Red Lobster - McAllen - 10th St.
Food was excellent service was alright, could've been better
This establishment does not honor open table priority seating. They seated several parties that arrived after we did, including two big parties. I know they did not have a previous reservation because I was seating close to the hostess and could hear the conversations as people came in. After waiting for a long time I approached the hostess and asked how long the wait time would be and why were they seating parties that arrived after we did, especially since I requested a table through my app before we left the house and headed over to the restaurant. She said call ahead through open table does not count until we actually get to the restaurant, I questioned why do you let people request a table through open table if you are not going to put them on the wait list until they get there, that is pointless. We use the app so that at a minimum we would be able to save some waiting time. I don't expect to be seated right away, but I expect that I at least will be on the way list the moment I placed my reservation. If I am not there when they call my name then that's my fault, but I was there before the requested time and they were seating people that arrived after I did. She said they don't honor call ahead seating on weekends. Very disappointed.