Red Lobster - Niagara Falls
We had the snowcrab ,very good,..the service was great.htotally enjoyed the meal and great location....
Overall a great dinner - server Matt was excellent. Even when he was busy, he took the time to let us know he’d be with us shortly. Food was good although the broccoli was over cooked and didn’t appear fresh. Seafood was great and the stuffed mushroom app is always delicious.
Joan is an excellent waitress who blew us away with her positive and professional approach to service. Simonne, the floor manager, was a delight and came by to see how everything was.
You can trust this establishment for a few reasons:
1) food quality. Great job on all levels
2) employee tenure. Most staff have been there 20 plus years. Joan taught us how to eat lobster legs and she even took a bunch of pictures for us (and 1 selfie hehe)
3) management cares. SImonne asked every table how their dinner was
I was blown away by their hospitality and commitment to great food and great service.
4) the biscuits (you will get it). They gave us extra free biscuits even to go....so kind
Thank you all! :)
It was good.....definitely will go back when I’m there.
Terrible and overgreased food. Was expensive and tasted like a grease pit.
Service was good but lobster was overcooked and salty to my taste,
Didnt recieve some food that i paid for, food was delicious
definitely a lovely place to enjoy,
lovely staff and management
Overall, a great dining experience.
Everything about our experience was outstanding. A very enjoyable evening.
Keep up the great work.
We like the Red Lobster chain but this particular branch forgets to give you the OpenTable points so it is now up to you to send a note to OpenTable to get your points. Why does that have to happen? This particular store treats clients like its a diner from the 80s and the staff is friendly. Staff seems to like working here. Food is on point.
Very good value for lunch. Good selection on lunch menu.
I only visit this location with friends when I am visiting from out of time. The service is always top notch - servers are attentive and friendly (the bartenders at this particular location could take a page from their book, actually), but our last visit this past weekend was very disappointing. It took over an hour an a half for our food to arrive and we sat at the bar for 40 minutes while we waited for our table, despite having made a reservation. When the food arrived it was barely edible. I ordered the sole and it was not cooked through. The broccoli was over cooked and was practically mush, while the rice tasted crunchy. All of us were ill the next day. Highly doubt we will visit RL again but, if we do, it definitely won’t be at the Niagara Falls location after this past experience.