Red Lobster - Kansas City - Barry Road
Biggest complaint is no matter how empty the restaurant is, or whether or not you put your name in ahead of time, you always have to wait for a table. What is the idea behind making a small group (2-4 people) consistently wait 10+ minutes for a table in a 75% empty restaurant? Do they not want anyone to come in, or do they just not value my time at all? Really makes you think twice about patronizing this restaurant.
The only criticism I have is that the prices are a little high. Especially if you want to have a lobster tail or too, it is almost unafordable. That's it.
To start our experience, we were sat at a round table for 5 when our group was 2 people with a waiting area packed with families waiting for a table. When we asked to sit at one of the smaller tables, so a larger group could be accommodated sooner, the server we had was highly upset. We asked about the advertised special from the website and were told that it would not be available. No sooner had we ordered and a table near us was allowed to order the advertised special that we had wished to order. When we received our food we were given a broken knife and no claw crusher to eat our food with. We had to wait 10 minutes and 5 minutes for each of those items. Our server walked by occasionally but did not stop to check on the quality of food or whether we correctly received what we ordered. The steak had be improperly cooked and was inedible. He suddenly became away of our displeasure after our card was ran.