Red Salt Room by David Burke
Friends and Family of Garden City Hotel, Due to the COVID-19 restrictions placed on all Restaurant and Bars for dining in New York State, King Bar and Red Salt Room will be closed for seating until further notice.
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I would like to start with our waiter was AMAZING!
Where shall I start, on Friday we went out to have one last dinner out before we are all forced in quarantine. Disappointment is an understatement as I have been to the hotel for dinner and drinks in the past. And yes, I know were are in the middle of a virus and people are staying home. We started off by arriving to an empty hostess stand, I walked around and into the restaurant looking for someone to assist us. We were finally greeted by the Maître d' who was dry and unwelcoming as possible.
We ordered the beet and goat cheese salad and lump crab and artichoke salad, beet salad was very small with mostly greens to fill in, the lump crab was hidden in a large plate of lettuce. The rib eye and the filet were really perfect, the bristle sprouts were excellent, but the "stuffed " baked potato with lobster was just a baked potato with a mini lobster tail on top , we finished with the donuts dessert, donuts were OK , dipping sauces were to hard to dip into.
WHY WE WILL NOT RETURN OR RECOMMEND
As I said earlier restaurant wasn't crowded (think partially due to the virus going around)and you would think they would sit us 6' away from the next table, but instead we sat on top of one another. While our main course was being severed the rest of the wait staff was breaking down all the remaining tables changing table clothes and setting up for next day, including blowing out all candles, the busboy had the nerve to place table cloth and table settings at table next to us for our table, we were rushed out, very unprofessional, and all the while manager/ Maître d' walked around never once coming to our table.
We left and went to attached bar next door, bartender greeted us and walked away, again we were 2 of 8 customers at bar, we waited over 20 min before bartender returned, in his defense he bought our drinks and apologized
The entire experience was very disappointing for the location and price!!
Although you have already posted this on other sites, I will apologize again that you felt the food was not up to standards and for the delay you experienced. With all current emergencies that we've all been facing over the last few weeks, I would hope you can understand the reduced staffing levels. Thank you again for dining with us and we hope we see you soon again.
I don't eat red meat so the food that I had was all seafood. I had four different kinds of salmon, the pastramied salmon was the only one that was really good. The smoked salmons were average (the sliced onions and the capers were a distance away from the salmon). The lobster gnocchi was good. I had the seafood salad which had no taste and the tuna which had no taste - they both needed seasoning. The artichokes with the little fish on them were excellent as well as the shrimp and corn. The lobster tails were tough, The cheesecake was dry, the lemon meringue shooter was too sweet , but the strawberry lychee cake was phenomenal. My tea was weak as they needed more than one Earl Grey teabag for that amount of water. I will not return for brunch but dinner is always outstanding!
Thank you for your feedback about your recent Sunday Brunch experience. I am surprised to hear that our variety of food did not satisfy your standards. We get rave reviews of our Sunday Brunch which is quite the extravaganza offering tons of options for everyone. I do hope that you give our brunch another opportunity as our brunch items are constantly changing with special stations each week to satisfy anyones tastes. Thank you and we look forward to welcoming you back!
Other than waiting for longer than anticipated for drinks it was very good. However the acoustics are awful. Meat was really good. If they can solve the noise situation I would eat there more often. The candied bacon is phenomenal.
Thank you for your feedback about your dining experience. Excellent service is as important as excellent food. I apologize for the wait on your drinks. We will be addressing this with our team so that we can continue to improve. Upon your next return, we have noted on your profile that you would like to be in an area where the noise levels would be slightly lower in our busy restaurant. Thank you again for allowing us the pleasure of servicing you. We hope to be able to welcome you back!
Yes. Definitely. The service and food were excellent.
Thank you for your feedback! We hope to welcome you back soon!
Stephen, our waiter, was so professional and couldn't do enough for us. He is a real gem. The remainder of the staff were likewise on the alert as to anticipating our needs. The food was all I expected. I loved the room's atmosphere and look forward to a return visit.
Thank you for your feedback! Our staff is habitually applauded about the high level of service they always extend to our guests. I am so happy to hear that Stephen did just that! Our culinary team is also one of the finest in Long Island. Glad to hear that the imaginative dishes that they created was all you expected! Thank you again for your acknowledgement & I will be sure to pass it along. We look forward to welcoming you back!
The food was good however the wait time to get anything was way to long
Thank you for joining and I am happy to hear you enjoyed dinner. I apologize for the slow service that evening. I do hope you come back soon and should you need any assistance, please feel free to reach out to our Food & Beverage Manager at 516-877-9385 where they will be able to oversee your service personally. Thank you again for allowing us the pleasure of servicing you and we hope to see you soon!
A nice option while staying at the Garden City Hotel. Interesting menu, I'd go back. One negative was that the sauce on my pasta did not taste as if it had just been prepared for my dish in the kitchen - I'd guess made in larger batches and frozen/defrosted in portion sizes. Still enjoyable, but not "haute cuisine."
Thank you for your feedback! Chef Burke has a fascination with ingredients and the art of the meal is marked by his creativity, which leads to such results of the variety of whimsical items we have to offer on our menu. All our sauces are made to order with the freshest ingredients. I apologize that it was not to your liking. Thank you again for allowing us the pleasure of servicing you and we hope to welcome you back again!
We celebrated my friend’s birthday and the service was amazing as was the food. Everything was fresh and delicious!! The favorite was the 2 lb lobster out of the shell. They brought us the bacon appetizer on the house to try and it was So good!
Birthdays are always special and what better way to celebrate the occasion by enjoying it here with us. I am delighted your entire experience with our varied culinary selections, an elegant yet intimate and relaxing atmosphere and amazing service from our team - all contributed toward making your friends special day even more memorable. Chef Burke's whimsical creation of bacon on a clothesline is a must have and I am glad that you were able to try it. We hope to see you soon again!
Celebrated our friends birthday - Buffet was great and fun! Service is impeccable!
Birthdays are always special and what better way to celebrate the occasion than by enjoying it here with us. Sunday Brunch at The Garden City Hotel is quite the extravaganza and I'm delighted the service and menu selections exceeded expectations when celebrating your friends birthday! We take pride in putting our best foot forward & giving all our attention to our guests. We hope to be part of your next celebration!
The food, the service, and the overall experience was excellent. We’ve been here other times and everything has been consistently good. Highly recommend for a special occasion.
Thank you for your continuous return visits! Our team is dedicated to providing the best possible service. Our culinary team takes some of the freshest ingredients and just elevated them to new levels! Thank you very much for your acknowledgement. We look forward to welcoming you back!
Food was very good. There were no specials on the menu. Food was a little salty, I know I know. Our service was excellent but a little rushed. Overall it was a 4 star dinner
Thank you for your review! Chef Burke takes risks with flavors, food combinations and presentations & the outcome is always superlative including our daily specials. I sincerely apologize if they were not mentioned to you. I will be sure to pass along your comments to our artistic culinary team. Thank you again for your review & we hope to see you soon again!
My husband and I were celebrating our anniversary. Our waiter went out of his way to bring us complimentary champagne and dessert. The food and service were great. Can’t wait to return for another meal!
Happy Anniversary! We are thrilled to know read that your server made your dinner extra special. Both culinary creations & service are infused with Chef Burke's signature style: whimsical, never boring and always delightful! Thank you for your acknowledgement of our team! We look forward to welcoming you back!
I would've liked more options on both the Food and Wine Menus.
The amuse bouche was one type of bread and butter. Disappointing for a Burke restaurant. Yes i've been to two more.
Service and Ambience were as expected for GC Hotel and very pleasant.
Thank you for your feedback and patronage! It is through your comments that we can continue to make improvements. I am sorry that you found the menu disappointing. The menu selections are chock full of the legendary Chef's most popular culinary creations along with Chef Burke's inspired daily specials and a wide variety wines. That along with amazing service, dining in the Red Salt Room is a wonderful experience to enjoy. We look forward to welcoming you back!
My husband and I had a reservation for dinner on Valentine’s Day. Everything from start to finish was JUST PERFECT. The staff were all extremely courteous and the service impeccable. Our appetizers, main course, dessert and wine were all Delicious. The Porterhouse for two was cooked perfectly and the lobster dumpling appetizer was a fine choice. There are so many great wines to choose from and the Cosmos were the best we ever had. We had an amazing experience and will absolutely be back for another fabulous evening. Thank you for such a wonderful evening‼️
Thank you for such an amazing review! We are happy to hear you had such a great time here with us. Featuring legendary Chef Burke's signature whimsical culinary style, dinner is transformed into a "dining experience" - creative, delicious and never boring! I will be sure to pass along your kind words to our gifted culinary team. Thank you again for joining us!
Wonderful food and great service. Love the atmosphere and the way the food was served.
Thank you for joining us this past Valentines Day! We look forward to seeing you soon again!
Best dining experience we ever had. We also got married here in 2018. Top tier food and top tier service always.
Thank you for this feedback and welcome back! We are so happy to hear that you enjoyed Valentine's Day. We hope you will come back on your Anniversary and continue to celebrate with us.
My wife's chicken was very dry, steak tartar was spicy, room was very cold...many people ate with their coats on. Valentines Day disappointment...
Thank you for joining us this past Valentines Day. Comments such as yours make us aware of where changes in service may be warranted. Should anything be amiss during your time here with us, please feel free to let us know so that we can address any concerns you may have while you are here. Should you feel free to come visit us again, please feel free to contact our Food & Beverage Manager at 516-877-9385 & they will be more than happy to oversee your service personally. Thank you again!
We came for Valentine’s Day and had to unfortunately order from a very limited prix fixe menu. The bacon clothesline, which we’ve enjoyed before and were especially looking forward to, has been reduced to 2 bacon slices for 2 people, so we had to opt for other appetizers. We then waited for nearly an hour for our entrees. When my lobster thermador finally arrived, there was no lobster meat in it; just breadcrumbs. We were told many other people had also complained about the lobster as well, so this wasn’t just an isolated mistake. Management took our 2 glasses of wine off of the bill, which was nice, but for a $200+ dinner for 2, we certainly expected a much higher quality experience.
Thank you for joining us this past Valentine's Day. I apologize we fell short for you during your dinner and hope you will give us a second opportunity to prove ourselves to you by presenting a David Burke dining experience for which he is renowned and you very much deserve. When some time has passed, please feel free to contact our Food & Beverage Manager at 516-877-9385 & they will be more than happy to oversee your service personally to ensure everything is up to your standards.
We had amazing dinner and dining experience. This is a beautiful restaurant with impeccable service. The food was amazing. I had the lamb chops and they were great. My wife got the bone-in-ribeye and wow! DON'T leave without getting the Bacon on a Clothesline. This was very expensive dinner but it was a special occasion and worth it. Our server, Steven, was a delight!
Thank you for your glowing review! It is our intent and goal to make the Red Salt Room by David Burke a great restaurant in a beautiful setting with amazing service. Chef Burke personally chooses all selections offered at Red Salt Room and is very specific about preparation and cooking, as the dishes are representative of his unique culinary style. I am so pleased to hear you enjoyed everything! Come back soon and enjoy more of his signature whimsical creations!
It was great. We went for Sunday brunch and we were not disappointed. There was a plethora of food to choose from and waiters were attentive. We will definitely go back
Thank you for your review! Sunday Brunch here is always a favorite for our valued guests. Our legendary Sunday Brunch is quite the extravaganza brimming with culinary delights to satisfy every taste & palate. I am also thrilled to hear that your server surpassed expectations with his attention to detail and hospitality throughout your service as well. Thank you again for joining us!
Our server was terrific. Carlos.
Thank you for your acknowledgement of our superstar Carlos! I will say our finest amenity is our team who genuinely cares about our guests & I thank you for spotlighting them such as Carlos. We can not wait to welcome you back!
Our evening was outstanding! Our server was exceptional! He was very attentive! Overall I was very impressed with the service!
Thank you for your review! I am delighted to hear that you enjoyed your time here with us! Along with Chef Burke's creative & whimsical creations, we provide a dining experience like none other. I am pleased to hear your experience here with us left you with great memories! Our guests are always raving about our outstanding service & I will be sure to pass along your kind words. Thank you again for joining us!
Thank you for joining us for such a joyous occasion! An anniversary is a momentary celebration, however on behalf of everyone here, we wish you both a lifetime of bliss! We aim to exceed expectations and I am delighted we did just so in contributing to making an anniversary even more memorable for you. We look forward to celebrating many more with you!
The food was terrific--excellent quality, great presentation and very well prepared. The service was outstanding and our server Jocelyn made the experience extra special!!
Thanks for your review! I am happy to hear you enjoyed your food as well as the service throughout your dinner experience. Our creative & talented culinary team strive to make each dining experience a unique & highly satisfying one for our guests. A welcoming smile certainly does make a difference after a long day, as does the extremely high level of service Jocelyn extends to our guests with her attention to details. Thanks again for your kind words!
Great decor. Servers were attentive and very helpful with the menu. Food was excellent.
Thank you for your review. When conceptualizing our vision of the Red Salt Room by David Burke, at the top of the list were atmosphere, service & quality food. We felt as if we succeeded in achieving those goals and we thank you for your acknowledgement of such! Our staff is habitually applauded about the high level of service they always spread to our guests & I thank you for sharing your kind words! Thank you again for joining us!
Girlfriends lunch, such a great experience. We had a lot of fun and the food was great. Our waiter was also great!
Thanks for your review! We are all busy in life with different things. Sometimes we get so busy, it seems like weeks goes by & we don’t have the opportunity to come up for air. I was so thrilled to hear that we were able to help you & your fellow girlfriends with that breathe of air! With our best seasonal & market fresh ingredients, our culinary team puts their best foot forward! Thank you again for sharing your experience & we look forward to welcoming you & your fellow girlfriends back!
Very nice experience! Tasty food, nice presentation and excellent staff.. Definitely will return
Thanks for sharing your experience! It is our intent and goal to make the Red Salt Room by David Burke a phenomenal restaurant. Reading reviews such as yours reminds us that we’re doing it right! A great experience here should also include exquisite food & I am thrilled to hear we gave you just that! Our staff here receives countless compliments daily & the team here will be excited to hear of your great feedback! We hope you come back soon and enjoy more of his signature whimsical creations!
The service was poor, appetizers forgotten, bread for the table forgotten and took 15 minutes to get our first cocktail. An Irish coffee arrived with not whiskey and no cream. Service charge of 18% was added to the bill for a table of 4.
Thanks for your feedback. I apologize that we fell short of your expectations during your dinner service. There are times when unintentional errors occur, however I do hope you will give us another opportunity to showcase a David Burke dining experience for which he is renowned for and which you very much deserve. Our Food & Beverage Manager will also be reaching out to you to further discuss how we can start restoring your faith in us. We look forward to speaking with you soon!