Red Lobster - Visalia
We had excellent service!
Checked in on Open Table for 7:15pm. Realizing this wasn’t a reservation we showed up at 7pm and let them know. 45min later after seeing several people walk in and put their names in only to be seated ahead of us did we ask to speak to a manager. The service was weak as well as the food. I expected more from Red Lobster. Not sure if I’m more disappointed in the app or the restaurant.
Sunshine was our server and she was amazing, especially during the earthquake!
The management seemed to be overwhelmed by the volume of customers and how to seat/serve them. There were at least 50% open tables in the establishment, yet the wait time was still 30-45 minutes (even with the preferred seating from OpenTable).