't have to worry about anything once your seated. Very nice job Rod N Reel.
   

   Rod 'N' ReelA répondu le 21 avril 2025

   Teresa - Thank you so much for your lovely review! We’re thrilled to hear you enjoyed the Easter Brunch, from the food and service to the beautiful outdoor setting. It’s our goal to create a stress-free and enjoyable experience for our guests, and we're glad that the pre-paid option added to your convenience. We hope to welcome you back for another delightful meal soon!
   

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8. P

   Patricia

   Washington DC1 commentaire

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 4
   3. Service 4
   4. Ambiance 3

   It was great expect for the screaming, crying children. I understand Mom and Dad need a morning off, leave the kids at home with the grandparents .
   

   Rod 'N' ReelA répondu le 21 avril 2025

   Patricia - Thank you for your feedback! We're glad you enjoyed your experience overall, but we understand that noise from children can be disruptive. We appreciate your suggestion and will consider ways to create a more peaceful atmosphere for all our guests in the future. We hope to see you again soon for a more relaxing visit!
   

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9. K

   Kayla

   Washington DC3 commentaires

   5.0

   Y est allé le 20 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Everything was wonderful! Beautiful view and a great selection of food.
   

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10. M

    Mel

    Washington DC1 commentaire

    2.0

    Y est allé le 28 novembre 2024

    1. Cote globale 2
    2. Nourriture 3
    3. Service 3
    4. Ambiance 2

    We went to Rod N' Reel years ago for a buffet dinner, and the entire place, including the buffet, has drastically changed. It is no longer a cozy atmosphere on the water- it's a megaplex with a massive ugly concrete parking garage blocking the view of the water from the main road and digital slot machines with sad-looking suckers playing them as far as the eye can see. It looks like whoever owns it sold out to commercial interests without a care in the world about the community or general decency. It is really a blight on Chesapeake Beach...so sad. The dinner was adequate at best. The food was similar to what I would expect from Bob Evans. Not bad, not great. There were just the basics...nothing special. The dinner took place in a generic conference room, so the ambience was just adequate as well, with slot machines right outside the door. For $63 a person...definitely not worth it. I will definitely never go back there for any event.
    

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