Nearby points of interest
Nearby points of interest
About Q at The Empress - The Fairmont Empress Hotel
Q represents Queen and country, the revered figure for whom this hotel was named. A singular letter, for a very singular space. Located in the most storied room in Victoria, Q at the Empress is a must-visit culinary celebration that is second to none. This atmospheric space has a distinctly modern, contemporary feel, all the while staying true to the building’s unique iconic heritage with its dark cherry wood ceilings and spectacularly detailed moldings. Focusing on regional ingredients, the carefully curated menu features locally sourced seafood, meats and produce prepared surely and skillfully by Chef Morgan Wilson and his incredible team. Try one of over 850 bottles of wines from the temperature controlled visible wine wall featuring the best of the Pacific North West and select vintages from all over the globe. From romantic dinner to vibrant social event all you need to do is just sit back, relax and enjoy Q at the Empress, the place to be on Vancouver Island.
Victoria, BC V8W 1W5
Hours of Operation:
Breakfast: Daily: 6:30am - 11:00am; Lunch: Daily: 11:30am - 2:30pm; Dinner: Daily: 5:30pm - 10:30pm
Belleville & Goverment Streets
CAN$31 to CAN$50
AMEX, MasterCard, Visa
Valet or self parking is available in the Fairmont Empress parkade
Private Party Facilities:
The Royal Table is an added refinement to your fine dining experience. Providing guests with a heightened touch of elegance during their dining experience, this experience is truly memorable for a birthday, engagement or simply an evening together. From silver cloches and candelabras to customized wine selections from our Sommelier and a few special touches from the Chef, The Royal Table service provides a sophisticated refinement to an enchanted dining experience. The cost is a C$30 surcharge per person in addition to meal selection costs.
Private Party Contact:
Dining Reservations: (250) 389-2727
Cocktails, Farm to Table, Gluten-free Menu, Non-Smoking, View, Wine
Q at The Empress - The Fairmont Empress Hotel Ratings and Reviews
Menu was somewhat limited for lunch. Would be nice to have the Chactuerie/appetizer option back as a lunch choice (instead as part of the $32 lunch meal). The choices we had were delicious but overall we found the mean very pricey. $6 for a coffee is expensive. I had seafood chowder, coffee and a dessert and with tip my lunch was over $40. That's far too high in my experience.
Yesterday I had lunch with friends who meet annually in December. Until it closed, we met for a decade in the Bengal Room where the food was generous, the atmosphere good and the price reasonable.
I've been to Q twice in the past week. On each occasion there were only a handful of guests.
The food and service are good. The prices are high and the room has the look of a college cafeteria. Something needs to change.
I wish you well but will not be coming again for now. Rachel Wyatt
Our service was great. Was a little surprised that bread before the meal was an extra $12.00. Not used to that in fine restaurants.
What really got my attention occurred at the adjacent table. A wine bottle cork was stubborn and fell apart while removal was attempted. The server retired for assistance. He returned and, discretely, out of view of the customer, a $600 2001 vintage was decanted through a large coffee filter into a carafe, before being served with a flourish sans cork debris.
First visit to the remodeled Empress. Q was okay, but not as exciting as we'd hoped. Menu a bit confused, wine list a touch on the expensive side for what I'd call a 4 star, not a 5 star dining experience. Friendly and thoughtful staff. We'll try it again in a few months but it will need to improve to get on our special occasion list. Sad to note the Bengal Lounge was not available. It was a unique experience to be able to offer visitors.
The food was excellent but the service was puzzling. Throughout our meal we had two servers looking after us. While we had ordered a bottle of water, and it was standing on our table about ½ full, when one of the servers filled our water glasses from a pitcher from his serving table. Huh?
The reason for our meal was a birthday celebration, the ambiance of the room was not conducive to a quiet, personal occasion.
I also resent the condition, that was given during the reservation process, that we could stay no longer than 90 minutes. Most meals don't take longer than that in any case, so why push it? When we arrived at 7pm, the room was less than half full and that didn't change during our stay.
Several people, unknown to us, passing our table, inquired about our enjoyment of our meal. I would have enjoyed it a lot more without these interruptions.
Altogether, the food was good, the rest not so much.
We were excited to see the Empress after its major renovation. It is an iconic spot. Unfortunately the restaurant, Q, is not up to snuff. It is a great room with a great looking menu and decent wine list. But the execution of the food is lacking. If I am paying $30-40 for an entree I expect it to be very good and be done with care and attention. The appetizer salads were very good but heavy on acid from the pickled vegies. The sablefish was very small, dwarfed by the 4 potatoes on the plate and had been sitting under a heat lamp for too long. The braised short ribs were greasy with little in the way of an appetizing flavour. Don't get me wrong. The food was palatable but fine dining it is not.
It was a lovely setting and the front end staff were very friendly and kind. Our evening was unfortunately spoiled as my invited guests both ordered the same meal as viewed on the menu which was a rice dish with Brussels sprouts, squash and some other ingredients which I can't now remember. What came out did not resemble what was stated in the menu. There was no squash or Brussel sprouts however a lot of mushrooms which was NOT on the menu and which my guests would never have ordered that dish if they knew mushrooms were in it. The dish was sent back and 1 'or 15 minutes later they came back with EXACTLY the same dish!!!
By then my wife and I were finished our dishes and my guests basically said to our server to just forget it as they didn't want to wait anymore and basically had lost their appetite. The manager (I assume as she never introduced herself as such) was really sweet and tried everything in her power to convince my guests to order anything else
on the menu on the house. Unfortunately they were just too fed up to bother and waited for us to have desert and we left. It is obvious to me that neither the servers nor the manager were to blame but someone in the kitchen really needs to pull up their game. This is a beautiful venue and a pricey menu so mistakes like this should not occur and if they do....they should have properly been addressed. Too bad as we really were looking forward to this special evening with our guests and it kind of got ruined.
We had not been to dinner at the Empress since the renovations and were looking forward to a special night out. The restaurant has a good ambience and the service was excellent. Unfortunately neither my husband nor I enjoyed our meal at all. We ordered seasonal specials; mushroom soup and a mushroom pasta dish. The soup was quite bland and the pasta was awful. It was dry and boring. We just ordered the homemade ice cream for dessert and even it wasn’t very good. It was creamy and sweet but there was no difference in the taste between the bourbon vanilla and the dark chocolate. We were so disappointed that the meal wasn’t better, and with so many good restaurants in Victoria, we won’t be back.
A really fine dining experience. Every dish was different. Each was delightful and presented nicely. A knowledgeable server with a sense of humor helped make the evening special. Live music outside of the restaurant area wafted into the restaurant unobtrusively.
Service excellent, except greeter didn't know how to access the reservation system. He gave us a very nice table by the window. The wild mushroom soup was superb, also the oysters. The desserts were a disappointment. The creme brulee was the worst I have ever tasted, too sweet and too soft. The Empress chocolate cake was only OK and too large after the other food items.
Huge disappointment for what I would have expected from such a majestic hotel dining room. The food, while not outstanding, was adequate and the kitchen showed it has upside. The front of the room seemed poorly trained and inadequate for the type of restaurant this was supposed to be. I won't go back for at least a year and hope this gets sorted out and restored to its former glory. The renovations are quite stunning but the soul of the property is gone along with the Bengal Room.
Our first dinner on our honeymoon. Maddi was our server and she was delightful. Always making sure to call my new wife "Mrs." We had the scallops and prawns as an appetizer and they were cooked to perfection. We both had the duck for our main and again; an amazing cook. I have Celiac Disease and the chef knew to leave the salsify chips off my plate (likely fried in a fryer that also fries items with gluten.) The lingonberries were tart and went wonderfully with the beet and red wine purée. I would eat that meal again anytime. Wine is over priced, but find a restaurant where it isn't and I'll be there. The meal itself was priced according to what I would expect at a fine dining restaurant. The atmosphere was lovely and the live musician they had was perfect. Acoustic guitar with a smooth voice.
The ambiance is this beautiful old hotel is very impressive, but a little bit dark. The service was friendly, but somewhat overstated. The salmon we had was delicious, but we didn't really enjoy the accompanying salad with vinaigrette (the vinaigrette was not stated on the menu).
Where are the table cloths? Focaccia was more like bread. Entres were good but not exceptional. View into the kitchen was a distracting experience. Chocolate used for dessert was not top quality. Coffee was fair, well below the quality of such an established restaurant.
We came here on a Sunday afternoon while visiting the city. The place itself is in the middle of a hallway where people come and go but the seating itself is very comfortable and nice. I highly recommend their seafood chowder, it's $12 but quite filling so if you're not a big eater it works as a shared plate. Overall service is fantastic as is it a nice hotel after all. Would recommend if you are looking for a more upscale restaurant!
Please sign in to record your input. Thanks!
Report this review as inappropriate?
If you believe this review should be removed from OpenTable, please let us know and someone will investigate.