Rainforest Cafe - Ontario Mills
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
Father’s Day and best friends lunch
Please serve food at a hotter temp. Though I know the restaurant was short staffed.
ordered a Chinese chicken salad came out soggy and wilty
I brought my friends thinking they would have such a great experience but it was just okay. the server was really nice just didn’t come around much, we ordered cocktails and waited over 20 minutes to get those and then we wanted to order more drinks but she never came over. Food took awhile too and she didn’t check to see if we needed anything until we were done eating. The restaurant was pretty empty so it wasnt a busy day.
So much fun. Maybe not for little Littles. They can be scared.
Love the ambiance of this restaurant. Food was yummy and service was excellent! Prices could be better, or at least more options for under $20 would be great!
Honestly for the situation going on this location has it handled , we felt safe , it was clean, the service was friendly and fast . Thank you guys for giving my family a nice get away .
The service was exceptional our grandson was very pleased he said he had the best time!
Awesome experience for the kids and food was delicious
Great experience and food! Loved it! This is the only one in the US too!
Everything was great just worth the food was faster but I did ask for a specific way of cooking my food but over all 5 star!
Limited seating due to Covid but service was still slow and the food wasn't that great. But it's always a fun restaurant because of the tropical decor.
The tables were not clean the food was not that good. The water tasted like chorine very heavily .
It was a nice little place to take a family. My daughter and son thought it was really fun to look at all the animals and see the thunderstorm. The food is really expensive and honestly not great. The service is just ok and not wonderful. I do not know if we will be returning anytime soon.
Atmosphere was good, food was ok but service wasn't good at all
Great food great service the waitress was very delightful and friendly
We came here for my 8year olds birthday. (Not a large party. Just 5 people) We had a reservation. We arrived 15 minutes early and were seated fairly quickly. This was one of the two good parts of the evening. (The other was the balloon lady. She was amazing!) The waitress came to our table about ten minutes later, dropped napkins and told us she’d be back to take our drink orders. 20 minutes later she returned. She told us that one of the drinks we ordered was out of stock. 10 minutes later someone else brought us the two drinks and three waters we ordered. So, about 40 minutes in and all we had were drinks. Tables seated after us were already eating their food. In addition, we saw the drinks that she said were “out” being brought to other folks tables. I spoke to the manager. Just to bring it to her attention. I don’t think she understood how annoyed I was. 10 minutes later the waitress came back to take our orders. It was literally an hour an 20 minutes before we had food on the table. I mean, it was ridiculous. In addition, I ordered a basic ice cream sandwich and it arrived completely melted. Like, it was foam with a “cool” middle. The whole experience left me disenchanted with this place. My kid enjoyed it, so that’s good. But, these weren’t even all of the things that were so sad and subpar. We won’t be coming back. Like ever. Not to this location anyhow.
The costumer service was excellent. We had Gabby, who went above and beyond making sure we were taken care of and had everything we needed.
We had to wait a bit for our table but once seated no server came by for about 20 minutes. We had to flag someone down for help but once the server returned from break he apologized that nobody helped us and he was amazing!
Food was good as always and the abidance was wonderful! We were celebrating our grandson's 5th birthday and he loved it. The child's portions are huge! He got a zebra stripped hat and a little package of Rainforest Cafe toys...completely unexpected but very much appreciated. He was so excited! It truly was a wonderful day with great food!
I had a great time with my loved ones , celebrating my birthday ✨💕 it was my first time going to the restaurant and I loved it very nice theme .
It was great
Unfortunately, the experience was really scary for my almost two year. We had to leave early.
Food is terrible worse than McDonald’s. Got 4 shrimps for an add on terrible salad my 4 year old did not eat their hamburgers. Thats amazing. Unlike the one Disney used to have was always an amazing experience
I would not go back there its bad sitting and overlook your reservation also because I wanted to change table they served us very slow and didn't care about assisting us keep passing us by while we waited and waited
Food was great, server was friendly. Only problem was the took too long to get our drinks and food order. Overall good experience.
Very entertaining. A fun spot for kids and adults alike.
Had reservations sat down as soon as we got there my kids loved the food and ambiance will definitely go back
My children very much enjoyed the theme of the restaurant. The food was good and came out in a timely manner. The drinks were very good as well. Definitely recommend for a family night out.
Excellent experience. We were late by 40 minutes but were still accommodated. We received exceptional service and the food was delicious.
Worst experience 100% regret waiting my $ here. They sat us next to the restroom and our waitress was too overwhelmed. We waited 10+ mins just for water refills. We ordered as soon as we got seated and 2 parties that came way after us got their food 1st. She never asked us how we wanted our steak, when we got it it was super hard. Food was horrible steak with 4 shrimps and 3 pieces of broccoli for $40. The entertainment is not worth the price, the balloon men didn't even come to our table kept just circling the same 3 tables. DO NOT WAIST YOUR MONEY AND TIME. Worst food, worst service.
Food was really disappointing across the board. Service was extremely slow also
Took my daughter for her 1st time ever going
We waited so long to receive our food. Waited even longer to get the check. Disappointed with the overall experience.
The food was excellent. Just that they need to work on clearing up the table not a single plate was removed from out table. They only had one busy boy. I think they can afford the extra help. The faster they clean the table the faster they get sat.
Love this place
Nice restaurant. Good food
We saw other waiters attending their table. Unfortunately my family and I had a less energetic and attentive waitress. Beside the waitress, the food was great and the new fruity drinks are great. My children were so happy and loved the food/drinks, that's the important part from the dinning.
We had a wonderful time celebrating National Superhero Day.
It was a pretty good experience. We were there for my daughters 4th birthday. We sat down at 5:56 and the waitress initially came over right away and took our drink order and then we did not see her again until 6:38 when one of our party members got up and found her and asked to take our order and get our drinks. We finally got our food around 7 and had a pleasant time.
There was a man that passed out around 6:30 and EMTs were there and the waitress said that was the reason for the delay but that had just happened and didn’t account for the 30 minutes before she never checked back.
All in all we had a good time but the service sucked.
You can order delivery directly from Rainforest Cafe - Ontario Mills using the Order Online button. Rainforest Cafe - Ontario Mills also offers delivery in partnership with Uber Eats.
Rainforest Cafe - Ontario Mills is rated 4.2 stars by 142 OpenTable diners.
Rainforest Cafe - Ontario Mills does offer gift cards which you can purchase here https://www.landrysinc.com/giftcards/default.asp.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.