Ridotto Grand Cafe

Ridotto Grand Cafe​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. J

   Joe

   サウスカロライナ州評価・口コミ (1)

   5.0

   2025年4月27日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Had a great experience. Staff was wonderful. Food was phenomenal. Definitely recommend.
   

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   Ridotto Grand Cafe2025年4月28日に返信済み

   Thank you so much for your wonderful review, Joe! We’re thrilled to hear you had a great experience at Ridotto. Our team takes pride in providing exceptional service and phenomenal food, and it’s truly rewarding to know we succeeded in making your visit memorable. We appreciate your recommendation and look forward to welcoming you back again soon!
   

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2. J

   Jamie

   シュリーブ ポート評価・口コミ (2)

   3.0

   2025年4月26日にご来店

   1. 総合評価 3
   2. 料理 5
   3. サービス 3
   4. 雰囲気 4

   There had been a power outage so the waiters/waitresses were not in the best of moods I'm assuming because they thought it would affect their tips. We had a great experience there last time with Shane as out waiter but this time the mood didn't come anywhere close to his service. Food is great and we will go back but just wasn't as up to par this time.
   

   Ridotto Grand Cafe2025年4月29日に返信済み

   Thank you for taking the time to share your feedback. Jamie. It's disappointing to hear that your recent visit didn’t live up to the high standards you experienced previously. The power outage did create unexpected challenges, and we appreciate your patience throughout the disruptions, and we will be addressing this with our team directly. Thank you for recognizing the quality of the food and for your willingness to return. We hope to welcome you back soon and provide the elevated, gracious experience we always strive for.
   

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3. C

   Craig

   ダラス・フォートワース評価・口コミ (2)

   1.0

   2025年4月26日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 2
   4. 雰囲気 1

   Pasta with Chicken Parm was overcooked with no flavor. Short Rib Ravioli was ok. Never been in an Italian Restaurant where bread was never offered or the server had no suggestions. She was nice but never checked on us. If you're looking for a nice date night restaurant with some ambience do not go. This place is more like a diner. Also, how do you run out of menus for a 5:30 reservation? Will not be back.
   

   Ridotto Grand Cafe2025年4月28日に返信済み

   Thank you for your feedback, Craig. At Ridotto, we are committed to providing attentive service, high-quality dishes, and an inviting atmosphere for every guest, and we always expect our staff to be both attentive and accommodating. We appreciate you taking the time to share your experience, and we’ll pass it along to our team to ensure improvements. We would love the opportunity to welcome you back for the dining experience we pride ourselves on.
   

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4. M

   Margaret

   シュリーブ ポート評価・口コミ (2)

   5.0

   2025年4月12日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Thank you so much to Shane for a wonderful experience!!!! We had such a great time with our large group!!!
   

   Ridotto Grand Cafe2025年4月18日に返信済み

   Shane's top-notch service makes any party that much better! We'd love to see you all back again for another wonderful evening.
   

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5. A

   Alisha

   シュリーブ ポート評価・口コミ (2)

   1.0

   2025年3月30日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 3

   Made a reservation days prior. Seated upon arrival. Waited about 10 min before anyone came to our table. Once she did she complained thay she was tired and was breathing heavily. Upon observation only 2 servers were there and they had quite a few guests to serve. While she was taking our drink order another table was walking out and there was an exchange of words due to them being unsatisfied. This was the 1st red flag. Our water glasses on the table had red lipstick on them. None of us were wearing lipstick. We asked for clean glasses and water. Water was brought out with black specs floating in it. We waited about 25 minutes to order food that never came. Alcoholic beverages were ordered and sat on the bar until they were completely watered down. They were sent back to be made over. We watched them pour the same drinks into new glasses and add to them. At this point I was over the experience. I asked for the manager and he quickly came over. We explained what we saw and how poor the service was. He became defensive and argumentative. Even admited he told the lady to pour the drink in a new glass because he realized he made it wrong and he added the correction on top. I explained sir if the drink was sent back to be remade, that means start feom scratch. This was our 1st and last time. Complete waste of 1.5 hours.
   

   Ridotto Grand Cafe2025年4月2日に返信済み

   Alisha, we appreciate you choosing us for brunch and taking the time to share your experience. It’s clear that your visit didn’t meet the high standards we aim for, and we understand your frustration. We value your observations about service and quality, and we’ll be addressing them with our team to ensure a better experience for all our guests. We hope you’ll consider giving us another chance to provide the level of hospitality and care we strive for.
   

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6. A

   Aimee

   DO NOT USE評価・口コミ (5)

   4.0

   2025年3月29日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 4
   4. 雰囲気 5

   Our server was great but the service was slow….took food and drinks a LONG time to get to our table. Unfortunately, this has been the only thing consistency when we have gone to this restaurant. The food can be great but it can also be MEH. I love the look of this place and I’m hoping the food and bar service, wait time, and food improve.
   

   Ridotto Grand Cafe2025年4月2日に返信済み

   Thanks for sharing your experience, Aimee! Glad to hear you’ve had great service and love the atmosphere, but we get that slow service and inconsistency with the food can be frustrating. We’re always working to improve, and your feedback helps us do just that. Hope you’ll come back and give us another shot -- we’d love to make your next visit a great one!
   

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7. S

   Skip

   シュリーブ ポート評価・口コミ (4)

   1.0

   2025年3月29日にご来店

   1. 総合評価 1
   2. 料理 3
   3. サービス 1
   4. 雰囲気 2

   First time here for dinner, made reservations and taken to table without waiting. Initially drink order taken quickly but the service drastically worsened. Ordered an appetizer, decided to try the calamari since it was an Italian restaurant. Lacked seasoning and chewy. The marinara sauce was out of a jar tasting. For the main course we ordered the ravioli and steak. Both were good, great flavors and good portions. Finished off with Tiramisu, it was ok. Went back for breakfast and service was horrible. Took forever to get coffee, water, and food. Probably will not go back.
   

   Ridotto Grand Cafe2025年4月2日に返信済み

   Glad to hear you enjoyed the ravioli and steak, Skip! We appreciate your feedback on both visits and regret that the service didn’t meet expectations, especially during breakfast. Consistency is important to us, and we’ll be addressing these concerns with our team. We’d love the opportunity to welcome you back and provide the great dining experience we strive for at every meal.
   

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8. J

   Jamie

   シュリーブ ポート評価・口コミ (2)

   5.0

   2025年3月29日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   It was pretty expensive for the steak but I knew that before I ordered. Our waiter Shane was outstanding and 2 members of management checked on us. My steak, mashed potatoes and brocolli could have been a little warmer but it tasted amazing and my steak was done exactly like I ordered it. My friend had a pizza and said it was fabulous. We will definitely be back.
   

   Ridotto Grand Cafe2025年4月2日に返信済み

   Shane and the team will be happy to know you were so impressed with their service, Jamie! We appreciate you giving us a try. Come back and see us again soon for more delicious steaks and pizzas.
   

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9. J

   Jacqueline

   シュリーブ ポート評価・口コミ (1)

   2.0

   2025年3月23日にご来店

   1. 総合評価 2
   2. 料理 1
   3. サービス 4
   4. 雰囲気 4

   Yesterday, my husband and I, along with another couple, dined at your establishment, RIdotto. Everything from the local eye was clean and we were greeted with a smile. Our server Sharel, God bless her, she did great and did her best to accommodate. However, the food was disappointing. My husband ordered the Branzino( one of his favorites) The fish came out and it looked like the fish was competing on Top Model! That poor fish died from Anorexia. I don't think anyone would call that a proper filet. His couscous which accompanied his starved fish was cold. I was so excited about the short rib raviolis. I hadn't eaten all day and was starving. It came out, looked delicious, sadly looks are deceiving. My food was cold and the ravioli tasted like canned Chef Boyardee. Sharel mentioned that the cooks did not know something was wrong with the sauce and it was cold, so my bringing it to her attention made the kitchen realize they had messed up. It came back lukewarm, by the time I did receive my plate, everyone at the table, but me had finished their meal. I had asked for a Malbec to go with my meal. Sharel told me that they did not have it today. I asked for Daou Cabernet, sadly, out also. I settled for the house red. Nothing to brag about. I wanted to write a review about our experience so that you were aware of the situations that are happening. Please feel free to contact me with any questions. Sincerely, Jackie Harden
   

   Ridotto Grand Cafe2025年4月2日に返信済み

   Jackie, thank you for taking the time to share your experience. It’s great to hear that Sharel took good care of you, but it’s disappointing that the food didn’t meet expectations. We never want a meal to feel underwhelming, especially when it’s something you’ve been looking forward to. Your feedback about the Branzino, ravioli, and wine selection is truly appreciated, and we’ll be addressing these concerns with our team to ensure better consistency. We’d love the chance to turn things around and provide you with the high-quality experience we strive for. If you’re open to it, we’d love to welcome you back and make it right.
   

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10. L

    Lynette

    Unspecified評価・口コミ (1)

    5.0

    2025年3月22日にご来店

    1. 総合評価 5
    2. 料理 4
    3. サービス 5
    4. 雰囲気 5

    Ridotto Grand Cafe was very nice to myself and family. We did a party of 15 and they were patient with us and got everyone’s order correct. Aaron was mild mannered and kind. We had quite a few elderly people in our group and he explained different parts of the menu to ensure they ordered what was best for them. I would do the whole thing all over again. GREAT JOB !
    

    Ridotto Grand Cafe2025年4月2日に返信済み

    Our team works hard to make sure every member of your party has a great experience, Lynette. So glad to be a part of your family's gathering! Come back and see us again in the future for more good food and good service.
    

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