Not as efficient as previous visits. Short on staff was the reason given. Food, however, was still top quality.
Love this place! Awesome service and food. Highly recommend Rafain!
I dine here often. I have been coming for years with my family. Thursday was the first time I have actually been very disappointed.
I brought my fiancee here for his first time and I was very disappointed in the service. Hardly anyone came by with meat options. I had to keep asking for more otions and for them to come by. We were only offered 4 types of meats and pineapple. Which for me I go for pineapple and spicy picanna! But for it to have been his first time and I wanted him to experience the whole special Brazilian way....it just wasn't there for us this time which made me sad and disappointed.
I have been to Rafain's before and it was wonderful. That was not the experience this time. The service was very slow, the meats came far apart and very few times, and, even though I had a reservation, I had to wait for 30 minutes before my party was seated (which was disappointing as my husband had to rush because he was on his lunch break). I waited at least ten minutes between each visit to the table with a cut of meat and we ended up only being offered 6 or 7 different cuts. Also, my water was empty for at least 2/3 of my visit while a table near mine was being refilled every time their glasses were half full. Overall, this was the most disappointing visit to one of my favorite restaurants.
The food was quite good with the usual selection of freshly roasted meats and outstanding salad bar that you would expect from a Brazilian Churrascaria Steakhouse. Valet parking was available and the ambience was nice. We were celebrating a birthday, which we noted on the online reservation, but no mention was made of it by the staff. Service was quite slow and inattentive. We had to request that dirty dishes were removed. One or two cuts of meat were regularly offered but we had to request the nicer cuts such as filet mignon or lamb. We ordered a bottle of wine from the menu, it was unavailable, so we were offered a considerable upgrade which was very nice and appreciated. Overall, I would return again.
Everything was good except for the hosts. I told her we had a resversation at 6:00pm. She said it will only a couple of minutes. Then there were people after us that came in the restaurant. She sat them before us and one didn’t even have a reservation. She then looked at me and asked what was your name for the reservation? I was highly disappointed that I wasn’t seated right away and that she forgot all about us. We were seated 20 minutes later and the place wasn’t even busy. I’m sure on my ticket it said we were celebrating a reservation. My boyfriend was mad , I was upset. It was the host with long hair and a little short chubby. It seems like she didn’t know what she was doing.
Most of the meats were cooked at medium well to well. Very disappointing. I asked 2x for medium rare and got brought medium well plus.
Also was my daughters birthday and they did nothing. At the end of the deal they gave a $25 gift card—for a 10 yr old. A simple candle on a piece of cake/pie would have been more appropriate.
I do not eat meat unless it is well cooked. In many cases the meat was raw or very bloody. I mostly ate from the salad bar. was charged full price. Don't think we will be back.
Absolutely horrible food. Asked the servers to bring out medium done meats and they just laughed and ignored us. Finally at the end they brought out charred overly well done meat at which point I just gave up on trying to get anything there. NEVER GOING BACK.
Service was not very good. We had to ask for clean plates. Then had to ask for drink refills. Then had to ask for meat to be served in our area. Then had to ask twice for our check. All of these were done by flagging down someone other than our waiter. The food and ambiance was great, but we had to work harder than our server. Will not be back.
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