Red Lobster - Downers Grove
Food was great. It's a chain, so you know what to expect as far as the menu. The "Endless Shrimp" special was going on when we were there. Service was extremely slow. We were seated for 20 minutes before anyone showed up at the table to greet us and bring water. The table next to us waited longer than that. (They ended up leaving because they hadn't anticipated spending more than an hour at the restaurant.) We weren't there on a Friday or Saturday night, when it can be busy, but we were there at lunch. Every time the server brought something to our table, it was wrong. Like a green salad instead of a Caesar salad. Baked potato loaded with butter and sour cream when what I ordered was baked potato with butter on the side--no sour cream. I ordered shrimp scampi and got some kind of shrimp on a skewer. Regular soda instead of diet. It got a bit ridiculous. When we finished our meals, we waited almost a half hour to get our check. My husband finally got up to try to find our server and eventually asked another server if she could find our server so we could get out of there. We expected to be there for an or an hour and a half. We were there for 3 hours. Not a good strategy for turning tables and getting more revenue!
The food was very good. Our server, Alicia, was fantastic!
Food was great but we were seated next to a large table with young children and they were very active and loud. Then our waitress was very talkative and too personal. I was uncomfortable but the friend I was with liked her and gave her a huge tip. I was very tired and we ended up staying there 3 hours between the waitress talking for 15 minutes at a time and then having a hard time running our bill and having to get a manager to approve things. I was exhausted and getting cranky by the time we left.
The restaurant wasn't very clean and service was slow, but it was good value for the money.
Good, fast meal.
However being forced to write 50 characters or more is a bit annoying (is it my review or yours?).
The service was excellent, Myles was great.
The host may be suitable for another role because she didn't greet me and continued a conversation while I should at the stand until I said hello which was my way of letting her know she was being very rude.
This review is based on the Amazing manager Rebecca. We experienced an issue with a birthday cake that we’d brought along for a Birthday Celebration. The cake had a little “fender-bender” in the kitchen and Rebecca immediately jumped in to apologize and resolve the issue. She was pleasant, eager to help and the true example of what a manager should be.
We were seated in the back of the restaurant near drafty windows and that made the food cold faster
I ordered two seafood platters: two types of shrimp, lobster, crab, baked potato, and rice. It was perfectly cooked, the service was great (Santos, server) and there was low noise level.
We were seated immediately. The restaurant was quiet. They made an a la carte meal for us. Service was efficient. Waitress was attentive.
Good family environment and food
Everyone was very nice. The food was good and brought to us hot. I had the lobster bisque and the lobster sandwich. Along with the salad and biscuits, it was more than enough.
The restaurant is always nice and clean. The service is generally good. The food on this particular day was lukewarm. Also there was a large party arriving and a table was moved from our section and the chairs and remaining items were left disorganized and slightly dampered my dining experience. Which also reminds me of something I've noticed lately, why do they sit one party so close to another especially when they're are plenty of open tables in the restaurant.
There was a little wait, but it was Christmas Eve and that was to be expected. Once seated we received outstanding service and really good food which was well worth the price. Looking forward to returning!
Service was less than stellar this visit. However, it was a Sunday dinner hour. Loud, long wait time for food and check. Wait staff was not attentive.
Seated quickly and good friendly service