The worst. This restaurant chain considers customers to be an inconvenience. We won’t be bothering them again. OpenTable should audit Rock Bottom—they have a habit of dropping reservations.
I love Rock Bottom and I have been a few times. The food is always good but the service when we went was crap. They even told us when we got there that is was a slow night so the food should come out quick. It took forever to take our order, my grandpa ordered wings and the server didn't order them since she said 'I wasn't sure you wanted them' idk what that even means but when when she brought out all other appetizers and we realized there was no wings we ordered them and they came 45 minutes later. 45 minutes for some wings. My brother ordered a beer and 25 minutes later he had to get up and go ask where it was. Stuff came out in strange orders and the waitress never seemed to be around. Rock Bottom is usually great but that night the service was crap. I would guess the server was new and not very good at her job. My husband got so annoyed he didn't even order dinner.
Great place and nice ambiance. I love the staffs here, they are friendly and knowledgable. The food and the drinks are great!
Thank you to the staff at Rock Bottom. Just celebrated my daughter’s birthday here and the server and wait staff were great! I can’t wait to go back to try more of the entrees.
Whole experience was unacceptable. Arrived, and our table was not ready. Very few diners, would have expected reserved tables to be identified by staff. Ordered cocktails, my wife swears there was no alcohol in her's. Ordered nacho's as a appetizer, was decent, no small plates offered. Platter was never bussed, stayed in the middle of the table entire meal. Waitress seemed new, no checking back for drink refills, reorders, how was the food, etc. Long time to get check. It might have just been New Year's Eve, but my guess is this is pretty standard, a lot of empty tables, and available reservations. Should have known.
We enjoyed a nice dinner with friends the other night. The smoked chicken tacos (4) were tasty and plentiful, though could use some sauce on them. The fried pickles were great and the hot Asiago crab and artichoke dip was also a winner! The burgers were huge and tasty as well. Service was good and attentive and we had a good time catching up
Service was not good tonight. Waited to be seated, despite reservation and open seating readily available. Waited another 10 minutes for server to make an initial visit. By that point we were ready to order both drinks and our meal. The meal took nearly 30 minutes to arrive, despite there being only 3 of us and two of the meals were actually appetizers. Despite the wait, our waiter never stopped by, until we finally waived him down for a long overdue refill. Just an overall poor service evening.
We live in the neighborhood and like to come here for casual dining. The food is relatively good and we can't go wrong with beer too.
We came here for dinner. Food was good and we like that they have seasonal beer. My husband tried the Wicked Elf and I had the Bottoms Up. For dinner he had smoked chicken tacos and I had the jambalaya. Bottoms Up is my usual beer and I like it the best and the jambalaya was delicious. My husband was ok with his Wicked Elf and he liked his dinner. We had a very good server. We'll be back.