Red Lobster - Schaumburg
Crab Fest was a hit - we tried all the various types of crab and everything was outstanding. We added the brownie dessert at the end and we were surprised how good that was too!
Just so matter of fact...celebrating-birthday and had a good time
The food was good and the service seemed great until we finished our meals. My friend’s bill was just over $37.00. She had 1 $40.00 gift card and 2 more gift cards that she thought were $10.00 each. She put all 3 cards in the check folder along with $12.00 cash for the tip. My friend was hoping that the server would be able to tell her exactly what the balance was on the cards. She puts the equivalent of $72.00 in the check folder.
The server brings my check folder back with my change but not my friend’s check folder. We get back to talking and realize the she still didn’t get her receipt. My friend went to the manager and asked for her receipt. The server came to the table empty handed. She said that the cards paid the check and my friend shouldn’t worry as the bill was covered. I asked the server directly “You mean to tell me that all of her cards paid the check exactly? Nothing left over on the cards?” She assured us that the cards paid out evenly. My friend wanted to see this applied to the check. After awhile, she was presented a receipt with 3 different entries, we assumed that each amount was to represent a card balance.
My friend insisted to me that something was not right. We left the restaurant. She said that she had the receipt for the $40.00 card at home and would check the balance on line. My friend checked the balance two hours later and it showed $40.00 still on the card. She immediately called the manager and was told that two of the cards were empty so the server must have used the $40.00 card to pay the check.
My friend plans to report this incident to Red Lobster corporate. She believes the two $10.00 cards were used towards the check and someone took the $40.00 card.
The warm cheesy biscuits kept on coming and that’s all I can ask for!
Got seated quickly. Waiter was excellent. Have us suggestions for dinner which we order dinner was great.
Waiter rushed us terribly even though we told him no hurry. Brought the soup and salads at the same time and food quickly followed after. Good ok but we came for a leisure lunch and didn’t get it
Very nice server and service overall. Will return in the near future
Very nice and professional staff. Manager came out to greet us and estaban was great as our server! Would definitely come back again.
The $15 Endless Shrimp on Monday’s is a great deal. We had enough for leftovers for tomorrow.
We had call ahead that did on open table on Friday for our Saturday dinner. We still had to wait 30 minutes for a 5:30 sitting
Staff was working very hard on a Lenten Friday. Everyone did a great job Aggy our waitress was awesome!
Food was Good, the environment was good, the server was not great but ok.
Waitress did not pay attention, seemed rushed.
I had lunch with a friend on a Saturday. The food was excellent and the waiter was friendly and attentive. It was quiet, which was nice because we could hear each other talking!
Good food and drinks. Waitress suggested wine coupling. Great deal with Lobster fest. Always happy to use Open Table to move to the front of the line.
Quick and friendly service. Pretty good value for quality and quantity of food.
Christmas Eve tradition. Enjoyable.
Great food. Great service. No wait. Excellent server.
Friendly, attentive server. Hot biscuits always good. Love the stuffed mushrooms and the lobster, crab, shrimp feast was awesome.
Booked through Open Table; however, they did not have record of us when we arrived. They found seating for us right away; however, original hostess acted as if our reservation was “suspect.” I got my phone out and showed her our verified reservation - and still made us feel as if we were somehow “up to something.” Team Leaders showed up. Put an immediate positive customer service spin on things - and we enjoyed our evening. Thanks!
Our service was outstanding!
It was great!! Frankie (our waitress) was phenomenal from the time that she walked up to our table! Food was great and the entire staff provided exceptional service! Loved it!
We had a great dinner
Quick service with friendly wait staff. Good food.
If you like seafood; Red lobster is the perfect place; to enjoy.
It was our first time at this place and we loved it!!! First time ever that the food said spicy and it was really , deliciously spicy 🌶, service was great, definitely we will come back again
It had been awhile since I had gone to Red Lobster and I was pleasantly surprised that the layout of the menu had changed. I was equally impressed that the quality of the food and presentation had improved. I look forward to returning more often to Red Lobster in the future.
So glad we had an Open Table priority wait list reservation, because the seating time when we arrived was up to an hour. We got there a few minutes before our priority wait list time and were seated immediately.
Service was wonderful! Xochitl was personable and attentive. Food was mediocre...
Snow crab legs were dry and soap in the bathroom was all foam and not good quality!