Rainforest Cafe - Katy Mills
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
It was for my daughters birthday she had a blast.
Food was slow to come out, although it was an off peak time, and very few people in the restaurant. Our server, Frank, did the best that he could to be helpful.
Been a while since I’ve been and let me tell ya I was way impressed!!
The food is overpriced significantly from when we visited last. The menu was extremely limited from our last visit. The staff although very good was severely understaffed, especially for a Holiday...we waited 90 minutes after ordering our food. We had a party of 8 and we’re celebrating a birthday. I will not return anytime soon. Today’s experience was a fraction of what we have come to expect from Rain Forest Cafe.
Terrible service, the waitress was very rude and not nice at all. We literally had to beg her to take our order
The reduced menu is not really good. It's very basic.
Atmosphere is great. Food is over priced and wouldn’t recommend food but it is great place for kids who don’t care as much about food. My sons pizza looked like a frozen kids dinner from a grocery store but he could care less!
The food was good and the service was nice. Only bad thing is that they let someone take an item we accidentally left behind. Can’t fault the restaurant too much but a lost and found area would’ve been nice. Other than that, we’ll eat there again for sure.
Burgers was undercooked servers was rude, drinks was nasty
We got their and told them we had a reso then we were told we had to get in line. Then another guest walked up and said oh we have a reso and she said ok I’ll get you the next table. Finally after being seated 20 minutes later. We order drinks and appetizers we ended up waiting 40 minutes for our appetizers. Then when we ordered our actual meal that took forever as well. When our food finally arrived we asked for simple things like B&B plates, salt, ketchup and my husband was missing part of his order. We never received the B&B plates and didn’t get the salt or ketchup until we were done eating. We were their celebrating my birthday after everything else that had happened I didn’t even want any dessert. I don’t think I will ever go back.
Server was nice and polite, took too long to get drinks. Appetizers took forever, came out 2 mins before the main meal. Refills on drinks took 10mins. Strange because the restaurant didn’t have more than 6 occupied tables while we were there. I was disappointed in the service provided. Never saw the manager.
GREAT OVERALL EXPERIENCE. MY KIDS LOVED IT. WAITER WAS VERY ATTENTIVE
No one was available at the front desk when we entered. The waiter led us to the table. Then he disappeared. The restaurant was empty and their were a number of waiters. The waiter repeatedly disappeared. After we were given the check, poof he vanished yet again. I got and walked around looking for him. I asked a few employees if they could ask him to complete the transaction. One busboy listened to me attentively and said okay, he would find him. However, he waited until he completed cleaning the table he was working on, despite the fact that all of the other tables were clean and no one was waiting for a table. Though well overstaffed, the employees showed no sense of urgency and were quite lethargic.
Great service and amazing atmosphere. A neat experience!
We enjoyed it. Took our 2 grandsons as they have never been ages 3 & 4 . The overall experience was very good.. and their reactions were just what we were expecting. The food is good as well, but you are paying for the experience. we will go again for sure. Service was fantastic, staff was very polite and friendly. Restrooms were clean.
We celebrated our 5 year olds Birthday, she loves the rainforest and had a great experience and memories made here this evening. We will definitely be coming back and would highly recommend for special occasions.
Our waiter was awesome! He took time to talk to all of us and provided his own recommendations as well as interacted with the kids making us feel welcomed. Great experience overall!
Food quality was poor, service was fair, long wait for food, just not a good value or experience
Rainforest is always a fun experience and our waiter went above and beyond.
I mentioned I was Landry’s member 2 times. When we arrived and at register when buying a toy .... manager told me he’d have to get number from me later .... and then of course didn’t .... thought that was odd ....
We are Landry members, went to celebrate daughters birthday was told either the volcano or cupcake were included but at end we were charged $17 for volcano and was told it was a misunderstanding. Very disappointed
The Cafe is very nice to see and admire and extremely family oriented. The food tastes ok but the prices are the biggest downfall in my opinion. Three fish tacos for $18 is quite overpriced. And $10 for a small frozen lime margarita is outrageous. I recommend to visit once but not an affordable place for families on a regular basis.
We had a great experience at RFC. Went to celebrate our son's 5th bday. He loves this resto. Food tastes great! Service is awesome! And we felt safe during this covid time. Restrooms are clean and whole place seems clean. There were only three tables occupied when we came and we are spaced far apart.
We were the only table in the restaurant and still didn't have an attentive server.
food was better than expected, service was acceptable, manger was was very friendly and helpful.
Had a great time here, was a little nervous about it being inside a mall - but the experience was just as good as going to a stand alone Rainforest Cafe location. The staff were all absolutely remarkable and were excellent in all ways.
It was good to see rainforest cafe again I haven’t been there since a kid it was very familiar I loved it.
Slow service. Took about 45 minutes to get our food even though there were lots of empty tables. The server was inattentive. Had to track him down to get drink refills. They reduced their menu selection considerably, probably due to Covid. No desire to return to this place anytime soon.
Great place for kids. Very good service.
Fantastic place to celebrate a kid's birthday. My daughter enjoyed!
Our waiter did a great job, but there was a different server that brought out our food. This server was very rude. They brought out 4 extra kids plates that we did not order. I tried to explain it to him and he was very rude about it. We visit this Rainforest Cafe often due to my family living in Katy, but I have a feeling we will start going to the Galveston Cafe.
We took our daughter here while back to school shopping. With a restaurant virtually empty, not one but two tables on the sides of our booth were seated (with people less than six feet from us). Apparently social distancing during a pandemic doesn’t matter here.
The food is average and honestly, overpriced. We won’t be back for a long time (she likes it here, but over $60 for a family lunch is excessive).
Really not great experience. It's a fun place but the service and food were bad.
They were really short staffed. But did their best. Totally following the CDC guidelines. Food is Landry’s. Don’t expect anything fabulous!
Waiter wasn’t the best. It seemed like he was waiting on too many tables.
It was a great first time experience... unfortunately we were trying to celebrate my daughter’s birthday and the person that walked us to our table when asked she said they no longer did the volcano cake and when we were walking out we witnessed it happening to another family. I was very upset I knew that would have made it a greater time but we had already paid for the check unfortunately. But other than that everyone there was nice and great food!
Great customer service Johnathan and Nick were the best
We really enjoyed the place - even with a limited menu, the food was delicious and service was great.
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Rainforest Cafe - Katy Mills is rated 3.8 stars by 143 OpenTable diners.
Rainforest Cafe - Katy Mills does offer gift cards which you can purchase here https://www.landrysinc.com/giftcards/default.asp.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.