Rainforest Cafe - Sawgrass Mills South Florida

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1. OT

   OpenTable Diner

   West Palm Beach

   2 reviews

   vip
   2.0

   2 reviews

   Dined 2 days ago

   overall2food2service2ambience4

   This was not a positive experience. An hour and a half after ordering, we asked the waitress to please check on our appetizer order. She disappeared for quite a while and eventually came back with it, explaining that she had to “stand over“ the kitchen staff to make sure it was made. After almost 2 hours had passed, we asked her to please check on our dinner order. When it finally came out, the meals were pretty disappointing. A salad and side of french fries had clearly been sitting out for quite some time, as the lettuce was completely soggy and the french fries were cold and soft. A steak that was ordered medium was so burned to a crisp that it was hard as a rock. It was a struggle to cut into it. Upon our request, a manager did bring out a new steak and fries; however, between the incredibly slow service, bad food quality, and high prices, I would not go back.

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2. OT

   OpenTable Diner

   Austin

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Really enjoyed it

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3. OT

   OpenTable Diner

   Miami

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food4service1ambience4

   Expect to wait 45 min to an hour for food. Even on a slow Thursday afternoon. Family of 4-1 kids meal, 1 salad and 2 pasta dishes took 45 min. It took 15 min for someone to come to our table when we sat down. The food was good-the prices are obviously higher for the experience and ambiance so that part was understandable. The service and length of time for food was not good at all.

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4. DW

   DanW

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food2service4ambience3

   Food did not meet expectations. The chicken in my salad was so tough and hard to chew. The lettuce was wilted and not fresh. The hamburger in my wife's burger was so hard she couldn't cut it up and I tried and it was difficult. Been riding was so dim I can only guess to disguised the food. It was nothing like what me remember from past times.

   Report
5. LL

   LindaL

   Fort Lauderdale

   1 review

   2.0

   1 review

   Dined on August 8, 2022

   overall2food2service1ambience3

   We had a reservation, but the person that checked us in, forgot about us, so we stood there for over 15 minutes to be seated in a pretty empty restaurant. Then we waited 15 minutes at the table with no one coming over; I assumed they sat us at a table with no server assigned, but NO that wasn't the case. We ordered and waited another 15+ minutes for the appetizers to be brought out. The food was just OK and horribly overpriced. Almost $20 for a plain hamburger! Also, we were there for over 90 minutes, and there was only 1 thunderstorm!!!!! Unless you really want the jungle experience save a lot of money and go elsewhere.

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6. OT

   OpenTable Diner

   Fort Lauderdale

   1 review

   4.0

   1 review

   Dined on August 7, 2022

   overall4food4service5ambience5

   The fish and chips aren't too good. But the other dishes and drinks are great.

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7. s

   susans

   New England

   5 reviews

   vip
   3.0

   5 reviews

   Dined on August 6, 2022

   overall3food2service3ambience5

   Had a 4:30 reservation. Waited 30 minutes for a table. Service was just ok.

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8. OT

   OpenTable Diner

   Exclusive

   1 review

   vip
   1.0

   1 review

   Dined on August 1, 2022

   overall1food1service1ambience1

   Pésimo lugar y actitud de la gente que trabaja ahí, me salí mejor

   Report
9. MA

   MAYA

   Miami

   2 reviews

   2.0

   2 reviews

   Dined on July 31, 2022

   overall2food2service2ambience2

   the service wasn't good and the food I order let say I had better.

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10. LM

    LynnM

    New York Area

    19 reviews

    4.0

    19 reviews

    Dined on July 31, 2022

    overall4food3service3ambience5

    great for the kids but they were so busy it took a long time for our food to come out. we didn’t mind that much because the entertainment factor was great

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11. JR

    JosephR

    Fort Lauderdale

    1 review

    5.0

    1 review

    Dined on July 30, 2022

    overall5food5service5ambience5

    It was a very nice experience all around. No complaints. All 5 stars.

    Report
12. JB

    JessicaB

    Fort Lauderdale

    1 review

    3.0

    1 review

    Dined on July 30, 2022

    overall3food3service3ambience3

    It take 40 minutes for the food been served on the table

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13. AR

    AlyssaR

    Fort Lauderdale

    1 review

    2.0

    1 review

    Dined on July 25, 2022

    overall2food2service1ambience5

    We made a reservation for 2:45 and weren’t seated until 3:10 for “cleaning”. Other people that made a reservation did not get seated until about 25 minutes later, also for “cleaning”. We didn’t get our food until about an hour after we ordered. Our waiter switched without being told, and our food wasn’t brought out until we asked about it. Some of the food was wrong, and all in all, the food was just okay. The actual decoration was stunning and so cool. I’m definitely not going back but the background was incredible.

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14. OT

    OpenTable Diner

    Fort Lauderdale

    1 review

    1.0

    1 review

    Dined on July 25, 2022

    overall1food2service1ambience2

    Mal servicio del personal, no venían a tomarnos el pedido, tardaron 50 min en traernos la comida…y no había nadie. La comida infantil no era buena

    Report
15. VB

    VictoriaB

    Fort Lauderdale

    1 review

    3.0

    1 review

    Dined on July 17, 2022

    overall3food5service3ambience5

    We ask for special place near tigers. Then near any animal and we end up in a table next to restrooms 🤦‍♀️

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16. OT

    OpenTable Diner

    Ottawa

    1 review

    3.0

    1 review

    Dined on July 13, 2022

    overall3food3service3ambience2

    Lack of staff causing long wait times. Every is sticky, floor, tables, etc.

    Report
17. JA

    JAVIER

    1 review

    5.0

    1 review

    Dined on July 11, 2022

    overall5food5service5ambience5

    Ambiente perfecto. Nos atendió un chef colombiano, super amable.

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18. RM

    RenataM

    Miami

    5 reviews

    vip
    5.0

    5 reviews

    Dined on July 10, 2022

    overall5food5service4ambience5

    All good! Great experience to a different environment!!

    Report
19. ME

    MarkE

    1 review

    5.0

    1 review

    Dined on July 8, 2022

    overall5food5service5ambience5

    Service and food is outstanding. The staff were very friendly and ensured they met expectations.

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20. N

    Niniuss

    New York Area

    4 reviews

    3.0

    4 reviews

    Dined on July 6, 2022

    overall3food5service2ambience3

    Had a reservasjon for 2pm, got a table 2.20pm and drinks was served 3.pm by another waiter that did not have our table, and excused her co-worker. Great decorations

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21. JA

    JAB123

    Fort Lauderdale

    1 review

    5.0

    1 review

    Dined on July 4, 2022

    overall5food5service5ambience5

    Absolutely great experience! Even though short staffed, we were seated within 10 minutes of our reservation. We were served very quickly and the manager greeted us and wished me a happy birthday. Once we finished eating they surprised me with a complimentary piece of cake with a candle.

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22. OT

    OpenTable Diner

    Philadelphia

    4 reviews

    vip
    5.0

    4 reviews

    Dined on June 28, 2022

    overall5food5service5ambience5

    Birthday for little girl

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23. CV

    ChristineV

    Miami

    5 reviews

    4.0

    5 reviews

    Dined on June 26, 2022

    overall4food5service5ambience5

    I've been going to Rainforest Cafe since I was a kid at different locations. I love the jungle vibe and the service. I feel like the price of the food, for what it is, has just increased a little too much. For a family of four, you spend a pretty penny. The kids loved the animals and the rain storm.

    Report
24. MT

    MelissaT

    1 review

    1.0

    1 review

    Dined on June 26, 2022

    overall1food1service2ambience3

    Mediocre food at premium prices. Food was eh… edible, but nothing great. Price was jaw dropping. Will never return.

    Report
25. LC

    LindseyC

    1 review

    3.0

    1 review

    Dined on June 18, 2022

    overall3food1service4ambience5

    The atmosphere is so fun but It was almost $200 for a 3 adults and 2 kid meals. The food was disgusting. Tasted like cheap buffet food for top dollar price.

    Report
26. SA

    SmitaA

    1 review

    4.0

    1 review

    Dined on June 12, 2022

    overall4food5service2ambience5

    Wait times could be reduced perhaps More servers would help in delivering faster service .

    Report
27. LR

    LorelyR

    1 review

    1.0

    1 review

    Dined on June 12, 2022

    overall1food1service1ambience1

    The worst experience I ever had in a restaurant, the food and the service was horrible, really expensive for a really bad food. I plan on never returning or recommending this place to anyone 👎🏻

    Report
28. NK

    NicolaK

    San Francisco

    1 review

    1.0

    1 review

    Dined on June 11, 2022

    overall1food1service1ambience1

    Absolutely terrible. From the service to food, the quality and experience is not worth it at all.

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29. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on June 11, 2022

    overall2food2service1ambience3

    I made reservations. We were seated within 20 minutes only to have to wait for our waiter for more than 20 minutes to show up to take our order. The appetizer came out at the same time as our meal. The waiter never put in my son”s meal order. We were comped for that order. Our server should not work in this field. The portions are big but would not come again.

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30. OT

    OpenTable Diner

    Fort Lauderdale

    2 reviews

    5.0

    2 reviews

    Dined on June 11, 2022

    overall5food4service3ambience5

    Long wait for service and food. Maybe short staffed but overall good experience

    Report
31. CL

    CarolineL

    Orlando

    12 reviews

    1.0

    12 reviews

    Dined on June 8, 2022

    overall1food1service1ambience3

    Had a reservation and they didn’t care or respect the time Of the reservation. 40 mins later we were seated. Manager was rude to us when we asked why it’s taking so long to be seated when we had a reservation. Kids menu food was not enough for the price and was plated with the amount for an infant(we had 2; 9 yr olds) our egg rolls were burnt and spinach dip was not smooth enough to pick up with the chips it came with. We were celebrating our daughter’s graduation and the entire experience was disappointing. Not to mention this was on a Wednesday and the restaurant was no where near busy. We will Definitely not be back. Spend your money elsewhere: trust me! Manager needs to train his employees on customer service skills; he also needs training on customer service and how to talk to the customers.

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32. OT

    OpenTable Diner

    Orlando

    1 review

    3.0

    1 review

    Dined on June 8, 2022

    overall3food5service2ambience1

    We love this restaurant, but our experience this time was a little on the frustrated side. I feel bad for the waiter she gave her The best service that she was able to do. She was the only person taking the orders and keeping tabs on around 10 tables. It’s not cracked for Restaurant to keep on taking parties even though they do not have the amount of personnel to serve them. Feel terrible for our waiter she was exhausted. She never complained, but I could tell that she was overwhelmed with the amount of people that she needed to serve. The food was good, Service due to the lack of available personnel in the restaurant it was terrible.

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33. HV

    HVas

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    overall5food5service5ambience5

    Our server was very attentive. Chef Alberto was very helpful and made us feel safe with our daughter’s allergies. He made our occasion very special.

    Report
34. b

    biancai

    1 review

    1.0

    1 review

    Dined on June 2, 2022

    overall1food1service1ambience5

    Food was horrible ! Service was horrible ! Never again

    Report
35. B

    Blaze

    1 review

    4.0

    1 review

    Dined on May 22, 2022

    overall4food4service3ambience5

    Great experience. Never got our appetizer but didn’t need it. Plenty of food!

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36. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on May 22, 2022

    overall5food5service5ambience5

    Excelent service

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37. RI

    RICARDOL

    1 review

    4.0

    1 review

    Dined on May 21, 2022

    overall4food3service4ambience5

    ITS A GOOD PLACE TO GET A NICE EXPERIENCE WITH KIDS, BUT THE FOOD ITS TO EXPENSIVE VS QUALITY. BUT IN GENERAL, NICE PLACE.

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38. R

    Raysito

    West Palm Beach

    7 reviews

    5.0

    7 reviews

    Dined on May 14, 2022

    overall5food5service5ambience5

    It was a very good experience the seating was amazing.

    Report
39. KN

    KenNick

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Great place for families. I recommend making reservations.

    Report
40. JM

    JessicaM

    Miami

    2 reviews

    5.0

    2 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    Always great to eat here

    Report