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RIVA - Fairmont El San Juan Hotel, Carolina, PR

RIVA - Fairmont El San Juan Hotel

3.6
3.6
275 Reviews
$50 and over
International
Riva at the Fairmont El San Juan Hotel is a New York influenced fine dining restaurant offering a five-course prix fixe menu, with a la carte options.

The five-course experience will start with some light bites followed by a choice of appetizers, selection of a handmade pastas, entrée and dessert.

The Art Deco inspired design can be felt all around from the décor to the plating and glassware. Attention to detail and excellence in both dining and service will make your evening one to remember.

Looking forward to hosting you soon!

Make a reservation

2 people

7:00 PM


Booked 2 times today

Order delivery or takeout

Additional information

  • Dining style
    Fine Dining
  • Price
    $50 and over
  • Cuisines
    International, Contemporary French / American, Fusion / Eclectic
  • Hours of operation
    Dinner Mon, Wed–Sun 6:00 pm–10:00 pm
  • Phone number
    (787) 710-7006
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Business Casual
  • Neighborhood
    Carolina
  • Cross street
    Located in the Fairmont El San Juan Hotel
  • Parking details
    Hotel validates parking
  • Additional
    Beer, Cocktails, Gluten-free Options, Non-Smoking, Private Room, Takeout, Wheelchair Access, Wine

What 275 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.5Food
  • 3.8Service
  • 3.3Ambience
  • 2.8Value

NoiseEnergetic

275 Reviews
  1. OpenTable Diner

    Miami

    1 review

    3.0

    1 review

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 1
    Half the menu wasn’t there, food wasn’t outstanding or worth the price

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  2. Alex346

    Los Angeles

    33 reviews

    1.0

    33 reviews

    Dined on March 17, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 3
    Absolutely to avoid. The risotto with mushrooms for $48 is a tasteless dry mass of inedible totally overcooked rice. I sent it back after two bites but they did not discount it from the check. The branzino (you would assume the whole fish filet for over fifty dollars) is instead just one quarter of it. The $20 a glass red wine Nero D’Avola was served ice cold . The microscopic appetizers were served without providing silverware, the waiter justified himself stating usually people use their hands for it. We insisted we would use silverware instead. We then understood why on a Saturday night at 8PM with the hotel packed this restaurant was empty, actually one single person seating. People avoids this trap as the plague and you should too.

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  3. Denise

    Chicago

    1 review

    5.0

    1 review

    Dined on March 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    This restaurant is a hidden gem. When we visited, it offered a tasting of the chef’s creations. Three courses and not a lot of selection. The restaurant itself seems to be placed in an unused conference room, so the ambiance was not really the best. The room itself was reminiscent of a 1990’s wedding venue, so I was skeptical going in. The staff is friendly and there are no airs from them. They make you feel at home in their place. Then we got the food and it was positively OUTSTANDING! Taste, presentation, plating, everything was simply perfect! I mean truly perfect. Taste combinations were amazing and the wine pairing worked very very well. Without being too over the top, I would say Michelin star quality food. Some negatives, the ambiance that I already mentioned and the price. It’s really hard to find a wine that’s below $200 on the wine list. Also, while you can dine a la carte (and it will be cheaper) the tasting was $145 per person when we went. So, our bill was well north of $500 for two people. Just be prepared. If you’re just looking for a steak, go to the Meat Market next door. However, if you really love food that tastes and looks good made with top notch products, this is a must try. You will not be disappointed.

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  4. Alonsomd

    Caribbean

    4 reviews

    vip
    5.0

    4 reviews

    Dined on March 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Exelent !!! A Most !!!!! Great vibe!!!! Try the tasting menu .

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  5. OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on February 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food is excellent and service is 5 stars. They have an a la cart menu in case you don’t want the 5 courses.

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  6. Ascott

    New York City

    1 review

    vip
    1.0

    1 review

    Dined on February 24, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We came from another hotel and it was our Anniversary. We showed up for dinner and it was closed. I understand things happen, they should have called and told us they would not be open. Very disappointing evening, had to pay $32 for valet parking and getting dinner reservations at 7:00 was not possible as other restaurants were booked. Ending up eating pizza in the lobby. We were going to book this hotel the Fairmont as well for our next trip but decided not to after this experience, we will try the Vanderbilt instead.

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  7. Kimk

    Philadelphia

    7 reviews

    5.0

    7 reviews

    Dined on February 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food was exquisite! A lovely fine dining experience.

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  8. RossK

    Atlantic City

    1 review

    vip
    3.0

    1 review

    Dined on February 17, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 1
    This was a confusing dining experience. The Fairmont lobby is amazing with over the top vibrancy, energy and ambiance. RIVA feels to be a converted conference room - lacking the same guest experience as the rest of the Fairmont. The price is $$$$ and the food taste was "good" - but it's lacking in ambiance, vibe and overall experience you would expect at this price point.

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  9. StevenG

    Philadelphia

    16 reviews

    5.0

    16 reviews

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    The fixed price menu was a little pricey but it was worth it. By far the best food we have had in Puerto Rico . Amazing home made Bellinis with caviar, unbelievable canapés then truffled mushroom risotto. Followed by branzino or filet mignon. Exceptional service and an extensive (a little overpriced) wine list. All in all we were very glad to make this our big meal on the last night of our visit,

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  10. NancyLarsen

    Greater Boston

    1 review

    1.0

    1 review

    Dined on January 31, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    This restaurant was not open during my whole hotel stay. It allowed several reservations to be made but wasn't opened. We needed to scramble for alternative plans.

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  11. OpenTable Diner

    Chicago

    7 reviews

    vip
    1.0

    7 reviews

    Dined on January 31, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Open Table: We arrived to find the restaurant NOT YET OPENED. Doors locked. No signage. Hotel staff said they’ve asked to take down Open Table reservation capability to no avail. There were other displaced diners too. Pls take down this listing until or if Riva opens its doors! Very disappointed!

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  12. Keoni13

    New York City

    28 reviews

    vip
    3.0

    28 reviews

    Dined on December 31, 2023

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 3
    They mark themselves as a Michelin star resturant quality. They do a nice job. But not at the caliber of fine dinng. Very expensive for what is offered.

    1 person found this helpful

  13. DianaG

    Milwaukee

    2 reviews

    3.0

    2 reviews

    Dined on December 29, 2023

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 2
    I would rate it a 3 overall. While the servers were polite, several factors contributed to a subpar experience: Lack of Fine Dining Etiquette: The exprerience lacked the finesse expected in a fine dining establishment, which affected the overall dining atmosphere. Unimpressive Culinary Offering: Despite the hefty price tag per plate, the food failed to impress. The absence of a discernible theme, questionable ingredient pairings, and a lack of explanation left each dish feeling disjointed. Incomplete Awareness of Special Occasion: Despite information about dietary restrictions and celebrating an anniversary being provided in the reservation, servers seemed uninformed, missing an opportunity to enhance the dining experience. Poor Wine Expertise: The absence of a sommelier reflected negatively, with prices for wines, seeming exorbitant. Customer Dissatisfaction: Witnessing a neighboring couple's dissatisfaction and departure due to overpriced wines/food offering reinforced our initial hesitation to dine there. Unjustified Service Fee: My guess is that instead of offering fair salaries, the restaurant imposed an 18% service fee on customers, adding an extra cost without clear benefits. Forgettable Ambiance: The ambience was just ok, lacking the memorable touch one expects in a fine dining setting. Disjointed Culinary Experience: The food, while okay, failed to meet expectations. Disjointed flavors, textures, and an overall lack of cohesion left me questioning the high price point. Limited Local Presence: In a Puerto Rican setting, having only one local server out of three is a drawback, impacting the overall cultural ambiance. In comparison to other fine dining options in the metro area, such as 1919, Cocina Abierta, and Marmalade, RIVA falls short in various aspects. While service was amicable, the overall experience did not justify the considerable expense.

    1 person found this helpful

  14. SidA

    London

    12 reviews

    vip
    3.0

    12 reviews

    Dined on December 29, 2023

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3
    Heavily pretentious host explaining what a canapé is instead of asking for any dietary requirement

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  15. OpenTable Diner

    San Francisco

    6 reviews

    vip
    3.0

    6 reviews

    Dined on December 25, 2023

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4
    For the price, portions were too small - wagyu was well done - American Wagyu not even japanese. We confronted the chef that we would like it rare. All in all, besides the gnocchi that was out of this world - nothing really stood out.

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  16. OpenTable Diner

    Caribbean

    9 reviews

    vip
    3.0

    9 reviews

    Dined on December 24, 2023

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 5
    Food was good, not outstanding.. service was too slow between courses… we were literally falling asleep in our chairs waiting. The steak was brought to the table almost cold and they didn’t ask as before hand what temperature did we prefer our steaks… so we practically paid to throw it out… I do have to say they tried their best to attend everyone but they were short of staff too.. We did it but dont think we will go back any time soon.

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  17. LoversAndWarriors2

    Caribbean

    43 reviews

    vip
    5.0

    43 reviews

    Dined on December 23, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Wonderful! We live here and am so glad we went back. Everything is open in the hotel too, which makes it a great place to fine dine and play afterwards. The food and service was thoughtful and delicious. 🥂✨💖

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  18. MayaM

    Austin

    1 review

    5.0

    1 review

    Dined on December 22, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food and not a noisy ambience! Pricey but the experience worth it!

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  19. OpenTable Diner

    New York City

    6 reviews

    vip
    5.0

    6 reviews

    Dined on December 22, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Best restaurant in the hotel. Worth the splurge. Great tasting menu.

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  20. Sheckie

    New York City

    16 reviews

    vip
    5.0

    16 reviews

    Dined on December 17, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    Very nice restaurant. Service was excellent. Food very good. Wish there were more wines available by the glass. Limited selections. Did take exception to the $76 service charge. If that isn't going to my server, who deserves it, then incorporate it into the price of the food. Just not right adding an 18% service charge then asking for a tip. Only the servers suffer here. We made sure we left a proper tip but this practice should stop.

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  21. OpenTable Diner

    San Francisco

    2 reviews

    vip
    3.0

    2 reviews

    Dined on December 15, 2023

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 1
    Too expensive for the portion size, staff is very nice

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  22. OpenTable Diner

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on December 8, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Exquisite experience at this fine dining gem! The pork belly appetizer and black truffle gnocchi were standouts, perfectly cooked with a balance of flavors that tantalized the palate. The ambiance, service, and overall quality were top-notch. Highly recommend for a memorable dining adventure in Puerto Rico. Five stars!

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  23. Bubba

    Milwaukee

    5 reviews

    5.0

    5 reviews

    Dined on December 3, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fantastic food and incredible service in a quiet space

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  24. timetoeat1

    St. Louis

    60 reviews

    5.0

    60 reviews

    Dined on November 26, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    What a treat. Don’t miss this restaurant if you are looking for a fine dining option near the Fairmont. The cold lobster salad with thousand island foam was interesting and flavorful. Service was excellent-attentive but not hovering.

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  25. EllenF

    San Francisco

    14 reviews

    vip
    5.0

    14 reviews

    Dined on November 18, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Everything about our experience was fabulous! The food was outstanding and the service was too! A true tucked away gem.

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  26. OpenTable Diner

    New York City

    6 reviews

    vip
    5.0

    6 reviews

    Dined on November 1, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Best restaurant at the hotel!! Worth the money. Great service!

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  27. OpenTable Diner

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on November 1, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent service from Yoli. You won't find better black truffle gnocchi on the island.

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  28. THRGT

    Los Angeles

    1 review

    2.0

    1 review

    Dined on October 26, 2023

    1. Overall 2
    2. Food 3
    3. Service 5
    4. Ambience 3
    We had the 5 course pre fixed menu, which was around $135 a person, plus a glass of wine each, which was $50 overall. That should equal around $320 before tip, but it was $480 before tip. You are charged an absurd amount of taxes, an 18% service charge, and then expected to pay a 20% tip. That’s almost 50% of the entire meal just for taxes and tip. I would never go here again. Besides this, the food was okay, and the ambience was weird. We were the only people in there and the decor was not great. The only thing that was great about the experience was the service. Unless you want to get absurdly charged for twice what you’re expecting (and receiving), I wouldn’t recommend.

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  29. JosephD

    Chicago

    4 reviews

    vip
    5.0

    4 reviews

    Dined on October 20, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Best meal ever - my sons will remember the dining experience for the rest of their lives - they were quite impressed and is much different from their normal meal - The meal was beautiful - like art - and tasted delicious - You should go to this restaurant and make some wonderful long-lasting memories - Thank you Hollis for the great dining service and the meal is the best dinner experience meal on the island

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  30. Frank

    Caribbean

    9 reviews

    vip
    5.0

    9 reviews

    Dined on October 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Exceptional! Yoli and Christian provided outstanding service!!!

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  31. OpenTable Diner

    Toronto

    1 review

    vip
    4.0

    1 review

    Dined on September 16, 2023

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 4
    Staff needs to be trained in proper etiquette. Didn’t know how to serve Champagne received white wine glasses for champagne. Plates removed before people were finished eating. It was a mess and lacked class for such an expensive 5 course meal. The food was great though

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  32. OpenTable Diner

    San Diego

    3 reviews

    5.0

    3 reviews

    Dined on September 10, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Best restaurant in PR

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  33. OpenTable Diner

    New York City

    6 reviews

    vip
    5.0

    6 reviews

    Dined on September 6, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing meal with great service! A must visit. Best in San Juan

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  34. JohnF

    Nashville

    5 reviews

    5.0

    5 reviews

    Dined on September 1, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Best ever we had a great time they went above and beyond the food was amazing and the service was unbelievable please go and support this wonderful restaurant!!!

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  35. Calla

    Tampa

    1 review

    5.0

    1 review

    Dined on August 19, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We did the 5 course tasting menu and everything was delicious! Staff very attentive and friendly. Definitely recommend!

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  36. JessicaB

    Caribbean

    1 review

    5.0

    1 review

    Dined on August 14, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    food was outstanding, service amicable and pristine. best gnocchi's i've ever had

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  37. OpenTable Diner

    New York City

    6 reviews

    vip
    5.0

    6 reviews

    Dined on August 13, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing meal. Great service! Must visit if staying in San Juan

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  38. Akkzdlkfja

    Caribbean

    2 reviews

    vip
    5.0

    2 reviews

    Dined on August 3, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The Team (apparently no specific renowned chef), works together to create extraordinary cuisine at the highest level. Highlights : Canapes of brllliance in both creativity and flavor, a poached lobster under foam sitting in a bisque below presented brilliantly and exquisite saucing of duck and branzino. Deserts need some fine tuning at this level. Which by any global standards can compete with the finest Michelin star restaurants.

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  39. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on July 30, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Such a great dining experience, was the perfect end to my vacation in Puerto Rico. One of the best meals of my life— the duck was a highlight!

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  40. Foodlover

    New York City

    7 reviews

    vip
    3.0

    7 reviews

    Dined on July 17, 2023

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 2
    Not part of the hotel so you can’t charge it to your room. Was very expensive and not worth the cost. I’ve had much better food. Honestly, I was disappointed. Also it was VERY cold in the restaurant, they offer wraps to wear while dining.

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FAQs

RIVA - Fairmont El San Juan Hotel offers takeout which you can order by calling the restaurant at (787) 710-7006.

RIVA - Fairmont El San Juan Hotel is rated 3.6 stars by 275 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 2 times today

Order delivery or takeout

Google Map for RIVA - Fairmont El San Juan Hotel

6063 Ave Isla Verde, Carolina, PR 00979-5706

Additional information

  • Cross street
    Located in the Fairmont El San Juan Hotel
  • Neighborhood
    Carolina
  • Hours of operation
    Dinner Mon, Wed–Sun 6:00 pm–10:00 pm
  • Price
    $50 and over
  • Cuisines
    International, Contemporary French / American, Fusion / Eclectic
  • Dining style
    Fine Dining
  • Dress code
    Business Casual
  • Parking details
    Hotel validates parking
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Beer, Cocktails, Gluten-free Options, Non-Smoking, Private Room, Takeout, Wheelchair Access, Wine
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