Red Lobster - Eau Claire
My mom and I had a wonderful meal at Red Lobster - we had coconut shrimp and also the salmon, blackened, and ordered a couple glasses of wine; the manager came around to each table and asked how things were and was very kind and pleasant. I had initially ordered one merlot and one chardonnay for wines, but the waitress only brought 2 chardonnay and I said that was okay, although I pointed out that I had ordered merlot for myself, not chardonnay. The manager was kind enough to have a glass of merlot brought to me.
A pleasant place and the manager took extra steps to make sure each customer was happy.
Unfortunately, the experience at this Red Lobster wasn't quite up to par based on what I typically experience at the one near my home. Ob the plus side, the server was very attentive and made sure I had what I needed throughout dinner. But, there were a couple of disappointments: (1) my cocktail had a fruit fly in it (which I found AFTER taking several sips), and (2) the split lobster tail as part of the "Feast" platter I ordered was very scrawny (I'd say I got three 1" long bites from each half of the tail).
I didn't say anything about the tail since I figured that was just the reality between the menu pictures and the real food.
When I pointed out the fly in my drink, the manager promptly brought me another, and he also said he'd pay for the drink and take 10% off the total bill. I thought that was a generous offer and thanked him. He must not have told the server, because the bill was for the full amount when it was brought to me. I tactfully asked the server to check with the manager to make sure it was right, and he brought a corrected bill back to the table.
So...the drink/food experience was not quite as good as expected, but the service overall was good.
Wonderful waiter, Luke, made it a delightful meal. We hadn’t been to a Red Lobster in several years-we will be back! Glad we have it another try.
Excellent food, excellent service