Quince Rooftop

Quince Rooftop reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Tom VIP

   Palm Springs94 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love everything about this restaurant- except the check in process is insulting - you arrive on time and you *always* have to wait 15 minutes in the cramped lobby area - it’s like a game - and then you finally get upstairs and there are ample tables they could have just taken you up / so annoying / everyone talks about it - That said - GREAT food and service and fab ambience
   

   Quince RooftopResponded 1 day ago

   Thanks, Tom! We're thrilled to hear you love the food, service, and ambiance. We also really appreciate your honest feedback about the check-in process—it shouldn’t feel like a game, and we’re actively working to improve the experience so it reflects the quality of the rest of your visit. Hope to welcome you back soon with a smoother start!
   

   Is this helpful?

2. C

   Cassandra

   San Diego5 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic! I loved everything! The service especially
   

   Quince RooftopResponded 2 days ago

   Thank you, Cassandra! We're so happy to hear you loved everything about your visit, especially the service. We look forward to welcoming you back for another fantastic experience soon!
   

   Is this helpful?

3. d

   daniel

   Puerto Vallarta11 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Bien , como siempre, Excelente Vista de nuestra mesa , Buen servicio
   

   Quince RooftopResponded 2 days ago

   ¡Muchas gracias, Daniel, por tu reseña y por seguir confiando en nosotros! Nos alegra saber que disfrutaste de la vista, el servicio y que seguimos cumpliendo con tus expectativas. Esperamos verte nuevamente muy pronto para que sigas disfrutando de la experiencia completa en Quince.
   

   Is this helpful?

4. S

   Sandra

   San Francisco1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The music was way too loud, so we could not hold a conversation and the bass pounds your chest. We ended up wadding up tissue to stuff in our ears.
   

   Quince RooftopResponded 2 days ago

   Hi Sandra, thank you for your review and for letting us know about your experience. We’re glad you still rated us 4 stars, but we’d love the chance to welcome you back for a visit that’s more comfortable. We hope to see you again soon!
   

   Is this helpful?

5. M

   Monica

   Chicago1 review

   5.0

   Dined on April 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent customer service. Excellent food. Wonderful entertainment. Made celebrating my friend’s birthday a memorable night. Thank you!
   

   Quince RooftopResponded 7 days ago

   Thank you so much, Monica! We’re thrilled to hear that your friend’s birthday celebration was memorable and that you enjoyed the food, service, and entertainment. We hope to welcome you both back for many more special moments at Quince!
   

   Is this helpful?

6. I

   Ismael

   Querétaro1 review

   3.0

   Dined on April 21, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Es un gran lugar, ya hemos reservado en otras ocasiones, sin embargo esta ocasión el gerente que nos atendió tenia una actitud un tanto sobrada y arrogante, le preguntábamos por una bebida y un alimento y nos lo repetía afirmando si la bebida o el platillo era lo que queríamos pero en un tono de ingles bastante sobrado e innecesario, sin embargo si la atención era para una mesa con extranjeros el trato era diferente. El servicio y los meseros excelente.
   

   Quince RooftopResponded on April 23, 2025

   Hola Ismael, Gracias por compartir tu opinión y por seguir eligiendo Quince. Lamentamos mucho la experiencia que describes con el gerente durante tu visita del domingo por la noche. La actitud que mencionas no refleja los estándares de hospitalidad que buscamos ofrecer a todos nuestros clientes, sin importar su idioma o procedencia. Nos alegra saber que el servicio de los meseros fue excelente, pero definitivamente tomaremos en cuenta tu comentario para revisar esta situación con nuestro equipo. ¿Nos podemos poner en contacto con usted? Esto nos ayudará a dar un seguimiento más preciso internamente. Agradecemos tu honestidad y esperamos poder recibirte nuevamente pronto para ofrecerte la atención que mereces.
   

   Is this helpful?

7. M

   Mark VIP

   Houston12 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible food, view, dining experience! Service was perfect.
   

   Quince RooftopResponded on April 22, 2025

   Thank you, Mark! We're thrilled you had such a great experience from the food and view to the service. We’d love to welcome you back again soon for another amazing time at Quince!
   

   Is this helpful?

8. C

   Cesar

   Miami1 review

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Muy buena la comida y el servicio, excelente vista
   

   Quince RooftopResponded on April 22, 2025

   ¡Gracias por tu reseña, César! Nos alegra mucho saber que disfrutaste de la comida, el servicio y la vista. Esperamos verte pronto nuevamente en Quince. ¡Te esperamos con los brazos abiertos!
   

   Is this helpful?

9. C

   Cristina

   Austin4 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   I mentioned that we were celebrating two birthdays at check in and nothing was done. The waiter strongly suggested medium well for the sea bass and that was a terrible meal. Overall the atmosphere is beautiful and the sushi was very good.
   

   Quince RooftopResponded on April 22, 2025

   Thank you, Cristina, for your feedback. We're glad to hear you enjoyed the atmosphere and sushi, but we're truly sorry the birthday celebration and sea bass recommendation didn’t meet expectations. Your comments help us improve, and we hope you’ll give us another opportunity to deliver a more memorable experience all around.
   

   Is this helpful?

10. P

    Paola

    Mexico City1 review

    1.0

    Dined on April 20, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Terrible servicio y desde la entrada muy mal organizados. Los meseros son muy groseros
    

    Quince RooftopResponded on April 22, 2025

    Hola Paola, gracias por compartir tu experiencia. Lamentamos mucho saber que tu visita no cumplió con tus expectativas, especialmente en un aspecto tan importante como el servicio. ¿Podrías compartirnos más detalles de lo ocurrido? Queremos revisar lo sucedido con nuestro equipo para poder corregirlo y asegurarnos de que algo así no vuelva a ocurrir. Agradecemos tu tiempo y esperamos tener la oportunidad de ofrecerte una mejor experiencia en el futuro.
    

    Is this helpful?