Red Lobster - Kansas City - Parallel Parkway
We were told they had no spoons to stir creamer and sugar into coffee, but yet ice cream was on the menu. Wait staff were complaining about their guests within ear-shot of other patrons. Had to ask our waitress each time for more refills with both the cheddar biscuits and water; waitress was quite inattentive. Other patrons (parties of 2) were complaining that they were told it would be a 15-20 for a table, and they had actually waited over one hour to be seated, when there were plenty of empty booths/tables, meaning their unexpected wait time was not necessary. Dine-in here at your own sanity risk. The food was good, the overall customer experience, not so much! We won't be back to this location. #SanityAndPatienceZapper
Good service and we got right in with our open table reservation. The food was good, very pleasant experience.
The waitress did not bring us drinks for about 15 minutes after we got our appetizers it was a long wait for service it was a long way for our food the food taste and appearance was not appealing and the waitress kept making excuses
We waited for a server for 5 minutes. Nobody ever showed up so we left and ate elsewhere.
Terrible. Food never came out. Left after an hour of waiting. This was after we ordered. It was my birthday and kids wanted “go to red lobster”. They also let hostess and waitress know. I had a crab leg itch but couldn’t scratch. Things were just terrible all around. No lobsters in the tank either. I’m not sure if food ever did come. I talked to manager on my way out but it was too late as I had never experienced such a huge lack of communication. Hopefully, this is a one off situation. Tough when you have something in mind and the dinner my kids take me too ends up as fast food.