Red Lobster - Kennewick
Great service, but presentation and quality of food wasn't as expected.
With presenting we still waited 30 min, the hostess had zero personality, there was no room at the bar to even order a drink while you wait. The food was mediocre at best, overcooked scallops and overcooked lobster. They'd only get one star except our servicer was nice, the biscuits were perfection and the shrimp was good.
Using open table at Red Lobster doesn’t really work !!!
Better off to go in and put your name on a list.
We had a reservation for 5:45 pm arrived at 5:30pm saw people get seated after we had been sitting there until 6:10pm. People that arrived way after us getting seated before us!!!
Then we finally get seated and we had to wait and wait for everything !! Cold shrimp:((
We were there over 2 1/2 hours, not of our choice either!!
A real disappointment, it will be along time before we ever go back!!!
Red Lobster has REALLY gone down hill in the last 2 years.
Used the app four hours before the meal to get in the wait list. Got to the restaurant twenty minutes before the waitlist desired time. After an hour after the waitlist time, the hostess still said twenty minutes. We left at this time.
Twelve tables that arrived after us were seated before us, and the hostess was stuck on “it’ll just be twenty minutes.”
We arrived for our reservation and waited for 15 minutes before anyone came to check us in. There were 2 couples before us and more were coming in. The person didn’t know what to do because they couldn’t find the hostess. He acknowledged that we were open table and said he would get our table ready but didn’t mark that we had arrived so Open Table thought we didn’t show up. So we sat and waited and waited while everyone else who came in without a reservation was seated before us. We did not get priority seating!!! This was the worst service we have ever had at a Ref Lobster!! Once we were seated, finally, our server was wonderful!! The food was outstanding and we will return and hope for better service at check in!!
No dressing on the salad and then the “Bake” was swimming in juice, which was terribly messy when trying to eat. The shrimp were under cooked and the pasta overdone, so I suppose they were intended to balance out. They should invest in new place settings because what they have are worn out and disgusting.
Our meal was excellent. My only complaint is that RL does not really take reservations. We would have been better off checking in on line when we left our house than having a reservation. The hostesses clearly said that they don't really honor reservations.