Quality Italian - New York

Quality Italian - New York reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Nicole VIP

   New York City4 reviews

   1.0

   Dined today

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   Do not book any large table requests with Quality Italian -New York . Especially for a late service 10pm. (After shows get out) . They don’t want your business. I will start with this…. (OUR SERVER TASHA WAS AMAZING. A++++. ) Tasha gets 5 stars. She saved the evening. Simple kindness & accommodations go a long way and last night your hostess Sarah really missed the mark. She was not only rude, she was belittling, and clearly should not be working with people. Her words and actions caused two people in my party to leave. It was really unfortunate. Sarah - You embarrassed our family and we had children who just performed at Carnegie hall that we were there to celebrate. We made every effort to have you accommodate us last night. We reached out prior to our reservation which was made days ago, we added notes, we called ahead, we added more notes. In the end your establishment just does not want to have large parties of any kind. The fact is that you COULD have made adjustments and had all three of our pre-booked tables seated in the same area BUT YOU just did not WANT to. Furthermore, your hostess Sarah was unprofessional, unkind, and made it clear that we were NOT wanted in your restaurant. Never EVER returning & will never recommend my three full tables of 10 , 12, & 7 ( all who ordered food and drinks ) to book again. What a nightmare to work with your team .The hostess Sarah especially.
   

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2. J

   John VIP

   Phoenix7 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Was ignored by the server after order was taken. Never checked on despite neighboring tables getting frequent check-ins. Approached by manager who was not concerned our table was not serviced, he seemed to have other concerns. This is too bad because the food is very good. If you want good Italian food with no drinks, this is the place for you.
   

   Quality Italian - New YorkResponded 1 day ago

   Hello John, Thank you for your feedback. We're truly sorry to hear about your experience with the service. This is not the level of hospitality we strive to provide. We’re glad to know you enjoyed the food, but we understand that attentive service is just as important. Your comments have been shared with our team so we can address this and improve. We hope you’ll consider giving us another chance to provide the experience you deserve.
   

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3. D

   David VIP

   New York City76 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just excellent, creative and fun food, great drinks, a festive atmosphere and great staff. Never disappointing, always fulfilling and lots of food for the money.
   

   Quality Italian - New YorkResponded 1 day ago

   Hello David, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed the food, drinks, and festive atmosphere. We truly appreciate your support and can’t wait to welcome you back again soon!
   

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4. N

   Nicole VIP

   Pinehurst26 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 2

   This restaurant was highly recommended, just didn’t own up to the hype.
   

   Quality Italian - New YorkResponded 1 day ago

   Hello Nicole, Thank you for giving us a try and for sharing your thoughts. While we’re glad to have come recommended, we're sorry to hear the experience didn’t quite align with your expectations. We value all feedback as it helps us grow, and we hope to have the opportunity to better impress you in the future.
   

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5. D

   Debra VIP

   Central Coast15 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The restaurant was full of good energy and the service was excellent. The Berkshire pork chop did not taste anywhere near as good as my Berkshire pork chops.
   

   Quality Italian - New YorkResponded 1 day ago

   Hello Debra, Thank you for your feedback! We're glad you enjoyed the vibrant atmosphere and excellent service. We're sorry the Berkshire pork chop didn’t meet your expectations. We’ll share your comments with our kitchen team as we always aim to improve. We hope to welcome you back soon.
   

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6. C

   C VIP

   New Orleans27 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   First meal in New York and service was excellent in the bar section. 5/8 12:15 reservation.
   

   Quality Italian - New YorkResponded 2 days ago

   Hello, C. Lawrence. Thank you for your wonderful review. We are glad you find Quality Italian enjoyable and can’t wait to welcome you back.
   

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7. C

   CLaudia VIP

   New York City7 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   Very good food but too noisy. Service good and not too pricy
   

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8. A

   Andrea

   West Palm Beach7 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love this place. It’s a must every time we visit New York. The Chicken parm pizza is another level.
   

   Quality Italian - New YorkResponded 2 days ago

   Hello Andrea, Thank you so much for the kind words! We’re honored to be a must-visit spot during your trips to New York, and we're thrilled you love the chicken parm pizza, it’s definitely a favorite. Can’t wait to welcome you back next time!
   

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9. R

   Robert

   Washington DC1 review

   1.0

   Dined on May 3, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Several of the entrees were uneatable and one was sent back. The noise level was intolerable. It was impossible to talk. The decor is very shabby and dirty looking and needs upgrading. We will never go back. Avoid at all cost. Absolutely none of the good qualities listed on subsequent pages of this review apply to this restaurant. NYC has many nice restaurants but this isn’t one of them
   

   Quality Italian - New YorkResponded 2 days ago

   Hello Robert, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. We take comments like yours seriously and will be reviewing the concerns you've raised with our team. While we regret that your visit was disappointing, we appreciate you taking the time to let us know.
   

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10. E

    Esther

    San Francisco2 reviews

    5.0

    Dined on May 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    The food was absolutely delicious. Efficient service and staff.
    

    Quality Italian - New YorkResponded 2 days ago

    Hello Esther, Thank you so much for your lovely review. We will share your kind words with our team; they will be thrilled to hear that we were able to deliver a great experience. We can't wait for your next visit!
    

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