From the time we walked in the door, I had a feeling it was going to be a poor experience. Once we were sat, our server did not stop by the table for 10 mins to take drink orders. Even then, once he stopped he was rude and impatient. He didn't seem to be having a bad day. His mood seemed to be normal for him and that was the troubling part. Normally, you can tell and you cut them some slack. In this instance it seemed like that is the way it always is for him and his co-workers. They mistreat their customers and still receive 20% tip so they continue the same behavior. Somebody assisting him was a jerk as well. Slamming water glasses on the table and rolling his eyes. We were there to celebrate my mom's birthday and the service provided by this restaurant left a lot to be desired. We were sat without silverware. Our appetizer was delivered without app plates. We had to request these simple items. Our drinks were slowly refilled and he would bring back the children's cups uncovered and ask the kids to put the lids back on. That's just asking for trouble. Everyone's food came out and 2 of the 8 plates had to be sent back because they were served cold. I'm not embellishing, but one of them was mine and it was served not warm, not cool, not room temperature, but cold! Also, the restrooms were disgusting and looked as though they hadn't been cleaned in days. My sister-in-law complained about how dirty the bathroom was for her and her children. Needless to say my family will never be back. As soon as we stepped outside we all felt the same way and we were severely disappointed.
On a completely separate note: We witnessed a woman fall from the dining area down to the entrance level (1-2 steps). She must have not seen the step down and can easily happen if you're not familiar with the place or socializing with friends. Not one representative from Rock Bottom came to her aid to assist her. Many employees saw the instance, but ignored any action.
Great burger and hot crisp fries just the way I like them. We arrived on time and our request for a booth was ready.
We arrived and it wasn't very crowded at all, it seemed to take longer than expected to get our food, but I guess it's because there were 10 of us. I saw people who came in well after us had their food way before we got ours. But overall everything was great.
Waited 15 mins for anyone to take our drink orders finally the manager walked by and noticed we didn’t have anything on our table and went and got our drinks. After ordering a sirloin and the waitress didn’t ask how we wanted our steaks they came out just short of ‘mooing’ we sent them back to be cooked a bit more. While that was cooking we eat our sides the Mac and cheese was bland and lacked flavor. The mash potatoes were good however. The waitress came back out with our food and brought us ribeyes since aplenty they ran out of sirloin. The rib-eye (while cooked medium) had no flavor and was tough. We barely eat them. She noticed when she came to bus the table and asked if we didn’t like it I was honest and told her about it. She said she would ask the manager to come over I handed her my credit card and said it was okay we just wanted to leave. The manager did come over and offered 40% when I got the receipt the 40% was applied to the one item however our soft drinks ($2.99 each) were on there 4 times... we both got refills I’m not sure if they charge per refill or what crazy!!! I was over the dinner and we just left without waiting 10 more mins for our waitress to come back. While we have eaten here many times this was for sure a new “experience” and the weather was bad so maybe people called off and they were under staffed?? I don’t know. We’ll wait a few more months and try it again.
This is a favorite date spot for us and we go probably 10 times a year. Unfortunately THIS night there was a trivia game going on in the bar and they put extra speakers in the dining area. It was so loud that my husband and I couldn’t hear each other speak. We spoke to the manager and he graciously comped our meal but it would have been nice to know it was trivia night when we made the reservation
We were there on NYE so it was obviously very busy but our food was all cold. Our server Gabe was fantastic though and was very accommodating.
The food was awful. Undercooked and no flavor.
We had a great time! Food was good, great atmosphere! Service was great!
My daughter and her friends went here for a Christmas get together. They had great service, great food, and loved the atmosphere.
We had a reservation and were seated right on time. One of us needed to send back the salmon as it was way too rare for her liking. Second time around it was perfect and enjoyed.
We always choose Rock Bottom during the holiday season as our guests stay downtown during that time.
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