Rainforest Cafe - Sawgrass Mills South Florida
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
Always excellent food and atmosphere. Love the jungle theme. Our server was really wonderful and had excellent recommendations. Will be asking for her again when we return. Great overall experience
Everything from service to good was amazing! Will recommend to everyone
The table was not well located and even though I asked to be changed the hostess said that was the only but the place was almost empty. Food sides are not worthy
Birthday for 8 year old and the kids had a lot of fun! Waitress was very nice and very efficient. Food was good and service was excellent!
Very slow service due to lack of workers. The manager came to check on us and apologize. We got free chips and salsa and they said dessert was on them if we wanted any. Food was decent but expensive
Food was horrible I understand and forgive slow service in Covid. Even if you are short staffed and the service is slow it should not affect the food quality. One of my guests said it was worse than Airport food.
Great for a birthday for kids. Not cheap, but very good. Steak was over cooked, but they promptly fixed.
We had reservations at 4:45 and did not get seated until 5:30. Food was adequate not great but a great place to take a young child.
It’s always great when we go. Only Friday they must have been understaffed so the wait for service was a while but other than that everything was great! Forever our favorite spot
Out to dinner at Disney Springs with our granddaughters.
Our food took over an hour and 15 minutes, the food was wrong, server just never came back to refill drinks.
Great atmosphere. Very attentive server. Food is average
Great place for kids!!
It was very beautiful sitting under the stars in the rainforest
Fun and different. Good for kids as they will definitely enjoy it!
I had the Aloha Salmon and Shrimp. It is the dish I order when we go there and never disappoints.
Awesome lunch! 🐸🦁🐯🍄🐠
Mis hijos se divirtieron, la pasamos bien es un buen lugar para niños
You pay for the experience of the facilities. Great for the kids to enjoy the ambiance with all the animal movements and sounds. Place is beautiful. The food has to improve, poor quality but I understand that you are really not paying for the food it is just to be there and enjoy the place. Our kids had a Mac and cheese (dry) and tasted like butter only, the other one had a penne pasta with marinara, also dried and pasta overcooked. I had a Korean"stir fry" needs to really improve you only added the sauce to add flavor to the plate and it was way tooo much sauce.
I would always recommend booking a reservation at the Sawgrass location.
Birthday for our 11 yo
The food & decor are great, but it was very obvious they were short staffed and the restrooms were horribly filthy.
We waited for 20 minutes at our table in an empty restaurant while 4 young servers fought over who wouldn’t have to serve us. Hostess and manager were very rude and blunt.
Terrible customer service and terrible food. The place is a tourist trap!
Took my daughter and two grandkids here for a special lunch. Was so pleased to be able to make a reservation!! The restaurant was surprisingly empty and we were seated quickly. Our servers were very attentive. The kids loved their Frog cups that they took home as a prize. Food was delicious, I enjoyed a club sandwich and my daughter got the chicken quesadilla. Our cocktails were yummy too. We would definitely go back.
Really nice place to go with family and friends, for get together or birthdays celebration.
Extremely disappointing - the waitress had 3 tables and was all over the place. Our appetizer came out with our dinners. Asked the food runner for ketchup and was never brought out. Asked for another round of drinks and totally forgot but then was added to bill. Just not a really good dining experience
confirmen con unos minutos antes de su cita por mensaje de texto, porque si llegan a la hora que tienen la reserva tienes que esperar entre 20 minutos que desocupen alguna mesa o te ubiquen.
Esperamos 30 minutos la mesa a pesar de que teníamos la reserva y encima estaba tofo vacío.
Nos sentamos y la mesa estaba sucia
It was my husband & sons birthday & we were there for 2 hrs waiting on our food. They brought out my 6 yr olds did first, then 30 mins later brought out my husbands food. Then to come tell me my food got lost somewhere & they will bring it out when they finish. The manager tried to be attentive which we appreciated until they came out with the check & discounted my sons meal ($8) & left us with the rest of the bill for the awful service. We were floored. They did end up comping my meal & we were finally able to leave after a little over 2 hrs. Not the experience we wanted as a family. Never coming back again.
My poor review is not a reflection of the actual service that we received at the restaurant but the actual check-in process. We had made a reservation and we were told to wait in a line. At that point we were passed off to another employee who was supposed to mark as as "checked in". However, she never did that. After about fifteen minutes I asked another employee to see what was taking so long. She then proceeded to take my name again and said that because we had not checked in we were marked as absent. Even though we were standing about ten feet from her the whole time we were waiting. I then asked the gentleman that greeted us to start with and he said that he had passed along our information (which I agree because he had used his mic to pass to communicate that). It seems that the girl forgot to mark it on the tablet and that's what caused the delay. The gentleman felt apologetic and bluntly said that it's a problem with the managers and the lack of staffing and I have to agree 100%. This experience was really horrible because of the lack of customer service received even though a reservation was made and we had arrived on time. There were many tables that were open and not enough servers. This would agree that the restaurant does not know how to staff properly.
Had a reservation only to get there and be told the take was not ready and had to wait another hour. The best thing was meeting Barbara she made everything alot better
Great for kids
We come to Rainforest cafe about 1/year for the kids. We love the tropical theme, animal animations and kids food choices. However, the service is always slow, and the food is overpriced for what it is. We will likely keep coming, because it is a unique, family friendly experience and I do love the brand. I just think it could be SO much better and as a result they are missing out on even more growth potential.
Returned after many years. The atmosphere is still good with the jungle theme. Pandemic has reduced the menu but not bad.
It was a great experience
waited 45 minutes to be seated past our reservation time, waited one and one/half hours for our food, ridiculous. The bathroom was absolutely the worst restroom I have been, very dirty, out of supplies, just awful. I almost was sick when I left the restroom, actually I did not even use the restroom I had to leave it, it was awful. Floors were dirty in the restaurant. I will never go back and will discourage anyone from doing so.
It’s pretty nice, good thematic. The jungle sounds that they periodically play were annoying. Food wait time was a bit higher than my perceived average.
We waited 30 minutes to seat even with a reservation. And another 40 for the cold food to be served. It was not a good experience.
Great service . Beautiful atmosphere only problem way over priced for the quality of drinks and food.
Rainforest Cafe - Sawgrass Mills South Florida is rated 3.8 stars by 159 OpenTable diners.
Rainforest Cafe - Sawgrass Mills South Florida does offer gift cards which you can purchase here https://www.landrysinc.com/giftcards/default.asp.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.