Riva Crabhouse on Navy Pier
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Have thoroughly enjoyed Dover Sole 5-6 times a year at this restaurant for many many years. Dover Sole was of very poor quality tonight and was sent back both for our table and the adjacent table. Same problem with one of two orders of Dover Sole three weeks ago. Will not be returning.
Thank you for sharing your feedback, we appreciate you taking the time. Please message me your contact information, I would like to gather some additional information, and follow-up. Thank you! -Eugene
The food was fresh, well prepared, and delicious, although the menu itself is standard for a restaurant of Riva’s genre. The service was professional and helpful. The view of the Lake from the window seats is quite nice. Overall, Riva is recommended.
WineAndDine, Thank you for choosing Riva, and taking the time to share your feedback. It was truly our pleasure to serve you! Thank you for the recommendation! -Eugene
Shared the wedge salad. My wife had the crab cakes and I had the Dover Sole. All were excellent. Will return.
Thank you Illini! We appreciate your visit, and the great review! -Eugene
Lovely location and so convenient for dinner before Shakespeare performances. Grilled seafood here is my go-to, but don’t neglect the very good steak options as well.
Thank you Elaine, we truly appreciate you making these great recommendations! -Eugene
Even tho we showed up late they sat us quickly and made sure we made our way to the play on time.
Thank you Gary! We truly appreciate you visiting Riva, and the kind words! -Eugene
Wonderful seafood in a very appealing venue. We went recently before a performance at the Shakespeare theater and had w very, very good meal. My wife and I each had a fish dish, and the Atlantic Swordfish dish I had was better than any fish I had in a recent trip to France. Perfectly cooked and combined with a terrific combination of clams, crab and squid. My wife's grilled Atlantic Char was also perfectly prepared. Great views, excellent service and a wonderful location for the theater.
Bob, Thank you very much for the great, detailed review. We truly appreciate you, and please know that it was our pleasure to serve you. Cheers! -Eugene
Always a memorable experience with a professional waite staff, the Chilean Sea Bass is wonderful and all this with a magnificent view across the water to the Chicago Skyline.
HMB3, Thank you, it was truly our pleasure! -Eugene
I had the seafood casserole which was delicious and my husband loved the grilled swordfish. Excellent food, good value, and attentive service.
KDBal, Thank you for visiting Riva, and taking the time to share your review! Very happy to hear that everything was great, and we truly hope to see you again soon. Cheers! -Eugene
We had the Chicago shakes prix fixe which I felt was a very reasonable deal. Thank you for making a reasonably priced meal available so people could enjoy a night out!
My crabcake was outstanding as was dessert. Unfortunately, my salmon was burnt. I was quite disappointed with that.But our server was great and the ambience is fantastic
glenviewdiner, Thank you for choosing Riva, and for sharing your feedback. Truly appreciate the great mentions regarding the service ad crab cake. I am very sorry about the salmon, I wish we had made this right for you. Please reach out before your next visit, I'll be sure that Chef makes this up to you. Thank you! -Eugene
I am sorry to have to write a somewhat negative review but our experience at Riva was very disappointing. Our server had absolutely no interest in working with two of the guests who asked for gluten free/sensitive options. Instead of saying he will check with the chef about certain menu items, he simply said I'm pretty sure it has gluten in it and you should stick with a piece of grilled fish and the beans. When pressed, he did say he would check with the chef. After advising us that one of the side dishes (risotto - which typically does not) on the specials menu contained gluten, he was unwilling to substitute it with another side which made the entire entree unavailable.
I have been to Riva many times since it has opened and am sorry to have such negative feedback on the restaurant. But this time, it was not in any way accommodating to dietary restrictions - or perhaps it was just our waiter.
Thank you very much for taking the time to share this feedback. We truly appreciate the information, and I sincerely apologize for the lack of accommodations we provided. Please message me your contact information, I will gladly follow up to help make this situation better. Thank you -Eugene
It was a busy night, so we did not get a coveted table near the window we had asked for, but the food was excellent and the service wonderful. We had a good time.
Cody, Thank you for choosing Riva, and for taking the time to share your feedback. Great to hear that food and service were wonderful, we truly appreciate you! Please reach out before your next visit, I'll do our best to get you a window! Thank you -Eugene
Perfect place to dine before our show at the Chicago Shakespeare Theater. A bit pricey, but excellent food and service.
Thank you for the great review! It is truly our pleasure to serve you! Thank you for choosing Riva. -Eugene
Loved Riva. We haven’t eaten there in ages but will hopefully return again soon. We wanted to have a glass of wine leisurely beforehand but the service in the upper bar area was so slow. Next time, we’ll just show up at our reservation time. View was great, oyster appetizer and salmon were delicious.
Patti, Thank you for dining with us, and for the great review. We truly appreciate your feedback, and hope to see you again soon. Please know that we stress the importance of great service with our team, and will be sure that your next visit to our bar is great. Thank you! -Eugene
Riva is a convenient choice for dinner before a show at the Shakespeare Theatre and is the only halfway decent restaurant on Navy Pier. The setting on the lake is beautiful. Service was professional and somewhat old school. The crab cake appetizer was very good as was the creme brûlée for dessert. The entree was a bit disappointing; the salmon was very fresh and perfectly cooked, but really bland- no seasoning or sauce of any kind. The prices are quite high even with a theater discount but you’re paying for the location.
Blackford, Thank you for choosing Riva, and taking the time to share your feedback. We appreciate the kind notes, and great service rating. Please reach out before your next visit, I'll be sure that Chef stops by and makes your experience great. Thank you, cheers! -Eugene
The waiter got the orders wrong. The Louis salads are awful. Teensy shrimps. Tasteless salad dressing. And each time we come, the cost of that salad goes up. The bread is not warm and it is dry. My group is going to try a new place when we go to Shakespeare again
Elaine, Thank you for dining with us, and for your feedback. Please message me your contact information, I will gladly follow-up to address these concerns. Thank you! -Eugene
We ate with friends for lunch before a Shakespeare Theater performance. Riva is always a special place to experience. However, this time my Chicken Caesar Salad was just OK rather than special. In addition, we had a very slow waiter, which is unusual for Riva. I was standing at my table waiting for the waiter to return my credit card so I could catchup with the rest of our party and get to the performance on time. Too bad.
rluekens, Thank you very much for dining with us, and for taking the time to review. We truly appreciate your feedback, and your support through your many visits. I apologize for the less than stellar experience, and hope to make your next visit great. Please message me directly with your contact information, and I will be sure we take great care of you on your next visit. Thank you! -Eugene
Dinner was excellent. We enjoy our visits with our waitress, Michelle. One of a kind! We miss Gino!!
John, Thank you so very much for visiting Riva, it is truly our pleasure to serve you. We appreciate you mentioning Michelle and Gino. He is definitely missed! -Eugene
Our server was outstanding. the food was great. A little noisy.
Trepur, Thank you for choosing Riva, and for the great review. We truly appreciate your business, and hope to serve you again soon. Please message me before you next visit, it would be my pleasure to seat you in a quieter area if available. Thank you! -Eugene
Another good pre-Shakespeare experience at Riva. I had the swordfish, the wife the salmon pre-fixe. Both fine.
Todd, Thank you for the nice review, it was truly our pleasure to serve you! -Eugene
Great lunch-time salads. Best view in town. A very pleasant pre-theatre dining experience.
Peggy, Thank you for the great feedback, and for visiting us before the theater. We truly appreciate you! -Eugene
Great food and atmosphere
Barb, Thank you for the great review, we truly appreciate you choosing Riva! -Eugene
Absolutely wonderful service
Thank you for the wonderful review! We appreciate your business. -Eugene
As my mom was grabbing my wristlet from the empty seat at our table she encountered a huge ugly grey spider the size of a quarter that was climbing up the side of the tablecloth toward the top of the table. She has an extreme phobia of spiders and jumped out of her chair until I could get around to that side of the table and use my napkin to kill it. A large commotion was made by her reaction and not a single server came by to see if everything was ok. So I signed the bill and had to flag over our server Peggy. I let her know what happened and showed her the smashed spider in my napkin. She provided an insincere apology and took he napkin. All the while my mom was unable to return to her seat and was forced to wait near the host stand until I could pay the bill. It was a really unfortunate ending to her birthday celebration dinner.
Thank you for taking the time to share your feedback. Please message me with your contact information, I would like to reach out directly and address this concern. I truly apologize for not personally handling this issue right when it occurred. Thank you -Eugene
Riva is really the only choice for what might come close to a fine dining restaurant -- it's not quite there, but it's certainly better than any of the other choices available on Navy Pier. The menu could use a revamping and at times service is a bit rough around the edges, but it is reliable and makes for stress-free dining before Chicago Shakespeare Theatre.
Figaro, Thank you for visiting Riva, and sharing your review. We truly appreciate your business, and strive to be more than just best option on Navy Pier. Please reach out to me directly before your next visit, I'll be sure that Chef Octavio does something nice for your table. Thank you -Eugene
Another great dinner at Riva after the theater....this has become my go-to place when I am at Navy Pier to see a Chicago Shakespeare production. Reliable quality, broad menu, great cocktail bar and professional wait staff....and the view is fantastic!
Thank you Mike! We appreciate the kind words, and sharing the helpful information. Cheers! -Eugene
Excellent service. Our server was attentive, friendly and took time to answer my questions.
Louis, Thank you very much for choosing Riva, and for the kind review. Glad to read that our team took great care of you, we genuinely appreciate these notes. Cheers! -Eugene
Great service very accommodating to our theater schedule
Thank you Barb! It was truly our pleasure to serve you! -Eugene
My food (Mahi Mahi) was quite bland
Thank you for the feedback, I will be sure to share with Chef Octavio. Please message me your contact information, I will gladly follow-up. Thank you -Eugene
Best crabcakes in town, and waitstaff who appreciate you have a 7:30 curtain time to make at the Shakespeare Theater!
Thank you Linda! We truly appreciate you sharing this information! Thank you for your business. -Eugene
We brought friends from Scottsdale Arizona to enjoy the restaurant, views and a Shakespeare play. All were great. The food ,service, quality were outstanding. A special place that we go to often.
Rsquared, Great review! We truly appreciate you taking the time to visit us, and share your feedback. Cheers! -Eugene
Michelle was absolutely outstanding! She had great suggestions and was extremely helpful throughout the meal and securing a cab afterwards! This was our first trip to Chicago and our meal at Riva’s made it even more memorable!!
Thank you! Thank you! We truly appreciate this great feedback, and special to hear how accommodating Michelle was during your visit. Thank you for choosing Riva, and please join us again on your next Chicago trip. Cheers! -Eugene
Our waitress, Michelle, was terrific. The food was wonderful. Can't wait to return. Only one negative...the young hostesses who greet you when you arrive were bored and unenthusiastic, to the point of being rude. They could use a pep talk.
James, Thank you for the terrific review! We truly appreciate you mentioning Michelle, she is one of our best! I will absolutely share this with her. Appreciate the comment regarding the door staff as well, I will have our team address this concern in tomorrow's lineup. Thank you! -Eugene
The food was great and we were at a table by the window which gave us a great view of the water.
Thank you Arthur! It was truly our pleasure to serve you. Thank you! -Eugene
We went to celebrate a birthday and we love the high quality seafood, great service and you can’t beat the view. I would recommend the lobster roll and key lime pie with coconut ice cream.
Thank you for celebrating at Riva! We appreciate your business, and hope to serve you again soon. Cheers! -Eugene
The view from our table was breathtaking! The service was on point & the good delicious.
Thank you for choosing Riva, and for the great review. We will gladly share this with our team! Thank you -Eugene
Extraordinary service. The Maine lobster was the best i have ever eaten. It was so pleasant to dine while looking out at the lake. If it's seafood you want, couldn't possibly find anything better.
Thank you Marianne, we truly appreciate the great review! Thank you for choosing Riva! -Eugene
Sandra was our server and she was delightful, efficient and pleasant. We had 3petite filets which were 3 requested temperatures and were all delicious. Lobster mac was the perfect starch and a bottle of Faust cab - scrumptious! Could not have been better unless it had been free!
Jeanne, We appreciate you taking the time to share this feedback. I believe this is for a different restaurant, but we appreciate the great review! Please reach out with any reservation needs, and we will gladly 'wow' you here as well! Thank you -Eugene
We enjoyed a spectacular view of the lakefront on a beautiful late summer evening. We arrived at 5:30 pm and left at 7:15 pm. We had dinner and dessert. The food was delicious and arrived quickly. We were a bit concerned at the end of the meal when we couldn’t get the attention of our waiter to order dessert. It all worked out and we made our 7:30 pm show at Chicago Shakespeare Theatre.
ascherer, Thank you for the detailed review, and for joining us before the theater. It was truly our pleasure to serve you! Thank you! -Eugene
We have been to Riva many times over the years and we ‘re convinced this restaurant has improved over the years. The dining room overlooking Lake Michigan and the Chicago skyline is lovely. I had a half dozen oysters from Washington state - briny perfection. My husband’s Caprese was quite good with high quality mozzarella and a touch of basil pesto. His Grilled Halibut was fresh and perfectly cooked. The only disappointment was my scallop fettuccine. It was prepared with too much butter, but the flavor was good. The espresso and cappuccino were excellent. Desserts were good, too. Since we were attending Chicago Shakespeare Theatre, this was a very convenient dining choice.
Ninja, Thank you so very much for the great feedback, and details provided. We truly appreciate you sharing your thoughts for others to read. It was our pleasure to serve you, and we are grateful for you business. Thank you! -Eugene
A beautiful night to go with our beautiful view
Dinner was amazing as always
Services was wonderful
OraliaH, Thank you for the great review, we truly appreciate you choosing Riva! -Eugene